FREQUENCIES
  VARIABLES=q3b q3c q3d q3e q3j
  /STATISTICS=STDDEV MINIMUM MAXIMUM MEAN
  /ORDER=  ANALYSIS .

Frequencies

**Notes**
Output Created		13-JUN-2004 12:35:39
Comments
Input	Data	C:\Documents and Settings\elartones\4th Semester\NETWORKING\mpsrgxr.sav
	Filter	<none>
	Weight	<none>
	Split File	<none>
	N of Rows in Working Data File	22538
Missing Value Handling	Definition of Missing	User-defined missing values are treated as missing.
Missing Value Handling	Cases Used	Statistics are based on all cases with valid data.
Syntax		FREQUENCIES VARIABLES=q3b q3c q3d q3e q3j /STATISTICS=STDDEV MINIMUM MAXIMUM MEAN /ORDER= ANALYSIS .
Resources	Total Values Allowed	149796
Resources	Elapsed Time	0:00:01.93

**Statistics**
		Q3B ATTENTION TO WHAT YOU SAY	Q3C THOROUGHNESS OF TREATMENT RECEIVED	Q3D EXPLANATIONS MED PROCEDURES & TESTS	Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS	Q3J OVERALL QUALITY OF CARE & SERVICE RECEIVED
N	Valid	21667	21571	21399	21552	21495
N	Missing	871	967	1139	986	1043
Mean		4.29	4.27	4.24	4.22	4.27
Std. Deviation		.899	.945	.957	.994	.954
Minimum		1	1	1	1	1
Maximum		5	5	5	5	5

Frequency Table

**Q3B ATTENTION TO WHAT YOU SAY**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1 Poor	251	1.1	1.2	1.2
	2 Fair	753	3.3	3.5	4.6
	3 Good	2788	12.4	12.9	17.5
	4 VeryGood	6641	29.5	30.7	48.2
	5 Excellent	11234	49.8	51.8	100.0
	Total	21667	96.1	100.0
Missing	System	871	3.9
Total		22538	100.0

**Q3C THOROUGHNESS OF TREATMENT RECEIVED**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1 Poor	341	1.5	1.6	1.6
	2 Fair	886	3.9	4.1	5.7
	3 Good	2803	12.4	13.0	18.7
	4 VeryGood	6129	27.2	28.4	47.1
	5 Excellent	11412	50.6	52.9	100.0
	Total	21571	95.7	100.0
Missing	System	967	4.3
Total		22538	100.0

**Q3D EXPLANATIONS MED PROCEDURES & TESTS**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1 Poor	380	1.7	1.8	1.8
	2 Fair	851	3.8	4.0	5.8
	3 Good	2984	13.2	13.9	19.7
	4 VeryGood	6133	27.2	28.7	48.4
	5 Excellent	11051	49.0	51.6	100.0
	Total	21399	94.9	100.0
Missing	System	1139	5.1
Total		22538	100.0

**Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1 Poor	472	2.1	2.2	2.2
	2 Fair	1007	4.5	4.7	6.9
	3 Good	2935	13.0	13.6	20.5
	4 VeryGood	5996	26.6	27.8	48.3
	5 Excellent	11142	49.4	51.7	100.0
	Total	21552	95.6	100.0
Missing	System	986	4.4
Total		22538	100.0

**Q3J OVERALL QUALITY OF CARE & SERVICE RECEIVED**
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	1 Poor	374	1.7	1.7	1.7
	2 Fair	879	3.9	4.1	5.8
	3 Good	2785	12.4	13.0	18.8
	4 VeryGood	5965	26.5	27.8	46.5
	5 Excellent	11492	51.0	53.5	100.0
	Total	21495	95.4	100.0
Missing	System	1043	4.6
Total		22538	100.0

Univariate Analysis of Variance

**Notes**
Output Created		13-JUN-2004 12:48:38
Comments
Input	Data	C:\Documents and Settings\elartones\4th Semester\NETWORKING\mpsrgxr.sav
	Filter	<none>
	Weight	<none>
	Split File	<none>
	N of Rows in Working Data File	22538
Missing Value Handling	Definition of Missing	User-defined missing values are treated as missing.
Missing Value Handling	Cases Used	Statistics are based on all cases with valid data for all variables in the model.
Syntax		UNIANOVA q3j BY q3b q3c q3d q3e /METHOD = SSTYPE(3) /INTERCEPT = INCLUDE /PRINT = DESCRIPTIVE ETASQ /CRITERIA = ALPHA(.05) /DESIGN = q3b q3c q3d q3e q3bq3c q3bq3d q3cq3d q3bq3cq3d q3bq3e q3c q3e q3bq3cq3e q3dq3e q3bq3dq3e q3cq3dq3e q3bq3cq3d*q3e .
