5006 335th Pl SE
Fall City, WA 98024
425-222-7468
OBJECTIVE:
To obtain a position in Technical Writing.
|
Writing |
Excellent writing skills. Brainbench
Certificate in Written English and Chicago Style. Familiar with Microsoft
Manual of Style. Experienced in Information
Mapping documentation style/process. Excellent understanding of
document design and graphics needs as regards different kinds of print
documents and Web formatting. |
|
Document Design |
Good familiarity with tools
and design criteria for creating many kinds of documents including
training and marketing materials. Experienced with electronic typesetting,
layout and graphics manipulation, for print and Web documents. |
|
Web Design |
Familiar with basic concepts
of Web site design. Experienced with creating Web marketing and
informational pages, including graphics and content.
Proficient with numerous Internet information sources, particularly
the popular search engines. Familiar
with HTML and many HTML development tools. |
|
Software/Hardware |
Proficient with word
processing, graphics manipulation, spreadsheets, desktop publishing and
help authoring software. Good familiarity with Win95/98 OS; entire
Microsoft Office Suite, MS Publisher and MS Project; MS Visio; Adobe
PageMaker and PhotoShop; RoboHELP HTML; most popular browsers and many
utilities and accessories. Good familiarity with basic PC troubleshooting.
|
|
Technical Support and Troubleshooting |
Great customer-service
attitude combined with high level of technical support. Excellent
documentation of problems and drill-down to necessary level for problem
resolution. Good interview skills for information gathering; highly
analytical approach to problem solving. |
|
Project Management |
Proficient with
multi-tasking; good understanding of project timeline and multiple
deadlines. Successfully produced many training documents coordinating with
new technology program roll-outs. Also have produced a folk music
recording and several special events, which required event planning,
volunteer staff management, budgeting, site selection and preparation,
advertising, vendor coordination, and on-site event management. |
|
Teaching |
Able to organize and present
information effectively. Good understanding of learning theory,
instruction process and classroom management. Experienced in designing and
presenting technology training sessions, including creating training
materials to support both classroom and self-training. |
|
Communication |
Excellent communication
skills; critical listening and reading ability; interview skills.
Excellent interpersonal skills. |
December
2000 to Present
Position:
Contract Technical Writer, on assignment to The Boeing Company
Duties:
Technical documentation of CATIA V5 product suite, a CAD/CAM software used at
Boeing. Writing Business Process documents for process change to common
electrical wiring design/manufacture process. Writing “desktop instructions”
which instruct the reader in use of go-forward software tools for performing the
new common electrical processes. Documenting gaps and workarounds when tool
capabilities do not meet required business process. Preparing documents to required specifications for
company-wide release. Meeting with engineering subject matter experts to gather
required information for documentation project.
Accomplishments:
Assisted the customer in realizing enterprise-wide approach and focus with
regard to business process documentation. Introduced Information Mapping format
to process documents. Produced quality documentation to meet the customer’s
deadlines. Developed configuration control and security solutions for
documentation.
June
1999 to December 2000
Position:
Staff Technology Trainer; Technical Communications Coordinator
Duties: Originally
hired to provide company-wide technology training support to staff and agents.
Acted as primary point of contact for technology troubleshooting, via
telephone and e-mail (Help-desk). Wrote and produced e-mail newsletter to
educate and inform company staff and managers of technology issues. Wrote
training materials, to accompany hands-on training and as stand-alone documents.
Additional technical writing as needed, for other departments within the
company.
Job duties changed when Help Desk staff was hired in
12/1999. Focus shifted to technical documentation for all departments within the
company, including training materials, procedural documents, reports and other
documents as requested. Wrote and distributed numerous training manuals which
enhance agent and staff use of company software programs. Released updates to
documentation as needed, via electronic newsletter. Formatted documentation for
Web placement or distribution on CD. Conducted technical training for agents and
staff, on-site and at remote locations. Assisted Help Desk with problem
resolution as needed (2nd tier).
Accomplishments:
Designed, wrote and updated numerous training materials, ranging from a manual
for a highly customized accounting and commissions tracking software package, to
technology training materials for real estate agents to learn corporate
Web-based applications, digital image processing or general computer skills.
Many documents were designed for the self-teaching learner. Documents for
instructor-led sessions included student materials, samples, and instructor
outlines. Contributed content for team-produced instructional materials for
agent technology certificate program. Have also written on-line help documents,
marketing documents and offices operations forms. Developed help desk call
logging process.
February
1995 to June 1999
Position:
Hired as Technical Coordinator; Promoted to Office Manager (1997)
Duties:
Hired as Technical Coordinator to train agents in software (Microsoft and
industry specific), maintain office LAN, troubleshoot software and hardware
problems, install and upgrade software and hardware.
As Office Manager, continued providing technology support
and training for agents, monitored computer-based Real Estate Training program,
managed agent web pages, coordinated multiple marketing programs, managed
general office functions (coordinating staff, processing hires, tracking
transactions).
Accomplishments:
As Technical Coordinator, improved network performance by implementing
systematized maintenance schedule, including software upgrades.
Increased agent technology understanding by developing, documenting and
teaching on-site computer training classes. Improved office computer
functionality by researching and recommending new software and hardware, and
creating technical documents for maintenance procedures, LAN operation, and
training. Improved agent marketing
program by creating direct mailing marketing program, including designing
improved marketing materials.
Promoted to Office Manager in 1997. Continued developing
and teaching a variety of beginner-level computer classes for real-estate
agents. Wrote numerous stand-alone
documents to assist agents in using software.
Wrote and maintained office procedures manuals. Designed and maintained
web pages (including graphics and content) for agents in the office.
December
1993 to November 1994
Position:
Administrative Assistant
Duties:
Training, client relations, scheduling, sales reports, creating and maintaining
job orders, special projects.
Accomplishments:
Improved productivity by creating standardized job order forms and procedures.
Improved response time by creating processes for producing and distributing
sales reports. Increased office
efficiency by researching and implementing software and hardware upgrades, and
training other employees on its use. The
position required considerable discretion, creativity, and the ability to work
efficiently to meet deadlines in a high-pressure environment.
2001
- Present, Bellevue Community College, WA
Currently enrolled in Programmer-Writer Certificate
Program. Completed courses include:
“Software Engineering for
Technical Writers” (15-hour course) Mar. 2002
"Overview of Computer
Programming for Technical Writers" (15-hour course) Aug. 2001
"Fundamentals of Technical
Writing" (15-hour course) Oct. 1999
2000,
New Horizons Learning Center
"Project 98" (14-hour course)
1984-1987,
University of Washington, Seattle, WA
Anthropology/Ethnomusicology Major (Double Degree
Program)
1983,
Shoreline Community College, Seattle, WA
Associate of Arts Degree
Available upon request
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