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Marketing Research, 6th Edition
Carl McDaniel, Jr., Univ. of Texas at Arlington
Roger Gates, DSS Research
ISBN: 0-471-45519-9
©2005
 

 
Description
With the new sixth edition of their best-selling text, Marketing Research, McDaniel and Gates continue to share their real-life experiences from the industry to teach students how to use market research to make critical business decisions.  This new edition is filled with new and current examples drawn from the authors' ongoing involvement in the field, and continues to provide an engaging and entertaining writing style.   In addition, SPSS 11.0 (student version) now comes with every book and SPSS-based problems have been added to the end-of-chapter material within the quantitative chapters.  Also, Perseus WebResearcher's online survey tool is now available as an optional package.

Table of Contents
Preface.

1. The Role of Marketing Research in Management Decision Making.

2. The Marketing Research Industry.

3. Problem Definition and the Research Process.

4. Secondary Data and Databases.

5. Qualitative Research.

6. Survey Research.

7. Primary Data Collection: Observation.

8. Primary Data Collection: Experimentation.

9. The Concept of Measurement.

10. Using Measurement Scales to Build Marketing Effectiveness. 

11. Questionnaire Design.

12. Basic Sampling Issues.

13. Sample Size Determination.

14. Data Processing and Fundamental Data Analysis.

15. Statistical Testing of Differences.

16. Bivariate Correlation and Regression. 

17. Multivariate Data Analysis.

18. Communicating the Research Results.

19. Managing Marketing Research and Research Ethics.

Appendix One: Comprehensive Cases.

Appendix Two: Statistical Tables.

Endnotes.

Glossary.

Index.


 
New to this Edition
  • All new opening vignettes.  Every chapter-opening vignette has been either updated or replaced.  The companies and products featured include Long John Silvers, the Chrysler PT Cruiser, Procter and Gamble, The Oprah Magazine, and Starwood Hotels and Resorts.
  • New Ethical Dilemmas.  New Dilemmas include:  Fill Out a Survey and Join the Discount Club, J.D. Powers Quality Scores, and Branding the Black Box in Marketing Research.
  • New and Updated Internet Focus.  Includes new and fully updated material on the ever-changing role of the Internet in marketing research.  Chapter 1 begins with impact of the internet and how it is affecting marketing research, and then this discussion is continued throughout the text.  internet coverage is thorough yet balanced, including coverage of traditional material.
  • New Global Research Vignettes.  You will find new Global Research vignettes throughout the text including:  Understanding What Global Clients Want, Doing Marketing Research in China, Tips on Conducting Global Focus Groups, and the EU Directive on Data Protection.
  • New In Practice Boxes in Every Chapter.  New topics include:  Doing Qualitative Research Right, Understanding the Difference Between Internal and External Validity, Putting Measurement Theory to Work, What Makes a Good Scale, How to Develop a National Probability Sample, Data Entry Made Easy, Beware of False Relationships, and Doing High Quality on Time.
  • New Real-Life Research Cases.  Including:  Satellite Radio, Fossil Watch, Frigidaire, Millennium Telecom, Pfizer, Road Runner, The United Way, and many more. 
  • New Tales From the Field.  Students readily recall material that is unusual or funny.  In selected chapters, there are many new, short, amusing anecdotes about the trials and tribulations of conducting marketing research.  This feature is designed not only to entertain, but also to help students recall important concepts in the text.
  • Perseus WebResearcher.  A professional web-based survey tool is available as an optional package for students that allows them to create, implement, and manage surveys using only a web browser.  The ISBN for the package of Perseus WebResearcher and the text is: 0-471-64805-1.
  • Interactive PowerPoint Slides  A new set of robust, interactive PowerPoint slides that incorporate related web links and other outside resources to help the instructor engage students and encourage further classroom discussion. Slides include a unique navigation feature that allows instructors and students access to particular topics quickly.

 
Hallmark Features
  • A real-world view of marketing research that comes from authors with over 40 years of marketing research experience, both in business and in the classroom.
  • The text presents marketing research through the eyes of a manager using, and perhaps purchasing, marketing research information.
  • Integrated, real-world SPSS exercises are presented at the end of the quantitative chapters and give students hands-on experience.
  • Complete integration of the internet and its effect on the field of market research.

Chapter 1: The Role of Marketing Research in Management Decision Making

 


Chapter 2: The Marketing Research Industry

 


Chapter 3: Problem Definition and the Research Process

 


Chapter 4: Secondary Data and Databases

 


Chapter 5: Qualitative Research.

 


Chapter 6: Survey Research

 


Chapter 7: Primary Data Collection: Observation

 


Chapter 8: Primary Data Collection: Experimentation

 


Chapter 9: The Concept of Measurement

 


Chapter 10: Using Measurement Scales to Build Marketing Effectiveness

 


Chapter 11: Questionnaire Design

 


Chapter 12: Basic Sampling Issues

 


Chapter 13: Sample Size Determination

 


Chapter 14: Data Processing and Fundamental Data Analysis

 


Chapter 15: Statistical Testing of Differences

 


Chapter 16: Bivariate Correlation and Regression

 


Chapter 17: Multivariate Data Analysis

 


Chapter 18: Communicating the Research Results

 


Chapter 19: Managing Marketing Research and Research Ethics

 

 

 


Lecture Outline PowerPoints
requires Microsoft PowerPoint Viewer

 

Chapter 1 
Chapter 2 
Chapter 3 
Chapter 4 
Chapter 5 
Chapter 6 
Chapter 7 
Chapter 8 
Chapter 9 
Chapter 10 
 
Chapter 11 
Chapter 12 
Chapter 13 
Chapter 14 
Chapter 15 
Chapter 16 
Chapter 17 
Chapter 18 
Chapter 19 
 

Data Files for Comprehensive Cases
 

 

Case A: Lufthansa (ZIP Format) 
Case A: Lufthansa (EXE Format) 
Case B: Discover Card Satisfaction Survey (ZIP Format) 
Case B: Discover Card Satisfaction Survey (EXE Format) 
Case C: Rockingham National Bank Visa Card Survey (ZIP Format) 
Case C: Rockingham National Bank Visa Card Survey (EXE Format) 
 

SPSS Soft Drink Database
 

 

SPSS Soft Drink Database        Our Server
 

SPSS Softdrink Questionnaire
requires Microsoft Word Viewer

 

SPSS Softdrink Questionnaire      

SPSS Exercises (Student Version)
requires Microsoft Word Viewer

 

SPSS Exercises are included at the end of the quantitative chapters in the text.