Most organizations are not short on think-power from their employees, they are simply short on the tools to make improvement happen and an environment to stimulate this type thinking. This is an offer to share a decade of electronic tools developed by one fellow trying to rid hospitals of waste. The files are a collection of over 150 ready-to-use ‘tools’ that have helped improve performance in a variety of projects. They borrow from a myriad of sources and can help an organization’s change effort be faster and more effective. Some are advanced and others fundamental so their benefit will fit a wide range of users.
These tools are the simply starter-fluid to begin the grass fires of improvement in your area. There are tools for reducing cycle time, facilitating teams, error analysis, installing successful business change, you name it. For greatest results pull together a group of “change masters”, those wanting to make a difference in the organization, and provide them the understanding on how to use these tools. Load the tools on a common server for easy access and update. The broader the involvement, the deeper and more sustained the gain.
· New
Pieces this Month - If they’re not fresh, we’re not doing our job
· Cliff Notes
– quick inspirations, summary book notes and observations
· Communication - Great information with no
understanding is worthless
· Culture
- Don’t mind and prepare culture and you just messed with a sleeping bear
· Customer Service
- Service happens by design, not by default
· Ideas
- Innovation is just waiting to be drawn out of your ranks
· Knowledge
Management – the theories about how to collect, organize and share
· Process Management - Cycle
time reduction, diagnostic tools
· Project
Management - Great overlay tools to that if not followed, invite
disaster
· Reengineering
- Once a fad but the underlying principles still apply
· Systems Thinking -
Understanding of the balance nature behind your systems
· Teams
- Meetings, teams can triple their output if facilitated well
·
Visual Controls
- Building instruction into the work environment so it “speaks”
How to get your own copy of these
Tools
Duke Rohe is the
self-described 30-weight oil for cultural and process change at M.D.
Anderson Cancer Center in Houston. His
role is to make positive change happen in an accelerated, smoother fashion and
to share his experiences with others. Mission Statement Duke’s Personal Writings site
Index
March 29, 2001 Bob
Shortle - Shortle
Communications