Betsey's logo
Back button Home button Forward button

 

Clothing
News
Information
Order
Help/Support
Site Map
Privacy/Legal
Links

 

F.A.Q.

Q: Does Betsey Johnson make Big and Tall clothing for women?

A: Betsey Johnson does make a Big and Tall line for women, which is currently available in limited distribution across the country. Please click here to find a store near you that carries our Big and Tall line of women's clothing.

Q: Can I purchase Betsey Johnson products directly from Betsey Johnson.com?

A: Yes you can just click on order. Please be aware that the clothes offered online are a very small fraction of the clothes available, please check your local stores for a much larger selection.

Q: How do I care for my Betsey Johnson product?

A: If you follow the directions on the care tag that is sewn inside your Betsey Johnson garment, you will be giving your product the best possible care. For specific questions regarding the care of your garment, please contact 1-833-BETSEYINFO. You can also e-mail us your question at betseyjohnson@designerscom.

Q: What styles/colors are coming out next season?

A: To find out what styles and colors are coming out for next season, click on the news link on the home page. If you visit the locations to find the retailer nearest you, a sales representative should be able to update you on seasonal products. Seasonal products are delivered approximately every 30-45 days to our retail partners.

Q: What if I have a suggestion about improving a product?

A: We would be happy to receive your input about our products. You can also e-mail any suggestions that you may have to betseyjohnsonsuggest@designers.com.

Q: Do you have a catalog?

A: We currently do not offer a catalog of Betsey Johnsonproducts. Our styles change from season to season with a large arrangement of new merchandise. Of course, you will find most of our new merchandise in local retail department stores that carry Betsey Johnson products. Just click on the locations to find the retailer nearest you.

Q: How do I become a model for Betsey Johnson?

A: Betsey Johnson, Inc. selects their models from the top modeling agencies in and around the New York area. If you are interested in becoming a Betsey Johnson model, we recommend that you find a local agent with whom you are comfortable working and let him/her know your interest in working with Betsey Johnson.

Q: How do I check on the status of my order?

A: Just send us an e-mail with your order number to orderstatusbetsey@designers.com, and we'll send you a quick reply.

Q: What if I have Betsey Johnson merchandise that was purchased at a store, and I want to return it?

A: We want every customer to be completely happy with their purchase. If you are dissatisfied with any Betsey Johnson that was purchased off-line, you can return it to the store where it was bought for a full refund within 30 days of purchase.

Q: I received something as a gift and would rather have the cash. Can I get a refund sent to me?

A: Unfortunately, we are not able to issue credit to anyone but the original purchaser. If you need to return or exchange a gift, you will need to let the original purchaser know that they will see all the credits and debits on their credit card.

Go Back

 

Email  Betsey at betseyjohnson@designers.com

 

1