Resources	Elapsed Time	0:02:51.89

**Between-Subjects Factors**
		Value Label	N
Q3B ATTENTION TO WHAT YOU SAY	1	Poor	234
	2	Fair	707
	3	Good	2670
	4	VeryGood	6350
	5	Excellent	10920
Q3C THOROUGHNESS OF TREATMENT RECEIVED	1	Poor	316
	2	Fair	831
	3	Good	2705
	4	VeryGood	5895
	5	Excellent	11134
Q3D EXPLANATIONS MED PROCEDURES & TESTS	1	Poor	366
	2	Fair	814
	3	Good	2879
	4	VeryGood	5962
	5	Excellent	10860
Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS	1	Poor	433
	2	Fair	950
	3	Good	2828
	4	VeryGood	5798
	5	Excellent	10872

**Descriptive Statistics**
Dependent Variable: Q3J OVERALL QUALITY OF CARE & SERVICE RECEIVED
Q3B ATTENTION TO WHAT YOU SAY	Q3C THOROUGHNESS OF TREATMENT RECEIVED	Q3D EXPLANATIONS MED PROCEDURES & TESTS	Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS	Mean	Std. Deviation	N
1 Poor	1 Poor	1 Poor	1 Poor	1.23	.457	73
			2 Fair	1.40	.548	5
			3 Good	1.33	.577	3
			Total	1.25	.462	81
		2 Fair	1 Poor	1.22	.518	23
			2 Fair	1.22	.441	9
			Total	1.22	.491	32
		3 Good	1 Poor	1.22	.441	9
			2 Fair	2.00	.535	8
			3 Good	4.00	.	1
			Total	1.72	.826	18
		5 Excellent	3 Good	3.00	.	1
		5 Excellent	Total	3.00	.	1
		Total	1 Poor	1.23	.465	105
			2 Fair	1.55	.596	22
			3 Good	2.20	1.304	5
			Total	1.32	.570	132
	2 Fair	1 Poor	1 Poor	1.34	.553	29
			2 Fair	2.00	.000	2
			4 VeryGood	1.00	.	1
			Total	1.38	.554	32
		2 Fair	1 Poor	1.82	.405	11
			2 Fair	2.14	.378	7
			Total	1.94	.416	18
		3 Good	1 Poor	1.71	.488	7
			2 Fair	1.50	.577	4
			3 Good	3.00	.	1
			4 VeryGood	3.00	.	1
			Total	1.85	.689	13
		4 VeryGood	1 Poor	1.00	.	1
			5 Excellent	1.00	.	1
			Total	1.00	.000	2
		Total	1 Poor	1.50	.546	48
			2 Fair	1.92	.494	13
			3 Good	3.00	.	1
			4 VeryGood	2.00	1.414	2
			5 Excellent	1.00	.	1
			Total	1.62	.604	65
	3 Good	1 Poor	1 Poor	2.33	.577	3
			2 Fair	3.00	.	1
			Total	2.50	.577	4
		2 Fair	2 Fair	2.25	.957	4
		2 Fair	Total	2.25	.957	4
		3 Good	1 Poor	1.50	.707	2
			2 Fair	2.50	.707	2
			3 Good	2.50	.548	6
			4 VeryGood	2.00	.	1
			Total	2.27	.647	11
		4 VeryGood	2 Fair	3.00	.	1
			4 VeryGood	2.00	.	1
			Total	2.50	.707	2
		Total	1 Poor	2.00	.707	5
			2 Fair	2.50	.756	8
			3 Good	2.50	.548	6
			4 VeryGood	2.00	.000	2
			Total	2.33	.658	21
	4 VeryGood	3 Good	1 Poor	1.00	.	1
			3 Good	2.50	.707	2
			Total	2.00	1.000	3
		4 VeryGood	3 Good	2.00	.	1
			4 VeryGood	4.00	.000	2
			Total	3.33	1.155	3
		Total	1 Poor	1.00	.	1
			3 Good	2.33	.577	3
4 VeryGood			4.00	.000	2
Total			2.67	1.211	6
5 Excellent	1 Poor	1 Poor	3.00	.	1
		4 VeryGood	4.00	.000	2
		Total	3.67	.577	3
	2 Fair	1 Poor	4.00	.000	2
	2 Fair	Total	4.00	.000	2
	5 Excellent	4 VeryGood	2.00	.	1
		5 Excellent	5.00	.000	4
		Total	4.40	1.342	5
	Total	1 Poor	3.67	.577	3
		4 VeryGood	3.33	1.155	3
		5 Excellent	5.00	.000	4
		Total	4.10	.994	10
Total	1 Poor	1 Poor	1.31	.541	106
		2 Fair	1.75	.707	8
		3 Good	1.33	.577	3
		4 VeryGood	3.00	1.732	3
		Total	1.38	.651	120
	2 Fair	1 Poor	1.56	.809	36
		2 Fair	1.75	.716	20
		Total	1.63	.776	56
	3 Good	1 Poor	1.42	.507	19
		2 Fair	1.93	.616	14
		3 Good	2.70	.675	10
		4 VeryGood	2.50	.707	2
		Total	1.91	.763	45
	4 VeryGood	1 Poor	1.00	.	1
		2 Fair	3.00	.	1
		3 Good	2.00	.	1
		4 VeryGood	3.33	1.155	3
		5 Excellent	1.00	.	1
		Total	2.43	1.272	7
	5 Excellent	3 Good	3.00	.	1
		4 VeryGood	2.00	.	1
		5 Excellent	5.00	.000	4
		Total	4.17	1.329	6
	Total	1 Poor	1.38	.611	162
		2 Fair	1.84	.688	43
		3 Good	2.40	.828	15
		4 VeryGood	2.89	1.167	9
		5 Excellent	4.20	1.789	5
		Total	1.65	.883	234
2 Fair	1 Poor	1 Poor	1 Poor	1.21	.409	53
			2 Fair	1.65	.573	23
			3 Good	1.00	.	1
			Total	1.34	.503	77
