I ordered a few things from one of their catalogs. It was 50% off on many things and I used a coupon for free shipping and handling. I wanted to get this one dremel tool wannabe for $10.00, but it was out of stock. Shipping takes like 10-14 business days, but that's okay with me. The items came in 9 business days, but one of the items was not shipped because they were out of stock. I called them up and they said I could order the part when it is in stock and not pay shipping and handling again as long as I let them know of the invoice number.
My only gripe is that they didn't inform me one of the parts was out of stock before they shipped it out. They didn't charge me of course, but still. Also, their customer service line is always busy. Otherwise, great deal on tools.
This is my favorite online place to purchase honda parts. They have better prices than Majestic Honda and have superb customer service. A little less than 2 years ago, I bought some floormats for my car for twenty something bucks. With shipping it comes out to thirty something bucks. That was a fantastic deal that can't be beat. You can find them on ebay for more than $60 now, so it was a great deal.
Just recently, I bought a gasket for the timing belt cover and UPS was one day late. I informed them that UPS guarantees 3 day select and they said no they don't. They tried to get a refund from UPS, but no go. They still gave me a full refund on my shipping. Woohoo. Last thing, they have way better prices than dealers even with shipping. Great place.