Director - Government and University Markets - Manage all aspects of six geographically diverse telecommunication centers providing a suite of services to universities, state governments and federal agencies. Provide coaching and leadership to develop management teams responsible for supporting telecommunication network operations, network provisioning, billing, invoicing, sales, marketing, customer care, help desk, desktop support, LAN management, automated voice response platforms, calling card platforms, project management, systems design and development, integrated test, quality assurance, accounting, fulfillment, lockbox processing and facility operations. Develop marketing and sales strategies resulting in sales revenue increases from USD 40 million to USD 160 million by penetrating current markets and creating new business opportunities.
Program Director - Intelligent Services Network - Coordinate program development for large, complex international automated call distribution networks requiring extensive planning and organization. Drive to resolution issues surrounding deployment processes and procedures including tax, legal, regulatory, and business issues; customer service; product development and training. Coordinate activities of functional organizations for service delivery and contract compliance. Generate annual product sales revenues in excess of USD one billion.
Manager - Commercial Billing Systems - Provide leadership and coaching for product teams responsible for product life cycle development, including market analysis, product strategy, assessments, requirements, definition, test plans, customer value proposition, launch plans, and ongoing feature development for a commercial billing system to annually process USD 15 billion. Evaluate and execute site selection, facility acquisition, facility modification, management team development, equipment procurement, and hiring and personnel relocation.
Manager - Tools and Automation Development - Direct a team responsible for the full life cycle development of automated tools to replace manual invoice billing verification processes. Interact with various internal and external customers to determine requirements and business rules necessary for tool design. Facilitate Joint Application Design (JAD) and Rapid Application Development (RAD) sessions to develop requirements, prototypes and pilots, enabling testing in a client server environment. Develop weekly task plans and assignments for team members. Develop goals and objectives, roles and responsibilities and review individual performance during weekly one on one sessions. Provide technical advice and recommendations to management on emerging and existing technology.
Manager Financial Planning - Link Finance, Information Services, various departments, and vendors to ensure smooth financial operations. Research the feasibility of potential mergers and acquisitions. Anticipate, research and evaluate necessary aircraft, facility, equipment and software needs. Provide cost/benefit analysis for application development projects. Provide leadership and mentoring for a team of information technology professionals responsible for the full life cycle development of financial applications. Develop automation tools to perform extensive quality assurance prior to the implementation of new software.
Manager Financial Systems Development - Coordinate system critical tasks between several departments and organizations. Develop and administer educational training for the Financial Systems staff. Design, develop and generate reports and presentations used by the Executive Management Team and Board of Directors. Coordinate the deployment of commercial financial systems. Estimate level of effort, develop work plans and allocate workload for successful completion of new feature functionality. Provide leadership and mentoring for a team of information technology professionals responsible for the full life cycle development of critical financial applications.
Senior Applications Specialist - Cash Forecasting Development - Interact with several management level organizations and all departments to design a sophisticated cash forecasting system. Organize and provide leadership for a team of information technology professionals responsible for design, development, test and implementation of the Cash Forecasting System. Report directly to the Senior Vice President of Information Services due to the corporate impact of this project.
Project Leader- Provide leadership for a team of information technology professionals responsible for providing technical support for MSA Fixed Assets, Budgetary Control system, and General Ledger. Perform sophisticated conversion of MSA Foreign Exchange, GL, AR, AP and IPS from IBM OS to Sperry 1100/2200 OS and Unisys A and V series OS. Develop and implement automation tools to assist with conversion, test, installation and support of MSA Unisys products.
Bachelor of Science in Computer Science and Business Administration Bemidji State University, Bemidji, Minnesota