		2 Fair	1 Poor	1.41	.507	17
			2 Fair	1.73	.647	11
			3 Good	1.00	.	1
			Total	1.52	.574	29
		3 Good	1 Poor	1.67	.577	3
			2 Fair	2.00	.	1
			Total	1.75	.500	4
		4 VeryGood	1 Poor	2.00	.000	2
		4 VeryGood	Total	2.00	.000	2
		5 Excellent	5 Excellent	4.00	.000	2
		5 Excellent	Total	4.00	.000	2
		Total	1 Poor	1.29	.458	75
			2 Fair	1.69	.583	35
			3 Good	1.00	.000	2
			5 Excellent	4.00	.000	2
			Total	1.46	.626	114
	2 Fair	1 Poor	1 Poor	1.58	.561	33
			2 Fair	1.91	.668	23
			3 Good	2.33	.577	3
			Total	1.75	.632	59
		2 Fair	1 Poor	2.02	.849	44
			2 Fair	2.08	.446	147
			3 Good	1.92	.494	13
			Total	2.06	.558	204
		3 Good	1 Poor	2.11	.601	9
			2 Fair	2.17	.537	42
			3 Good	2.31	.679	26
			4 VeryGood	3.50	1.000	4
			Total	2.27	.671	81
		4 VeryGood	1 Poor	2.00	.000	2
			2 Fair	2.60	1.342	5
			3 Good	3.00	.	1
			4 VeryGood	4.00	.	1
			Total	2.67	1.118	9
		5 Excellent	2 Fair	3.50	.707	2
		5 Excellent	Total	3.50	.707	2
		Total	1 Poor	1.86	.746	88
			2 Fair	2.11	.544	219
			3 Good	2.21	.638	43
			4 VeryGood	3.60	.894	5
			Total	2.08	.650	355
	3 Good	1 Poor	1 Poor	3.00	.	1
			2 Fair	2.14	.690	7
			Total	2.25	.707	8
		2 Fair	1 Poor	2.33	.577	3
			2 Fair	2.29	.659	28
			3 Good	2.60	.516	10
			4 VeryGood	3.00	.000	2
			Total	2.40	.623	43
		3 Good	1 Poor	2.67	.577	3
			2 Fair	2.61	.645	36
			3 Good	2.96	.651	48
			4 VeryGood	2.50	.548	6
			5 Excellent	3.33	.577	3
			Total	2.80	.659	96
		4 VeryGood	1 Poor	2.00	.	1
			2 Fair	2.56	.527	9
			3 Good	3.10	.316	10
			4 VeryGood	3.67	.816	6
			5 Excellent	4.00	.000	2
Total			3.07	.716	28
5 Excellent		3 Good	3.00	.	1
5 Excellent		Total	3.00	.	1
Total		1 Poor	2.50	.535	8
		2 Fair	2.45	.654	80
		3 Good	2.93	.602	69
		4 VeryGood	3.07	.829	14
		5 Excellent	3.60	.548	5
		Total	2.72	.698	176
4 VeryGood	2 Fair	1 Poor	3.00	.000	2
		2 Fair	2.33	.577	3
		Total	2.60	.548	5
	3 Good	1 Poor	2.00	.000	2
		2 Fair	3.67	1.155	3
		3 Good	3.33	.866	9
		Total	3.21	.975	14
	4 VeryGood	2 Fair	3.33	.516	6
		3 Good	3.00	.000	3
		4 VeryGood	3.14	.864	14
		5 Excellent	5.00	.	1
		Total	3.25	.794	24
	5 Excellent	4 VeryGood	4.00	.	1
	5 Excellent	Total	4.00	.	1
	Total	1 Poor	2.50	.577	4
		2 Fair	3.17	.835	12
		3 Good	3.25	.754	12
		4 VeryGood	3.20	.862	15
		5 Excellent	5.00	.	1
		Total	3.18	.843	44
5 Excellent	4 VeryGood	4 VeryGood	4.00	.	1
		5 Excellent	2.00	.	1
		Total	3.00	1.414	2
	5 Excellent	2 Fair	5.00	.000	2
		5 Excellent	4.43	.756	14
		Total	4.50	.730	16
	Total	2 Fair	5.00	.000	2
		4 VeryGood	4.00	.	1
		5 Excellent	4.27	.961	15
		Total	4.33	.907	18
Total	1 Poor	1 Poor	1.37	.531	87
		2 Fair	1.83	.643	53
		3 Good	2.00	.816	4
		Total	1.56	.623	144
	2 Fair	1 Poor	1.91	.818	66
		2 Fair	2.10	.507	189
		3 Good	2.17	.637	24
		4 VeryGood	3.00	.000	2
		Total	2.06	.612	281
	3 Good	1 Poor	2.12	.600	17
		2 Fair	2.41	.684	82
		3 Good	2.80	.761	83
		4 VeryGood	2.90	.876	10
		5 Excellent	3.33	.577	3
		Total	2.59	.757	195
	4 VeryGood	1 Poor	2.00	.000	5
		2 Fair	2.80	.834	20
		3 Good	3.07	.267	14
		4 VeryGood	3.36	.848	22
		5 Excellent	3.75	1.258	4
		Total	3.05	.837	65
	5 Excellent	2 Fair	4.25	.957	4
		3 Good	3.00	.	1
		4 VeryGood	4.00	.	1
		5 Excellent	4.38	.719	16
		Total	4.27	.767	22
	Total	1 Poor	1.66	.716	175
		2 Fair	2.20	.681	348
		3 Good	2.68	.755	126
		4 VeryGood	3.23	.843	35
		5 Excellent	4.13	.869	23
		Total	2.26	.892	707
3 Good	1 Poor	1 Poor	1 Poor	1.25	.463	8
			2 Fair	1.00	.000	3
			3 Good	1.00	.	1
			Total	1.17	.389	12
		2 Fair	1 Poor	1.67	.577	3
			2 Fair	2.00	1.225	5
			3 Good	2.00	.000	2
			Total	1.90	.876	10
		3 Good	2 Fair	2.00	.	1
			3 Good	2.00	1.155	4
			Total	2.00	1.000	5
		4 VeryGood	1 Poor	2.00	.	1
