Jodiann Garrelts |
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Experienced Accounting Specialist with excellent
analytical and problem solving skills. Background includes experience in
accounts receivable, accounts payable and credit. Strong communicator with
effective time management skills and ability to work independently or in a
team environment. Upbeat self-starter motivated equally by quality and
efficiency. |
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PROFESSIONAL EXPERIENCE |
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| DEKALB COUNTY GOVERNMENT, Sycamore, IL | 2007-2009 |
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Clerk B for the DeKalb County Treasurer’s Office Provided first-rate customer service to the residents of DeKalb County regarding, but not limited to property tax, Illinois senior citizen tax deferral program, mobile home tax and mobile home registrations. · Authored detailed standard operating procedure manuals for three positions in the Treasurer’s office. · Served as the accountant for the DeKalb County Emergency Telephone System 911Board. Worked closely with the ETSB 911 Coordinator and the DeKalb County Treasurer by maintaining financial records and documentation relating to ETSB 911 Board activity. · Served as a Notary Public for the State of Illinois. · Knowledgeable in all steps of property tax and mobile home tax cycles, including billing, collection, posting, reconciliation and reporting with accuracy and completeness. · Cross-trained to fastidiously step in to the position of the Accounting Technician. This included making deposits for all of the County’s Departments, processing monthly claims, and payroll fund requirements. · Designed up-to-date Excel reports for the Treasurer, which were to be presented on a monthly basis to the DeKalb County Board. Maintained the annual guide to property taxes, which was prepared and published as a public service for DeKalb County residents. · Maintained inventory of and ordered office supplies for the Treasurer’s office. |
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| SEYMOUR OF SYCAMORE INC., Sycamore, IL | 1996-1999 |
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Accounts
Receivable and Credit Manager Successfully managed accounts receivable, collections and credit functions with strong focus on new and existing customer relationships. Supervised one hourly employee. · Created and implemented mutually beneficial and customized re-payment agreements with delinquent customers while meeting product needs. · Reduced the amount of delinquent accounts referred to costly outside commercial collection agencies which resulted in increased revenue. · Interacted with customers regularly to effectively solve pricing and shipping discrepancies. · Worked closely with the controller and office manager to assist in month-end closings. |
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| ELGIN PAPER COMPANY, Elgin, IL | 1994-1996 |
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Customer Service
Representative Provided customer service support for a defined sales territory. Assisted with invoicing, maintained petty cash fund and processed daily cash receipts from will-call sales. · Established positive relationships with will-call and phone customers to achieve greater customer satisfaction increasing the customer base and number of repeat orders. · Solved pricing and shipping discrepancies in a timely manner. · Monitored profit margins and updated customer quotes. |
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OTHER WORK EXPERIENCE |
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| MOTOROLA - Elgin, IL | 1999-2006 |
| Senior Technical Assistant, Performed triage, read schematics and completed engineering change orders to meet customers’ specifications. Repaired high level surface mount technology circuit boards. · Recognized by supervisors for increasing quality and reducing customer cycle time. · Consistently surpassed quality and productivity goals within the department. · Identified problems concerning repair within the department and implemented solutions to prevent repeat defects. · Monitored and maintained inventory levels within the department. |
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| Billing Administrator, Billed customers for repairs of products; verified pricing and contract information. · Developed, established and implemented the billing standard operating procedure for International iDEN Circuit Boards, resulting in time and cost savings. · Created a billing backlog count form, which enabled teams throughout the facility to accurately record and monitor billing backlogs at the beginning and end of each shift. · Successfully trained new employees on billing procedures. |
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| PRO-STAFF TEMPORARY
STAFFING AGENCY, |
1999 |
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Worked
for Motorola as a Billing Administrator Contractor for five months until
an offer of permanent employment was made. |
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EDUCATION & CERTIFICATIONS |
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