Elken – The No. 1 Network Marketing
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Proud to be in Elken Since 2004
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ELKEN stands for Quality. As a reputable organization, we are committed to Quality in everything we do and offer our customers, from extraordinary products to exemplary service. Our commitment to Quality goes beyond word-of-mouth advertising. It is backed by the seal of approval and recognition from international authorization and certification authorities. |
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Product quality is one of the competitive edge to ELKEN. Many of ELKEN's products have been conferred prestigious awards by quasi-government bodies and associations; certified by international accreditation organizations; and clinically proven by reputable institutions, some of which are laid out below |
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Our aim at Elken is not to provide a one-time sale but to develop a long term relationship with customers, to the extent that they become more a partner than a customer. Our customers decide the growth and success of our organisation. This is why we are committed to a Total Customer Satisfaction (TCS) approach. We want to satisfy customers not just by providing quality products but also quality services. With this in mind, we offer not only occasional free gifts, personalised service but also speedy delivery services and an efficient Customer Service Department. In order to understand customers’ needs, we also conduct surveys to constantly improve and meet customer expectations. In fact, we have established EK One retail outlet, a one-stop shopping centre at our branches. Decked with the latest selections of our products, customers may shop conveniently with product information written in prints or our outlet personnel ready by their side to assist them. Customers who want to try our beauty products or have a make-over can enjoy an exclusive experience at Elken Beauty Gallery. Our spacious Beauty Gallery is furnished with posh sofas, amenities and fitting rooms. Our relationship with customers does not end after a product is sold or the warranty period has expired. We have established a company, Elken Services Sdn Bhd, formerly known as Narisia Sales and Service, to concentrate on attending after-sales services to our customers. Elken services not only installs and repairs R.O. Purification System, but also takes care of the maintenance of the R.O. Purification System that customer bought. Elken Services has a team of dedicated personnel who had have gone through a special training programmed, namely the K-Tech program. Distributors can log on to ELKEN On-line any time any where to check sales volume. The latest updates are just one click away. In addition, ELKEN SMS service will update distributors on their sales volume top-up. The SMS is a crucial assistant to the busy distributor who is always running on tight schedule. ELKEN’s impeccable customer support facilities are also available for the convenience of our distributors. We offer an exclusive discussion area, tastefully furnished lounge, a training hall and meeting rooms for distributors to conduct recruiting and group discussions. Also, ELKEN has established an extensive network of branches and stockist centres that provides wide coverage to ensure convenient accessibility to products. In respect of achieving TCS, we have gone a step further by advocating a World Class Service standard. We assure an extensive and similar standard of service across all cultures, regardless of national boundaries. All this is because we want everyone to be proud for choosing ELKEN. |
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