David Ferrier
- Experienced Programmer/Analyst,
Support Analyst,
Instructor
- Experience with IBM mainframe and PC platforms
- Technical Writer with B.A. in English
- Canadian citizen eligible for US NAFTA work permit
- 37 years experience in IT business application development, support, training, technical writing
- Coded, unit tested, and delivered Cobol programs at the rate of 100 lines/day, 10 times the base rate used for estimating
- Given IBM Marketing Excellence award for on-line system user support, sales support of project planning and control software
- Wrote user manuals considered by others to be "interesting reading"
EXPERIENCE
IBM Mainframe Programming/Analyst
16 years business application development experience. MVS, TSO/ISPF, JCL, Cobol, PL/1, IMS, CICS, SAS. Payroll/personnel, billing, inventory, CASE tools, GIS.
PC Programming
PC programmer/analyst, specializing in Visual Basic and Access. CDI College PC Programmer/Analyst diploma: 1200 hrs., 92% average. Windows (XP, 2000, NT, 98, 95, 3.1), MS-DOS, Visual Basic, Access, HTML, ASP VBScript, ADO, IIS, MS Office, MS Project, Excel, Lotus 1-2-3, Quattro Pro.
Technical Writing
5 years writing user and technical manuals, specifications, documentation, standards, and procedures. MS Word, WordPerfect, FrameMaker, Visio, MS Help Workshop.
Technical Support
11 years providing technical support to developers, operations personnel, and end users. Problem solving, technical advice, research projects
Course Development and Delivery
2 years teaching employee training courses and post-secondary educational institution courses in programming and technical writing. PL/1, IBM operating systems and JCL, MS Word.
Portfolio
PC Support, Technical Writing
Link to IT Toolbox Knowledge Base Windows XP FAQs
XP Home storage requirement tips
