DONALD A. D E H A N E Y ddehaney@epfl.net PROFESSIONAL PROFILE: To obtain an enhancing, career oriented position in Local Area Network or Wide Area Network Administration, which provides the opportunity for professional development. Management · Second in command for the Systems Department (14 staff members) · Manage the Local Area Network Coordinator Wide Area and Local Area Networking · Manage Wide Area Network consisting of 36 Lucent routers · Installed and configured Lucent Max-TNT, 4000, 400 and pipeline series using ISDN and Frame Relay · Installed, configured and manage Bay Networks 450 and Nortel 8600 switches · Installed and manage Castle Rock SNMPC5 monitoring software · Configured SNMPC5 to page technicians when there is a problem with the network · Installed Network Associate Sniffer PRO to monitor the network · Installed, configured and manage a Centennial Asset Management database · Installed, configured, customized and manage a Help Desk Problem Tracking database (Unipress’ Footprints) · Installed and manage MIP payroll database · Installed and manage a Raiser’s Edge Fund Raising database · Installed and manage Novell 4.x and 5.x servers · Installed and manage WIN2K Servers and Workstations · Installed, Configured and managed two 35 CD server database (Cdvision & SCSI Express) · Installed and configured Audio Online for kids to call in and listen to stories by telephone · Backup network using Backup Exec Computer Programming · Created, modified COBOL programs · Created reports according to user specifications · Created screens for online data reporting . Trained users on Clinipac Charge System Help Desk Coordinator · Reset user password using TSO, acquire printers in CIS and CICS · Assist users with printer setups, reset lines, terminals and controllers using Netview · Troubleshot user problems over the telephone or in person · Notified users of scheduled downtimes, system changes · Logged all computer related problems in the system's data base, installed 3COM, UB Network cards, Light pen cards and DCA 3270 Emulation cards in PC's · Replace defective equipment Computer Operator · Provided Help Desk support · Ran scheduled and unscheduled production jobs and reports, i.e. Payroll, JL and AP · Loaded tapes and ran backups on the mainframe and the Novell Enterprise Network · Recycled test and production systems Job Related Training · Lucent TNT Configuration (router) · Novell Administration · Intel LANDesk · Sun Microsystems Solaris 8 Administration I & II · Windows 2000 Professional and Server · Interconnecting Cisco Networking Device (ICND) PROFESSIONAL EXPERIENCE: Enoch Pratt Free Library ¨400 Cathedral Street, Baltimore, MD 21201 ¨11/1994-Present · Wide Area Network Manager (3/1999 – Present) · Network Coordinator (10/1997 – 03/1999) . Computer Aide (11/1994 – 10/1997) Baltimore County Government ¨400 Washington Ave, Towson, MD 21204 ¨ 07/1995-10/1997 · Office Automation Analyst Morgan State University ¨Cold Spring Lane & Hillen Rd, Baltimore, MD 21239 ¨10/1994-06/1995 · Help Desk Coordinator State Of Maryland Department of Human Resources ¨ 311 Fayette Street, Baltimore, MD 21201 ¨05/1994-10/1994 · Help Desk Technician Greater Baltimore Medical Center ¨6701 North Charles Street, Towson, MD 21204 ¨08/1993-02/1994 · Computer Programmer (08/1993 – 02/1994) · Computer Operator (01/1993-08/1993) · Help Desk Coordinator (01/1992 – 02/1993) EDUCATION: Bachelors of Science: Management Information Sciences & Systems College: Morgan State University Baltimore, MD 21239 Year: 1991 JOB-RELATED SKILLS: ADS, COBOL, Rbase, JCL, DCL, TSO, Netview, Clinipac/Medipac System, DP Umbrella, Backup Exec, Arcserve, Windows 9x, Windows NT & 2000,dBase III Plus, Microsoft Office, WordPerfect, Reflections 4, Magic Support for Windows, PC Support for AS/400, Client Access, Rumba for AS400, NS/Router, Novell 4.X, 5.X, WIN NT/2000 Server and WIIN2K Pro, LANDesk, Funk Proxy, Footprints, Fluke One touch, Dell IT Manager, Sniffer PRO, Unipress Footprints, Centennial Asset Management, McAfee, Norton’s Antiviral software and Snmpc5.0.