A
highly-effective way of preparing for an interview is
to put yourself in the interviewer/employer's shoes before
the interview. If you can anticipate what they want to
hear you will have gone a long way in winning the job.
To
begin with all employers want to hear that you can do
the job! This may sound obvious but many people walk out
of interviews failing to convince the employer that they
can deliver even though they have all the experience and
knowledge to do so. Not only do you have to convince the
employer that you can do the job but you also have to
convince him/her that you can do it better than the other
candidates! Here are some great tips that work well:
Talk
less about your skills and more about your achievements.
As much as possible quantify your achievements in measurable
outcomes. Say, for example, "As a result of my actions
our customer service satisfaction levels increased by
15% or product defects fell by 10%". If you don't
have specific amounts offer a best guess. Make sure you
can back up your best guess - in other words don't just
pull a number out of the air.
Wax
lyrical about key achievements that are meaningful to
employers. What is meaningful to employers? Try these
for size:
-Productivity
levels
-Efficiency/process
improvements
-Consistently
good customer service
-Attention
to quality in terms of service and product
-An
ability for their company to respond to changes quickly
If
you were diligent you would have done your homework before
the interview. One of the things you would have been keen
on finding out would be the problems or areas of improvement
relating to the job you're going for. Your worth in the
eyes of the employer will skyrocket if you can utter words
to the effect: "My research indicated that one area
where your processes can be improved is xyz. That's an
area that I can really help you with because I can do
abc." Be very careful not to inadvertently put down
the employer's operations when saying this.
Employers
also want to hear that you're a highly motivated individual
who will be able to fit in with the existing culture.
An effective way of doing this is by:
Doing
your research on the company (this demonstrates high levels
of motivation as well as preparedness).
Mention
what it is about the job that motivates and excites you,
e.g., duties, skills and knowledge required, environment,
expected outcomes etc...
Make
a point of highlighting why you think you will be able
to fit in with their environment. If, for example, you're
expected to be a team player, make sure you can demonstrate,
by example, what a great team player you are.
On
the other side of the coin there are some things that
employers definitely do not want to hear. Avoid these
like the plague:
Being
negative about yourself! Again this may sound obvious,
but you would be surprised how many people insist on "opening
up" and bearing their souls at interviews. Leave
the soul bearing to when you're in the company of friends.
Interviews are about selling yourself by highlighting
what makes you terrific.
Avoid
criticizing former employers and/or managers. You may
have legitimate gripes but criticizing former employers
does not make a good impression on potential employers.
Do
not dwell on all the problems you faced in your former
job. Instead, mention them briefly and then focus on what
you did to fix those problems. Don't forget to mention
the outcomes in measurable terms.
Do
not just talk about your skills and knowledge. By all
means mention them but the successful candidate will demonstrate
how these skills and knowledge will specifically add value
to the organisation.
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