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          Is "Behavioral Interviewing" a New Technique?

                                                                                 by Carole Martin

 
No, behavioral interviewing has been around since the 70's when 
industrial psychologists developed a way of "accurately"

predicting whether a person would succeed in a job. They

concluded that if candidates were asked questions that requested

examples of past behavior it would be an indicator of their

future behavior. 


So, employers began using this interviewing technique to

determine whether you were a good fit for the job. The technique

is of growing interest to companies who would like to choose the

"right" candidate, especially in today's market with so

many candidates for them to choose from.


The types of questions that are asked using this technique are

used to find out how and what you did in the past and the skill

sets you used in the process - if you did it before you can do it

again! 

The difference between a behavioral question and other questions

is what the question asks for. A behavioral question will be very

specific. For example when asked, "Tell me about a time when you

solved a problem," the key words are "a time." This

answer calls for a "specific" example of a "specific"

incident. 

 
When traditional questions are asked they usually include the

word "if." When "What would you do if…" questions

are asked you can use your imagination to come up with an answer. 

For example, "What would you do if you had a problem to

solve?" The word, "if," is the clue word that indicates

the interviewer wants to hear your thought process - how you think 

through a problem. This question does not require a past experience 

example.

 

While preparation is important for every interview, it is

essential to prepare for the behavioral interview. You must have

examples or stories for anything you have claimed on your resume

or that you say in an interview. 

 
One example would be, if you claimed you were very organized on

your resume. A natural question for the interviewer would be:

"Tell me about a time when you organized a project." It is now

your task to let the interviewer know that you have had success

when organizing a project or event. In other words, prove what

you said you did by providing an example.


There are several methods and acronyms suggested for formatting

your stories but the main point to remember is that any story has

three key elements:

 
A beginning – "There was a time…."

A middle – "The action steps I took were…"

An Ending – "The end result was…"

Stories should be interesting and full of action. Give the

interviewer something to remember about you. A savvy interviewer

will be able to hear skills from the stories and judge your

behavior from your past actions. The more details and skills you

can work into your story, the more convincing your story will be. 

 Preparing your stories before the interview will take the

mystique out of behavioral interviewing and allow you to tell the

success stories you want your interviewer to hear. Through your

examples the interviewer will begin to get a clear picture of you

and be able to decide whether you are the right person for the

job based on your past experience and successes.

 
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