			3 Good	2.00	.	1
			4 VeryGood	2.00	.	1
			Total	2.00	.000	3
		Total	1 Poor	1.42	.515	12
			2 Fair	1.67	1.000	9
			3 Good	1.88	.835	8
			4 VeryGood	2.00	.	1
			Total	1.63	.765	30
	2 Fair	1 Poor	1 Poor	1.70	.675	10
			2 Fair	1.87	.641	8
			3 Good	1.67	.577	3
			Total	1.76	.625	21
		2 Fair	1 Poor	1.88	.697	17
			2 Fair	2.24	.563	78
			3 Good	2.59	.609	34
			4 VeryGood	3.50	.707	2
			Total	2.31	.643	131
		3 Good	1 Poor	1.80	.447	5
			2 Fair	2.50	.587	46
			3 Good	2.62	.547	68
			4 VeryGood	2.75	.886	8
			5 Excellent	3.00	.	1
			Total	2.55	.599	128
		4 VeryGood	2 Fair	2.75	.500	4
			3 Good	3.17	.408	6
			4 VeryGood	2.83	.753	6
			5 Excellent	2.67	1.155	3
			Total	2.89	.658	19
		5 Excellent	2 Fair	2.33	.577	3
			3 Good	4.00	.	1
			Total	2.75	.957	4
		Total	1 Poor	1.81	.644	32
			2 Fair	2.32	.592	139
			3 Good	2.63	.602	112
			4 VeryGood	2.88	.806	16
			5 Excellent	2.75	.957	4
			Total	2.42	.670	303
	3 Good	1 Poor	1 Poor	1.56	.882	9
			2 Fair	2.14	.378	7
			3 Good	2.00	.	1
			4 VeryGood	3.00	.	1
			Total	1.89	.758	18
		2 Fair	1 Poor	2.33	.516	6
			2 Fair	2.58	.593	77
			3 Good	2.92	.568	65
			4 VeryGood	3.20	.632	10
			Total	2.75	.615	158
		3 Good	1 Poor	2.00	.	1
			2 Fair	2.87	.490	126
			3 Good	3.07	.434	1020
			4 VeryGood	3.37	.559	105
			5 Excellent	3.60	.548	5
Total			3.08	.466	1257
4 VeryGood		1 Poor	3.00	.000	2
		2 Fair	3.00	.471	10
		3 Good	3.35	.578	115
		4 VeryGood	3.47	.592	102
		5 Excellent	4.00	.000	4
		Total	3.39	.586	233
5 Excellent		3 Good	3.50	.577	4
		4 VeryGood	3.89	.928	9
		5 Excellent	3.88	.354	8
		Total	3.81	.680	21
Total		1 Poor	2.00	.840	18
		2 Fair	2.75	.552	220
		3 Good	3.09	.468	1205
		4 VeryGood	3.43	.601	227
		5 Excellent	3.82	.393	17
		Total	3.09	.549	1687
4 VeryGood	1 Poor	1 Poor	2.00	.	1
		3 Good	3.20	1.095	5
		4 VeryGood	4.00	.	1
		Total	3.14	1.069	7
	2 Fair	2 Fair	3.38	.744	8
		3 Good	3.70	.823	10
		4 VeryGood	3.50	.577	4
		Total	3.55	.739	22
	3 Good	1 Poor	2.00	.	1
		2 Fair	3.14	.535	14
		3 Good	3.38	.574	110
		4 VeryGood	3.63	.655	43
		5 Excellent	3.50	.577	4
		Total	3.42	.611	172
	4 VeryGood	1 Poor	3.00	.	1
		2 Fair	3.23	.439	13
		3 Good	3.57	.624	86
		4 VeryGood	3.86	.522	172
		5 Excellent	4.00	.577	19
		Total	3.75	.582	291
	5 Excellent	2 Fair	4.20	.837	5
		3 Good	3.57	.756	14
		4 VeryGood	4.00	.690	22
		5 Excellent	4.00	.603	23
		Total	3.92	.697	64
	Total	1 Poor	2.33	.577	3
		2 Fair	3.35	.662	40
		3 Good	3.48	.634	225
		4 VeryGood	3.83	.571	242
		5 Excellent	3.96	.595	46
		Total	3.65	.644	556
5 Excellent	1 Poor	2 Fair	3.00	.	1
	1 Poor	Total	3.00	.	1
	2 Fair	2 Fair	3.00	.	1
	2 Fair	Total	3.00	.	1
	3 Good	3 Good	3.40	.548	5
		4 VeryGood	4.67	.577	3
		5 Excellent	5.00	.	1
		Total	4.00	.866	9
	4 VeryGood	2 Fair	3.00	.000	3
		3 Good	4.00	.000	2
		4 VeryGood	4.45	.510	20
		5 Excellent	4.67	.816	6
		Total	4.32	.702	31
	5 Excellent	3 Good	4.00	.816	4
		4 VeryGood	4.70	.483	10
		5 Excellent	4.71	.460	38
		Total	4.65	.520	52
	Total	2 Fair	3.00	.000	5
		3 Good	3.73	.647	11
		4 VeryGood	4.55	.506	33
		5 Excellent	4.71	.506	45
		Total	4.45	.682	94
Total	1 Poor	1 Poor	1.54	.693	28
		2 Fair	1.89	.658	19
		3 Good	2.40	1.174	10
		4 VeryGood	3.50	.707	2
		Total	1.86	.880	59
	2 Fair	1 Poor	1.96	.662	26
		2 Fair	2.45	.663	169
		3 Good	2.87	.676	111
		4 VeryGood	3.31	.602	16
		Total	2.60	.731	322
	3 Good	1 Poor	1.86	.378	7
		2 Fair	2.80	.550	187
		3 Good	3.07	.484	1207
		4 VeryGood	3.43	.651	159
		5 Excellent	3.64	.674	11
		Total	3.07	.542	1571
	4 VeryGood	1 Poor	2.75	.500	4
		2 Fair	3.07	.450	30
		3 Good	3.43	.609	210
		4 VeryGood	3.74	.627	301
		5 Excellent	4.00	.803	32
