Proof Approval Policy

To provide peace of mind for both ourselves and our customers, D&J Copymasters uses the following policy in regards to the approval of proofs:

All proofs must be approved in writing, preferably by signing and dating the proof.

For digital proofs, the customer must reply to the email stating that the proof is approved for printing. If alterations are required, these should be identified in the reply, or communicated to us via fax or mail.
Proofs that are faxed across to the customer should come complete with a proof approval sheet. If there are no corrections or alterations required, the customer must sign this sheet and fax it back to us. Any alterations should be clearly marked on the proof, and the proof faxed back to us. Mailed proofs should be returned in a similar fashion.
We cannot accept proof approval by phone, although we can take simple instructions for corrections.
Once a proof has been approved, any further alterations will have to be billed for. Jobs produced in-house may only incur addition plate making and/or typesetting charges, but out-sourced production may well incur a full reprint charge. This will, of course, vary greatly depending on the individual job and the time between the job was approved and the call to halt production was made.
Tickets are a special case. When a customer orders the tickets, they will be asked if they need to see a proof before production. In the event that a proof is not required, the customer accepts the possibility that typographical errors will be present. We include the words ‘Not responsible for typographical errors’ on all tickets as a matter of course, to protect the customer in the event of such an occurrence.

The accuracy of production depends entirely on the clarity of the customers instructions. If the instructions are clear and concise, there is little chance of any errors. If the instructions are confusing and/or incomplete, the chance of an error is much greater. Please ensure that your jobs come with adequate instructions. if you leave us no room for interpretation, there can be no confusion associated with the job.