Thanks for visiting our Frequently asked Questions Page

Thanks for visiting our Frequently asked Questions Page. Hopefully this page will answer any questions you may have.
If this does not answer a question you may have, please Email us.

We work very hard to be fair and honest! We consider it a privilege to do business with you through Ebay on the internet! Please be sure to peruse my feedback and bid with confidence! Click on Link for Feedback: Sales by the Bay Feedback

If you are even considering to leave 'neutral' feedback on our transaction, we have failed! Please email me first tosee what I can do to remedy the situation, before leaving feedback. Customer satisfaction is job #1!

If I buy several items, can I combine the shipping? We are happy to combine the shipping on all items. If you have a large order (more than 3 pieces) we are happy to quote special rates. We will always do our best to help keep your shipping charges the lowest possible. If you notice many of our auctions include free shipping, free shipping includes 1st class shipping only. If you prefer priority mail, there is an upcharge of usually $3-$4.00 for that service. We try our best to charge a fair shipping rate and like you get upset at sellers that gouge on shipping. Everyone hates winning that $10.00 item then finding out later that the seller is going to charge an super high shipping rate to pad the selling price of their item. You will not get that here at: Sales by the Bay. Most shipping charges are the actual shipping cost plus the shipping supplies cost, no surprises. If you look at the info box in all our auctions it has the shipping rates spelled out in detail..

Do you ship Internationally? Yes. We are always happy to ship your package anywhere in the world. You have two options for International packages:
1. You can choose to ship the package via US Postal Airmail and register/insure the package. This covers the package against loss and protects your investment.
2. You can choose to ship the package via US Postal Airmail without registering/insuring the package. This is a less expensive option, but if the package becomes damaged or lost in-transit, we cannot be held responsible for it.

There is an additional fee for either option. Please Email us for an exact quote on any items you may be interested in.

Which shipping service do you use? We always use the US Postal service to ship our items. They are extremely reliable and offer the lowest prices of all the domestic shipping companies. most of our items are shipped using their Priority Mail service. This assures you will receive your items quickly (usually in 2-4 business days.) Smallerl items are shipped using First Class Mail. 1st class mail takes between 5-7 business days. If the listed shipping charge on an item is less than $4, that means the item will come via First Class Mail.

I live close can I drive over and pick it up? All items must be shipped, past experiences has dictated that this is our policy..

What are my payment options? We accept money orders and personal checks at our address listed below. Please note, personal checks will be held until they clear our bank (usually 5-7 days.). Electronic payment options include Paypal and Billpoint (Ebay Payment Services). Our payment address is listed below.

Erik Pipins
P.O. Box 1597
Claremont, CA 91711

We also accept VISA & Master Card payments directly as well PayPal with PayPal under our Emails of epipins@aol.com . We also accept VISA & Master Card and Discover payments using eBay's own Billpoint under our name epipins@aol.com

What are your sales/auction contact policies? We will contact you within 24 of the auction close with purchase and payment information. If you have not been contacted within 24 hours, please Email us to inquire about your item. We will usually ship your item within 24-48 hours of the payment arriving/clearing our bank or Electronic Payment service. We will contact you with a shipping confirmation via email on the day your items will be shipped.

Are all of your items brand new? Yes, all of our items are 100% brand new from the manufacturer unless specifically noted in the item description. We will occasionally list a pre-owned item, but it is rare.