		Total	3.60	.659	577
	5 Excellent	2 Fair	3.50	1.195	8
		3 Good	3.65	.714	23
		4 VeryGood	4.15	.760	41
		5 Excellent	4.38	.621	69
		Total	4.14	.771	141
	Total	1 Poor	1.82	.705	65
		2 Fair	2.65	.673	413
		3 Good	3.11	.553	1561
		4 VeryGood	3.66	.675	519
		5 Excellent	4.20	.721	112
		Total	3.16	.742	2670
4 VeryGood	1 Poor	1 Poor	1 Poor	1.38	.518	8
			2 Fair	1.56	.527	9
			3 Good	2.00	.	1
			Total	1.50	.514	18
		2 Fair	1 Poor	1.67	.577	3
			2 Fair	2.00	.	1
			4 VeryGood	2.00	.	1
			Total	1.80	.447	5
		3 Good	1 Poor	2.00	.000	2
			3 Good	1.33	.577	3
			Total	1.60	.548	5
		4 VeryGood	4 VeryGood	1.50	1.000	4
		4 VeryGood	Total	1.50	1.000	4
		Total	1 Poor	1.54	.519	13
			2 Fair	1.60	.516	10
			3 Good	1.50	.577	4
			4 VeryGood	1.60	.894	5
			Total	1.56	.564	32
	2 Fair	1 Poor	1 Poor	1.00	.	1
			2 Fair	1.00	.	1
			3 Good	2.00	.	1
			4 VeryGood	1.00	.	1
			Total	1.25	.500	4
		2 Fair	1 Poor	2.17	.983	6
			2 Fair	1.86	.378	7
			3 Good	2.43	.646	14
			4 VeryGood	3.00	1.000	3
			Total	2.30	.750	30
		3 Good	1 Poor	2.00	.	1
			2 Fair	2.23	.725	13
			3 Good	2.68	.477	22
			4 VeryGood	2.75	.957	4
			Total	2.52	.640	40
		4 VeryGood	2 Fair	3.33	.577	3
			3 Good	3.00	.707	5
			4 VeryGood	3.43	.535	7
			Total	3.27	.594	15
		5 Excellent	3 Good	3.00	.	1
			5 Excellent	4.33	1.155	3
			Total	4.00	1.155	4
		Total	1 Poor	2.00	.926	8
			2 Fair	2.21	.779	24
			3 Good	2.63	.578	43
			4 VeryGood	3.00	.926	15
			5 Excellent	4.33	1.155	3
			Total	2.58	.851	93
	3 Good	1 Poor	2 Fair	3.00	.000	2
			3 Good	2.60	1.517	5
			4 VeryGood	3.00	.000	2
			Total	2.78	1.093	9
		2 Fair	1 Poor	2.00	.	1
			2 Fair	2.67	.840	18
			3 Good	3.12	.448	24
			4 VeryGood	3.33	.816	6
			5 Excellent	4.00	.	1
			Total	2.98	.714	50
		3 Good	2 Fair	2.97	.474	32
			3 Good	3.24	.562	230
			4 VeryGood	3.54	.583	112
			5 Excellent	4.00	.000	5
			Total	3.32	.587	379
		4 VeryGood	2 Fair	2.57	1.134	7
			3 Good	3.64	.698	95
			4 VeryGood	3.78	.590	127
5 Excellent			4.21	.579	14
Total			3.72	.691	243
5 Excellent		3 Good	3.50	1.049	6
		4 VeryGood	3.83	.577	12
		5 Excellent	4.38	.744	8
		Total	3.92	.796	26
Total		1 Poor	2.00	.	1
		2 Fair	2.83	.699	59
		3 Good	3.34	.651	360
		4 VeryGood	3.66	.603	259
		5 Excellent	4.21	.568	28
		Total	3.45	.695	707
4 VeryGood	1 Poor	1 Poor	4.00	.	1
		2 Fair	3.00	.000	2
		3 Good	4.00	.	1
		4 VeryGood	4.00	.	1
		Total	3.60	.548	5
	2 Fair	1 Poor	2.00	.	1
		2 Fair	3.00	.000	5
		3 Good	3.24	.752	17
		4 VeryGood	3.87	.640	15
		5 Excellent	3.00	.	1
		Total	3.41	.751	39
	3 Good	1 Poor	3.00	.	1
		2 Fair	3.78	.972	9
		3 Good	3.67	.577	216
		4 VeryGood	3.93	.438	189
		5 Excellent	4.47	.640	15
		Total	3.81	.561	430
	4 VeryGood	2 Fair	3.70	.823	10
		3 Good	3.82	.530	238
		4 VeryGood	4.06	.404	2694
		5 Excellent	4.40	.523	305
		Total	4.08	.445	3247
	5 Excellent	2 Fair	4.00	.000	2
		3 Good	4.07	.583	30
		4 VeryGood	4.25	.491	253
		5 Excellent	4.55	.521	262
		Total	4.38	.536	547
	Total	1 Poor	3.00	1.000	3
		2 Fair	3.57	.790	28
		3 Good	3.75	.578	502
		4 VeryGood	4.07	.419	3152
		5 Excellent	4.46	.532	583
		Total	4.08	.497	4268
5 Excellent	2 Fair	3 Good	4.00	.	1
		4 VeryGood	5.00	.	1
		Total	4.50	.707	2
	3 Good	3 Good	3.73	.786	11
		4 VeryGood	4.28	.649	29
		5 Excellent	4.33	1.211	6
		Total	4.15	.788	46
	4 VeryGood	2 Fair	3.00	.	1
		3 Good	4.12	.711	26
		4 VeryGood	4.40	.558	284
		5 Excellent	4.74	.440	169
		Total	4.50	.563	480
	5 Excellent	3 Good	4.00	1.155	10
		4 VeryGood	4.51	.533	240
		5 Excellent	4.78	.429	472
		Total	4.68	.503	722
	Total	2 Fair	3.00	.	1
		3 Good	4.00	.825	48
		4 VeryGood	4.44	.556	554
		5 Excellent	4.77	.445	647
