Duke Rohe’s Performance Improvement Site

 

Sharing Knowledge

Most organizations are not short on think-power from their employees, they are simply short on the tools to make improvement happen and an environment to stimulate this type thinking. This is an offer to share a decade of electronic tools developed by one fellow trying to rid hospitals of waste.  The files are a collection of over 150 ready-to-use ‘tools’ that have helped improve performance in a variety of projects.  They borrow from a myriad of sources and can help an organization’s change effort be faster and more effective.  Some are advanced and others fundamental so their benefit will fit a wide range of users.

 

These tools are the simply starter-fluid to begin the grass fires of improvement in your area.  There are tools for reducing cycle time, facilitating teams, error analysis, installing successful business change, you name it.  For greatest results pull together a group of “change masters”, those wanting to make a difference in the organization, and provide them the understanding on how to use these tools.  Load the tools on a common server for easy access and update.  The broader the involvement, the deeper and more sustained the gain.

 

Tools Topic Indexes

·       New Pieces this Month - If they’re not fresh, we’re not doing our job

·       Cliff Notes – quick inspirations, summary book notes and observations

·       Communication - Great information with no understanding is worthless

·       Culture - Don’t mind and prepare culture and you just messed with a sleeping bear

·       Customer Service - Service happens by design, not by default

·       Ideas - Innovation is just waiting to be drawn out of your ranks

·       Knowledge Management – the theories about how to collect, organize and share

·       Process Management - Cycle time reduction, diagnostic tools

·       Project Management - Great overlay tools to that if not followed, invite disaster

·       Reengineering - Once a fad but the underlying principles still apply

·       Systems Thinking - Understanding of the balance nature behind your systems

·       Teams - Meetings, teams can triple their output if facilitated well

·       Visual Controls - Building instruction into the work environment so it “speaks” 

What is a Tool? (WhatzaTool)

How to get your own copy of these Tools
 

Duke Rohe is the self-described 30-weight oil for cultural and process change at M.D. Anderson Cancer Center in Houston.  His role is to make positive change happen in an accelerated, smoother fashion and to share his experiences with others.  Mission Statement Duke’s Personal Writings site  

 

Index

March 29, 2001 Bob Shortle - Shortle Communications