resume

NOTE: Online "resume" last updated 2004. Since this is not an "official" resume, little effort is made to keep it up-to-date. It's purpose is information only.

Contact Info Updated:
08/03/2007

SUMMARY OF QUALIFICATIONS
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Exceptionally talented office automation professional with extensive background in streamlining business processes. Adept at productivity gains through evaluation of trends and task automation. Superior PC hardware and software analysis and troubleshooting skills with excellent record of administering large LAN and WAN networks. Highly skilled at working with users to determine business functionality and how productivity can be increased through automation. Extremely versatile technician with excellent history of managing multiple, shifting priorities.

PROFESSIONAL EXPERIENCE
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STATE OF ARIZONA DEPARTMENT OF ECONOMIC SECURITY
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    Phoenix, Arizona * Aug. 1996 - Jul. 2004 * Development Unit Supervisor
* Recruited by Arizona's Department of Economic Security to lead development team in generating standardized and ad-hoc financial reports as requested for county, state and federal agencies. Responsible for downloading raw data from mainframe computers, manipulating it as necessary, loading it into interim databases and generating final reports. Duties include providing technical user support for more than 75 users and their desktop computers.
* Proven ability to work in dynamic environment by performing ongoing upgrades and enhancements to information processing systems that support changing laws and reporting requirements.
* Demonstrated superior knowledge of Microsoft Office by developing complex information processing systems.
* Replaced manual monthly collections process taking more than 30 hours of manpower with automated computer system that consolidates data from multiple feeds, provides federally mandated verification steps, ensures duel-level backup control and produces an excess of 1,800 pages of reports in 10 minutes.
* Coordinated automation of budgeting process by integrating a database and spreadsheets with six WAN feeds to produce final budgeting numbers; previously used system had remained unchanged for more than three years, saving department unit ten hours per month.
* Designed and deployed interface add-in for mainframe batch job processing, reducing setup time from an hour to a few minutes.

ASOSA TEMPORARY SERVICE
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    Phoenix, Arizona * Aug. 1993 - Aug. 1996 * Administrative Assistant, Network Administrator for State of Arizona Department of Economic Security
* Assigned to Arizona's DES as Administrative Assistant, responsible for typing, filing, answering phones and scheduling meetings and resources. Eagerly accepted additional responsibilities in automating and computerizing processes supporting and aiding additional departments on request. Position formally redefined to include network administration duties for Novell network.
* Designed and implemented filing system to manage 250,000 files and documents, creating computerized index that reduced average search time from 3 hours to 5 minutes and increased success rate to 95%.
* Personally computerized and automated multiple processes using Excel, increasing data reliability and reducing processing time by as much as 95%.
----- Administrative Assistant, Network Administrator (Network Admin. Portion) -----
* Successfully managed critical statewide WAN having 14 servers and 800 workstations across 24 offices.
* Developed solid reputation for managing network installation team that never left a "show-stopper" unresolved, ensuring systems were properly tested and users were completely trained.

ARIZONA DEPARTMENT OF CORRECTIONS
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    Winslow, Arizona * Aug. 1992 - Aug. 1993 * Correctional Service Officer
* Selected as correctional officer for high security prison having 1,500 inmates. Rapidly elevated from Yard Officer to Control Center Officer, responsible for scheduling watches, relieving officers, controlling prison access, managing weapon access, performing computer searches and maintenance and training new officers.
* Demonstrated ability to learn quickly by assuming senior duties of running two major computer systems.
* Assisted Watch Sergeant in evaluating and modifying numerous procedures, dramatically improving efficiency and security.

TECHNICAL EXPERTISE
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* Highly experienced in multiple facets of information, computer and network systems, including:
* Computer Hardware: Intel processors; ISA, PCI and PCMCIA cards; hard, floppy, CD, DVD, ZIP, tape and Orb drives; printer and I/O port cards; video and TV cards; FireWire and USB controllers; internal, external and cable modems and mainframe terminals.
* Network Hardware: Cabling; Ethernet and Token Ring NICs; routers; switches; hubs; MAUs and firewalls.
* Operating Systems: Windows CE, 95/98/ME, NT/2000, XP, CP/M, and DOS.
* Databases: Microsoft Access, Paradox, FoxPro and DBase II.
* Software: Microsoft Office Suite, Lotus SmartSuite, Quattro Pro, Word Perfect, QEdit, TextCleaner, Powerpoint, Visio, Publisher, Corel Draw, Adobe Acrobat, OmniPage Pro, TextBridge Pro, PC Anywhere, Attachmate Extra!, ICQ, NeoPlanet, Opera, CuteFTP, Visual Page, Front Page, Fort0233 Agent, QModem, TeleMate, ProComm Plus, Telix, RoboForm, Gator, Teleport Pro, HTTPWeasle, Partition Magic, DriveImage, Norton AntiVirus, McAffee AntiVirus, ZoneAlarm, Security 98, Microsoft ActiveSync and many others.
* Languages: Visual Basic (VBA) and various scripting languages.

OTHER SKILLS
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Helicopter Pilot - Private rating.