		Total	4.59	.553	1250
Total	1 Poor	1 Poor	1.60	.966	10
		2 Fair	1.93	.829	14
		3 Good	2.63	1.302	8
		4 VeryGood	2.75	1.258	4
		Total	2.08	1.079	36
	2 Fair	1 Poor	2.00	.775	11
		2 Fair	2.52	.769	31
		3 Good	3.00	.688	56
		4 VeryGood	3.62	.852	26
		5 Excellent	3.50	.707	2
		Total	2.93	.878	126
	3 Good	1 Poor	2.25	.500	4
		2 Fair	2.93	.797	54
		3 Good	3.41	.649	482
		4 VeryGood	3.82	.574	334
		5 Excellent	4.35	.745	26
		Total	3.55	.698	900
	4 VeryGood	2 Fair	3.24	.995	21
		3 Good	3.79	.610	364
		4 VeryGood	4.08	.456	3116
		5 Excellent	4.51	.524	488
		Total	4.10	.518	3989
	5 Excellent	2 Fair	4.00	.000	2
		3 Good	3.96	.806	47
		4 VeryGood	4.36	.536	505
		5 Excellent	4.69	.484	745
		Total	4.54	.554	1299
	Total	1 Poor	1.88	.833	25
		2 Fair	2.78	.914	122
		3 Good	3.55	.699	957
		4 VeryGood	4.09	.501	3985
		5 Excellent	4.61	.517	1261
		Total	4.08	.673	6350
5 Excellent	1 Poor	1 Poor	1 Poor	1.00	.	1
			3 Good	2.00	.	1
			Total	1.50	.707	2
		2 Fair	1 Poor	1.00	.000	2
		2 Fair	Total	1.00	.000	2
		4 VeryGood	2 Fair	1.00	.	1
			4 VeryGood	1.00	.	1
			Total	1.00	.000	2
		5 Excellent	2 Fair	2.00	.	1
			5 Excellent	1.00	.	1
			Total	1.50	.707	2
		Total	1 Poor	1.00	.000	3
			2 Fair	1.50	.707	2
			3 Good	2.00	.	1
			4 VeryGood	1.00	.	1
			5 Excellent	1.00	.	1
			Total	1.25	.463	8
	2 Fair	2 Fair	2 Fair	3.00	.	1
			3 Good	2.00	.000	3
			4 VeryGood	2.33	1.155	3
			5 Excellent	4.00	1.414	2
			Total	2.67	1.118	9
		3 Good	3 Good	3.50	2.121	2
			4 VeryGood	4.00	.	1
			Total	3.67	1.528	3
		4 VeryGood	5 Excellent	3.00	.	1
		4 VeryGood	Total	3.00	.	1
		5 Excellent	5 Excellent	5.00	.000	2
		5 Excellent	Total	5.00	.000	2
		Total	2 Fair	3.00	.	1
			3 Good	2.60	1.342	5
			4 VeryGood	2.75	1.258	4
			5 Excellent	4.20	1.095	5
			Total	3.20	1.320	15
	3 Good	1 Poor	2 Fair	4.00	.	1
			3 Good	3.00	.	1
			Total	3.50	.707	2
		2 Fair	2 Fair	3.00	1.000	3
			3 Good	3.67	1.155	3
			4 VeryGood	1.00	.	1
			5 Excellent	4.33	1.155	3
			Total	3.40	1.350	10
		3 Good	2 Fair	3.50	.707	2
			3 Good	3.26	.806	19
			4 VeryGood	3.58	.515	12
			5 Excellent	4.31	.855	13
			Total	3.65	.849	46
		4 VeryGood	3 Good	3.50	.535	8
			4 VeryGood	3.90	.718	20
			5 Excellent	3.90	.738	10
			Total	3.82	.692	38
		5 Excellent	3 Good	3.20	.447	5
			4 VeryGood	4.00	.000	5
			5 Excellent	4.13	.641	8
			Total	3.83	.618	18
		Total	2 Fair	3.33	.816	6
			3 Good	3.33	.717	36
			4 VeryGood	3.74	.760	38
			5 Excellent	4.15	.784	34
			Total	3.71	.817	114
	4 VeryGood	1 Poor	4 VeryGood	3.00	.	1
		1 Poor	Total	3.00	.	1
		2 Fair	2 Fair	3.00	.	1
			4 VeryGood	3.00	.	1
Total			3.00	.000	2
3 Good		3 Good	3.69	1.078	16
		4 VeryGood	3.82	.635	33
		5 Excellent	4.38	.744	8
		Total	3.86	.811	57
4 VeryGood		2 Fair	3.50	.707	2
		3 Good	3.88	.606	48
		4 VeryGood	4.25	.525	370
		5 Excellent	4.51	.567	199
		Total	4.30	.572	619
5 Excellent		1 Poor	3.00	.	1
		3 Good	4.30	.483	10
		4 VeryGood	4.43	.546	119
		5 Excellent	4.74	.471	212
		Total	4.61	.528	342
Total		1 Poor	3.00	.	1
		2 Fair	3.33	.577	3
		3 Good	3.89	.732	74
		4 VeryGood	4.26	.558	524
		5 Excellent	4.62	.537	419
		Total	4.38	.609	1021
5 Excellent	1 Poor	4 VeryGood	3.00	.	1
		5 Excellent	5.00	.	1
		Total	4.00	1.414	2
	2 Fair	2 Fair	3.00	.000	2
		4 VeryGood	5.00	.000	2
		5 Excellent	5.00	.000	2
		Total	4.33	1.033	6
	3 Good	2 Fair	4.00	.	1
		3 Good	4.08	.996	12
		4 VeryGood	4.33	.480	27
		5 Excellent	4.68	.477	22
		Total	4.40	.639	62
	4 VeryGood	2 Fair	5.00	.000	2
		3 Good	4.25	.452	12
		4 VeryGood	4.58	.537	279
		5 Excellent	4.81	.392	371
		Total	4.70	.477	664
	5 Excellent	1 Poor	3.00	.000	2
		2 Fair	3.71	.951	7
		3 Good	4.28	.751	29
