BRETT FRASER
1301 E. Mesa Park Dr.
Round Rock, TX 78664
(512) 244-3036
brettfraser@hotmail.com
OBJECTIVE
To become an essential part of a progressive and fast-paced organization
that rewards hard work and offers an opportunity for advancement which
will challenge my skills and encourage me to future growth.
WORK EXPERIENCE
5/99 - present
Harte-Hanks, Austin, TX (512) 434-1100
Network Support Engineer - Responsible for the general software
and hardware repair for over 400 workstations and 20 laptops under Windows
95, 98, NT, and Novell. Grant user rights for files on servers through
the use of NetWare Administrator, and aid users on network connectivity.
Configure prebuilt workstations with necessary corporate software and handle
several confidential projects.
5/98 - 5/99
Inacom, Austin, TX (512) 380-7500
Lead Senior Field Engineer - Performed on-site customer service
oriented repair of all major brand desktop, laptop, and servers including
but not limited to HP, IBM, Apple, Sony, Insync, Compaq, Toshiba, and Dell
for Fortune 1000 companies and in-home customers. Repaired and troubleshot
HP, IBM, Lexmark, and Compaq laser printers as well as Fujitsu cash registers.
Through hardware repair, responsible for a multitude of operating systems
such as DOS, Windows 3.1, Macintosh OS up to OS8, Windows 95, 98, and NT
for workstations including complete system formats and reinstalls, driver
installation and updates, network troubleshooting under Windows 95 and
NT. Handle daily call sheet routing, technician dispatch duties, call delays,
parts lookup, and problem escalations.
9/97 - 5/98
Tek Systems Contractor, Austin, TX (512) 331-4009
Dell Computer Corporation - Software Deployment Technician -
Checked users computers for compatibility with Outlook, Office 97, and
Internet Explorer 4.0. Installed and configured above software through
push technology and network pulls. Helped the On-site Technician departments
by working trouble tickets regarding PC repair, hardware installation,
software installation, and network troubleshooting.
Applied Materials - Help Desk Contractor Answered technical
support calls for the Help Desk regarding PC, network, and software problems.
Troubleshot PC problems and aided customers through the use of personal
knowledge and database information. Created new customer accounts using
a Remedy database and walked customers through the Novell and NT network
login process.
4/97 - 6/98
Consultant Texas Computer Consulting, Round Rock, TX (512)244-3036
Founded a home-based consultant company centered around Internet Tutoring,
Web Page Design, PC repair, and Custom PC Builds. Responsible for the management
of all web page design and construction. Developed six lesson plans focusing
on Windows 95, Microsoft Word, Excel, PowerPoint, Basic Computer Architecture,
and The Internet.
3/97 - 10/97
Lead Salesman / Technician / Webmaster UST Computers,Round Rock,
TX (512) 244-0311
Handle front counter sales, PC repair, hardware installation, on-site
repair, custom PC builds, and software installation. Responsible for the
design, construction, and maintenance of the main UST Computers web page.
10/94 - 2/97
Administrative Assistant / Deployment Coordinator I-Link Worldwide,
Inc., Austin, TX (512) 502-9511
Under the supervision of the Director of Technology, responsible for
Internet Service Provider equipment price quotes, purchase orders, receival
orders, inventory database creation and tracking. Handled all equipment
configuration, preparation, and shipping necessary for the construction
of a nationwide POP infrastructure. Under the supervision of the Controller,
Director of Marketing and Director of Technology, performed work involving
several aspects of administrative work such as word processing, typing,
filing; performed difficult clerical, semi-technical, and professionally
related duties for the ISP section of I-Link. Prepared general correspondences,
reports and publications; established and maintained confidential files;
assisted in meeting preparation, scheduling and organizing conferences/training
arrangements; handled stock purchase tracking, served as liaison between
staff and purchasing/accounting office; requisitioned supplies; maintained
monthly travel/personnel time sheets; supervised and evaluated performance
of support staff. Assisted in the ordering and coordination of nationwide
telephone lines, office spaces, and Internet POPs. Assisted in the design
and implementation of I-Link’s web site.
3/93 - 8/94
Administrative Secretary Medical Polymers, Austin, TX (512) 795-0440
Planned, organized, and performed a variety of duties including; typing
memos, letters and reports; handling confidential material, answering and
dispatching incoming telephone calls; scheduling appointments, coordinating
meetings, and preparing purchase orders; routing calls to appropriate departments.
Routed and distributed incoming and outgoing mail. Responsible for new
product research and graphic design. Maintained an extensive customer database
and confidential filing system; implemented an inventory control system.
Handled monthly mass mailings. Responsible for all computer hardware and
software upgrades as well as employee training, technical writing, shipping
and receiving.
7/90 - 3/93
Team Leader and Research Department Supervisor MaxServ,Austin, TX
(512) 834-8341
Under the supervision of the Department Supervisor, performed work
involving a latitude of decision in carrying out administrative phases
of work such as handling special projects and supervising over 10 employees.
Worked as part of the Quality Control Team in order to assure the quality
of information that is given out. Prepared general reports and acted as
interdepartmental liaison. Coordinated employee scheduling and handled
employee evaluations. Answered and researched incoming calls regarding
parts inquiries for major brand appliances.
SKILLS
Type 70 wpm, 10-key by touch. Softwares: Windows 3.1, Windows
95, 98, & NT4.0 WS (installing and configuring NT for users, updating
drivers and full installation), Microsoft Office 95 & Office 97, including
Word, PowerPoint, Excel, and Outlook. Microsoft Internet Explorer 3.02
& 4.0, PowWow & most chat softwares, Most web editing software
and email packages. Working knowledge of most PC faxing, database, and
Internet applications.
CERTIFICATIONS / Service Authorizations
Orientation to Windows 3.1 - Austin, Texas; November 1993
Word 6.0 for Windows - Austin, Texas; December 1993
Natural Quality Service Awareness - Austin, Texas; January 1993
Introduction to the Role of Supervisor - Austin, Texas; February
1994
Introduction
to Microsoft Outlook - Austin, Texas; December 1997
Hewlett Packard Basic Printer Hardware Service Authorization - June
1998
Intel
Device View Certification - July 1998
Hewlett
Packard Pavilion Multimedia Home PC Series Authorization - Sept 1998
Hewlett
Packard Vectra 500 Series Authorization - Sept 1998
Accredited Compaq Technician (ACT) - Sept 1998
Compaq Server Diagnostics - Sept 1998
Servicing Compaq Products - Spet 1998
Compaq Armada 7700 Series Certification - January 1999
Compaq Armada 1500 Series Certification - January 1999
Compaq AP500 & SP700 Series Certification - January 1999
Compaq AP200 & AP400 Series Certification - January 1999
HP LaserJet 4L - 6MP Authorization - January
1999
HP LaserJet 4-5N Authorization - January
1999
HP Color LaserJet - January 1999
HP NetServer LC - February 1999
HP NetServer LE - February 1999
HP NetServer LF - February 1999
HP NetServer LH/2/PRO/PLUS & LD - February
1999
HP NetServer LM - February 1999
HP NetServer LS - February 1999
HP NetServer LX - February 1999
HP NetServer E30 Series - February 1999
A+ Certification, CF9DTT0761 - March 1999
IBM Warranty Basics - March 1999
IBM Desktop Certification - March 1999
IBM Mobile Certification - March 1999
Toshiba Certification - April 1999
REFERENCES
References will be provided upon request.
