A highly-effective way of
preparing for an interview is to put yourself in the
interviewer/employer's shoes before the interview. If you can
anticipate what they want to hear you will have gone a long
way in winning the job.
To begin with all employers
want to hear that you can do the job! This may sound obvious
but many people walk out of interviews failing to convince the
employer that they can deliver even though they have all the
experience and knowledge to do so. Not only do you have to
convince the employer that you can do the job but you also
have to convince him/her that you can do it better than the
other candidates! Here are some great tips that work
well:
Talk less about your skills
and more about your achievements. As much as possible quantify
your achievements in measurable outcomes. Say, for example,
"As a result of my actions our customer service satisfaction
levels increased by 15% or product defects fell by 10%". If
you don't have specific amounts offer a best guess. Make sure
you can back up your best guess - in other words don't just
pull a number out of the air.
Wax lyrical about key
achievements that are meaningful to employers. What is
meaningful to employers? Try these for size:
-Productivity levels
-Efficiency/process
improvements
-Consistently good customer
service
-Attention to quality in
terms of service and product
-An ability for their
company to respond to changes quickly
If you were diligent you
would have done your homework before the interview. One of the
things you would have been keen on finding out would be the
problems or areas of improvement relating to the job you're
going for. Your worth in the eyes of the employer will
skyrocket if you can utter words to the effect: "My research
indicated that one area where your processes can be improved
is xyz. That's an area that I can really help you with because
I can do abc." Be very careful not to inadvertently put down
the employer's operations when saying this.
Employers also want to hear
that you're a highly motivated individual who will be able to
fit in with the existing culture. An effective way of doing
this is by:
Doing your research on the
company (this demonstrates high levels of motivation as well
as preparedness).
Mention what it is about
the job that motivates and excites you, e.g., duties, skills
and knowledge required, environment, expected outcomes etc...
Make a point of
highlighting why you think you will be able to fit in with
their environment. If, for example, you're expected to be a
team player, make sure you can demonstrate, by example, what a
great team player you are.
On the other side of the
coin there are some things that employers definitely do not
want to hear. Avoid these like the plague:
Being negative about
yourself! Again this may sound obvious, but you would be
surprised how many people insist on "opening up" and bearing
their souls at interviews. Leave the soul bearing to when
you're in the company of friends. Interviews are about selling
yourself by highlighting what makes you terrific.
Avoid criticizing former
employers and/or managers. You may have legitimate gripes but
criticizing former employers does not make a good impression
on potential employers.
Do not dwell on all the
problems you faced in your former job. Instead, mention them
briefly and then focus on what you did to fix those problems.
Don't forget to mention the outcomes in measurable terms.
Do not just talk about your
skills and knowledge. By all means mention them but the
successful candidate will demonstrate how these skills and
knowledge will specifically add value to the
organisation.
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