		4 VeryGood	4.75	.471	374
		5 Excellent	4.96	.204	8616
		Total	4.95	.238	9028
	Total	1 Poor	3.00	.000	2
		2 Fair	3.83	.937	12
		3 Good	4.23	.750	53
		4 VeryGood	4.66	.513	683
		5 Excellent	4.96	.218	9012
		Total	4.93	.278	9762
Total	1 Poor	1 Poor	1.00	.	1
		2 Fair	4.00	.	1
		3 Good	2.50	.707	2
		4 VeryGood	3.00	.000	2
		5 Excellent	5.00	.	1
		Total	3.00	1.291	7
	2 Fair	1 Poor	1.00	.000	2
		2 Fair	3.00	.577	7
		3 Good	2.83	1.169	6
		4 VeryGood	3.00	1.633	7
		5 Excellent	4.43	.976	7
		Total	3.17	1.365	29
	3 Good	2 Fair	3.67	.577	3
		3 Good	3.61	1.017	49
		4 VeryGood	3.97	.623	73
		5 Excellent	4.51	.668	43
		Total	4.00	.833	168
	4 VeryGood	2 Fair	3.60	1.673	5
		3 Good	3.90	.602	68
		4 VeryGood	4.37	.579	670
		5 Excellent	4.69	.503	581
		Total	4.48	.594	1324
	5 Excellent	1 Poor	3.00	.000	3
		2 Fair	3.50	1.069	8
		3 Good	4.16	.745	44
		4 VeryGood	4.66	.510	498
		5 Excellent	4.96	.223	8839
		Total	4.94	.272	9392
	Total	1 Poor	2.00	1.095	6
		2 Fair	3.42	1.018	24
		3 Good	3.83	.852	169
		4 VeryGood	4.45	.607	1250
		5 Excellent	4.94	.264	9471
		Total	4.86	.407	10920
Total	1 Poor	1 Poor	1 Poor	1.23	.439	143
			2 Fair	1.55	.552	40
			3 Good	1.43	.535	7
			Total	1.31	.484	190
		2 Fair	1 Poor	1.33	.519	48
			2 Fair	1.62	.752	26
			3 Good	1.67	.577	3
			4 VeryGood	2.00	.	1
			Total	1.45	.617	78
		3 Good	1 Poor	1.43	.514	14
			2 Fair	2.00	.471	10
			3 Good	2.00	1.195	8
			Total	1.75	.762	32
		4 VeryGood	1 Poor	2.00	.000	3
			2 Fair	1.00	.	1
			3 Good	2.00	.	1
			4 VeryGood	1.50	.837	6
			Total	1.64	.674	11
		5 Excellent	2 Fair	2.00	.	1
			3 Good	3.00	.	1
			5 Excellent	3.00	1.732	3
			Total	2.80	1.304	5
		Total	1 Poor	1.28	.471	208
			2 Fair	1.63	.626	78
			3 Good	1.80	.894	20
			4 VeryGood	1.57	.787	7
			5 Excellent	3.00	1.732	3
			Total	1.42	.615	316
	2 Fair	1 Poor	1 Poor	1.49	.580	73
			2 Fair	1.88	.640	34
			3 Good	2.00	.577	7
			4 VeryGood	1.00	.000	2
			Total	1.63	.626	116
		2 Fair	1 Poor	1.97	.772	78
			2 Fair	2.13	.491	240
			3 Good	2.39	.633	64
			4 VeryGood	2.88	.991	8
			5 Excellent	4.00	1.414	2
			Total	2.17	.629	392
		3 Good	1 Poor	1.91	.526	22
			2 Fair	2.30	.619	105
			3 Good	2.58	.617	119
			4 VeryGood	3.00	.907	18
			5 Excellent	3.00	.	1
			Total	2.44	.678	265
		4 VeryGood	1 Poor	1.67	.577	3
			2 Fair	2.83	.937	12
			3 Good	3.08	.515	12
			4 VeryGood	3.21	.699	14
			5 Excellent	2.40	1.140	5
			Total	2.89	.849	46
		5 Excellent	2 Fair	2.80	.837	5
			3 Good	3.50	.707	2
			5 Excellent	4.60	.894	5
			Total	3.67	1.155	12
		Total	1 Poor	1.76	.701	176
			2 Fair	2.18	.586	396
			3 Good	2.54	.646	204
			4 VeryGood	2.95	.936	42
			5 Excellent	3.54	1.391	13
			Total	2.24	.751	831
	3 Good	1 Poor	1 Poor	1.85	.899	13
			2 Fair	2.39	.698	18
			3 Good	2.57	1.272	7
4 VeryGood			3.00	.000	3
Total			2.29	.901	41
2 Fair		1 Poor	2.30	.483	10
		2 Fair	2.53	.673	130
		3 Good	2.96	.579	102
		4 VeryGood	3.11	.809	19
		5 Excellent	4.25	.957	4
		Total	2.75	.710	265
3 Good		1 Poor	2.17	.753	6
		2 Fair	2.84	.534	198
		3 Good	3.10	.482	1323
		4 VeryGood	3.44	.598	236
		5 Excellent	4.00	.748	26
		Total	3.12	.544	1789
4 VeryGood		1 Poor	2.67	.577	3
		2 Fair	2.74	.712	27
		3 Good	3.46	.639	228
		4 VeryGood	3.66	.632	256
		5 Excellent	4.07	.583	30
		Total	3.55	.680	544
5 Excellent		3 Good	3.38	.719	16
		4 VeryGood	3.88	.653	26
		5 Excellent	4.12	.612	24
		Total	3.85	.707	66
Total		1 Poor	2.13	.751	32
		2 Fair	2.71	.626	373
		3 Good	3.14	.537	1676
		4 VeryGood	3.55	.641	540
		5 Excellent	4.07	.655	84
		Total	3.18	.657	2705
4 VeryGood	1 Poor	1 Poor	3.00	1.414	2
		2 Fair	3.00	.000	2
		3 Good	3.33	1.033	6
		4 VeryGood	3.67	.577	3
		Total	3.31	.855	13
	2 Fair	1 Poor	2.67	.577	3
		2 Fair	3.06	.659	17
		3 Good	3.41	.797	27
		4 VeryGood	3.75	.639	20
		5 Excellent	3.00	.	1
		Total	3.38	.754	68
	3 Good	1 Poor	2.00	.707	5
		2 Fair	3.42	.809	26
		3 Good	3.57	.632	353
		4 VeryGood	3.87	.516	265
		5 Excellent	4.30	.724	27
		Total	3.70	.647	676
	4 VeryGood	1 Poor	3.00	.	1
		2 Fair	3.42	.620	31
		3 Good	3.76	.581	376
		4 VeryGood	4.07	.440	3252
		5 Excellent	4.43	.550	524
		Total	4.08	.499	4184
	5 Excellent	1 Poor	3.00	.	1
		2 Fair	4.14	.690	7
		3 Good	3.98	.658	54
		4 VeryGood	4.29	.530	395
		5 Excellent	4.60	.529	497
		Total	4.43	.572	954
	Total	1 Poor	2.50	.798	12
		2 Fair	3.40	.732	83
		3 Good	3.68	.633	816
		4 VeryGood	4.08	.465	3935
		5 Excellent	4.51	.554	1049
		Total	4.09	.574	5895
5 Excellent	1 Poor	1 Poor	3.00	.	1
		2 Fair	3.00	.	1
		4 VeryGood	3.67	.577	3
		5 Excellent	5.00	.	1
		Total	3.67	.816	6
	2 Fair	1 Poor	4.00	.000	2
		2 Fair	3.00	.000	3
		3 Good	4.00	.	1
		4 VeryGood	5.00	.000	3
		5 Excellent	5.00	.000	2
		Total	4.18	.874	11
	3 Good	2 Fair	4.00	.	1
		3 Good	3.82	.863	28
		4 VeryGood	4.32	.571	59
		5 Excellent	4.62	.677	29
		Total	4.27	.727	117
	4 VeryGood	2 Fair	3.67	1.033	6
		3 Good	4.15	.622	40
		4 VeryGood	4.48	.552	584
		5 Excellent	4.78	.430	547
		Total	4.61	.537	1177
	5 Excellent	1 Poor	3.00	.000	2
		2 Fair	4.00	1.000	9
		3 Good	4.19	.852	43
		4 VeryGood	4.65	.519	625
		5 Excellent	4.95	.229	9144
		Total	4.93	.282	9823
	Total	1 Poor	3.40	.548	5
		2 Fair	3.70	.923	20
		3 Good	4.08	.784	112
		4 VeryGood	4.56	.547	1274
		5 Excellent	4.94	.251	9723
		Total	4.89	.349	11134
Total	1 Poor	1 Poor	1.37	.582	232
		2 Fair	1.87	.703	95
		3 Good	2.30	1.103	27
		4 VeryGood	3.00	1.095	11
		5 Excellent	5.00	.	1
		Total	1.63	.800	366
	2 Fair	1 Poor	1.82	.795	141
		2 Fair	2.27	.647	416
		3 Good	2.82	.731	197
		4 VeryGood	3.41	.920	51
		5 Excellent	4.22	.972	9
		Total	2.42	.851	814
	3 Good	1 Poor	1.81	.613	47
		2 Fair	2.70	.678	340
		3 Good	3.16	.596	1831
		4 VeryGood	3.71	.649	578
		5 Excellent	4.30	.761	83
		Total	3.23	.732	2879
	4 VeryGood	1 Poor	2.20	.632	10
		2 Fair	3.08	.839	77
		3 Good	3.67	.637	657
		4 VeryGood	4.10	.520	4112
		5 Excellent	4.58	.555	1106
		Total	4.12	.617	5962
	5 Excellent	1 Poor	3.00	.000	3
		2 Fair	3.68	1.041	22
		3 Good	3.96	.785	116
		4 VeryGood	4.49	.563	1046
		5 Excellent	4.93	.273	9673
		Total	4.88	.368	10860
	Total	1 Poor	1.60	.711	433
		2 Fair	2.48	.783	950
		3 Good	3.28	.696	2828
		4 VeryGood	4.12	.591	5798
		5 Excellent	4.89	.342	10872
		Total	4.28	.946	20881

**Tests of Between-Subjects Effects**
Dependent Variable: Q3J OVERALL QUALITY OF CARE & SERVICE RECEIVED
Source	Type III Sum of Squares	df	Mean Square	F	Sig.	Partial Eta Squared
Corrected Model	15189.583(a)	317	47.917	281.904	.000	.813
Intercept	2365.625	1	2365.625	13917.489	.000	.404
Q3B	10.906	4	2.727	16.041	.000	.003
Q3C	101.284	4	25.321	148.969	.000	.028
Q3D	9.996	4	2.499	14.703	.000	.003
Q3E	32.193	4	8.048	47.350	.000	.009
Q3B * Q3C	23.674	16	1.480	8.705	.000	.007
Q3B * Q3D	18.683	16	1.168	6.870	.000	.005
Q3C * Q3D	11.758	16	.735	4.324	.000	.003
Q3B * Q3C * Q3D	16.268	32	.508	2.991	.000	.005
Q3B * Q3E	12.243	16	.765	4.502	.000	.003
Q3C * Q3E	16.340	16	1.021	6.008	.000	.005
Q3B * Q3C * Q3E	23.448	36	.651	3.832	.000	.007
Q3D * Q3E	7.803	15	.520	3.061	.000	.002
Q3B * Q3D * Q3E	20.325	35	.581	3.416	.000	.006
Q3C * Q3D * Q3E	21.322	37	.576	3.390	.000	.006
Q3B * Q3C * Q3D * Q3E	16.186	41	.395	2.323	.000	.005
Error	3495.195	20563	.170
Total	401331.000	20881
Corrected Total	18684.778	20880
a R Squared = .813 (Adjusted R Squared = .810)