OBJECTIVE

My objective is to obtain a challenging management position with ‘hands on’ floral arrangements either in store or custom in-home. I have a sincere desire to combine my professional business experience with the design of silk and fresh flower arrangements.

PROFESSIONAL EXPERIENCE

BLOSSOMS & BLOOMS/BAG & SAVE

Floral Designer August 2004 - Present

* Designed variety of fresh flower arrangements for in-store clientele.

* Designed FTD fresh flower arrangements for delivery

* Maintained potted plants and flowers

FLORALS BY DEB 1999 – Present

* Designed and sold silk flower arrangements. Arrangements customized to match décor.

WEST CORPORATION, Omaha, NE Sept 2004 – April 2005

Account Manager

* Managed 15 client accounts day to day maintenance and operations.

* Implemented new programs including a variety of functions.

* Managed all phases of project implementation, testing, execution, and file set up.

* Ensured quality problem resolution

* Assigned staff to support duties and workload.

Administration Manager June 1989--March 1992

* Managed 4 departments, which included security, mailroom, copy room, and clerical support.

* Assisted in monthly and yearly budget process.

* Maintained facilities. Developed 24-hour in-house maintenance department for all buildings. Analyzed cost of in-house maintenance vs. contracted maintenance companies, which resulted in a substantial yearly cost savings.

* Procured all materials, supplies, and services. Researched and obtained bids for the best quality of goods and services.

Production Supervisor June 1988-June 1989

* Maintained and excelled in operation/client goals. Achieved maximum results of staffing and call volume by monitoring queues and upcoming media hits, while adjusting staffing levels of customer service representatives on-line.

* Supervised up to 300 Telemarketing Representatives in daily operations. Administered disciplinary action notices for all representatives.

* Maintained all aspects of operations including line management and smooth shift operations.

FIRST DATA RESOURCES, Omaha, NE

Project Analyst April 1999 – June 2004

* Managed and implemented numerous projects for large bank clients. Implemented diverse projects that resulted in cost savings, new products for bank customers, streamlined bank operations, and additional information for bank analysis.

* Developed and/or followed detailed project plans, which encompassed all activities, needed to complete the project development, preparing test plans, testing, and implementation of the project.

* Fostered and maintained positive working relationships with both internal and external clients. Possessed the ability to adapt quickly to changing situations, and successfully coordinate multiple and diverse projects, which required an understanding of the client and internal management needs.

* Researched, verified and resolved client issues in a timely manner, followed up by verbal and written communication.

* Instrumental in creating new fraud and collections product in 2003. Resulted in new revenue internally, and client benefits/cost savings.

ITI/APAC CUSTOMER SERVICES, Omaha, NE

Account Manager February 1995 - March 1999

* Managed over 35 clients with multiple programs/accounts. Reduced programming cost for several clients by analyzing client needs, developing, and implementing more efficient program implementations.

* Managed all phases of project implementation, testing of application, execution, and maintenance of account. Resulted in solid demonstration of a proven capacity to manage large simultaneous projects.

* Managed a highly successful Fortune 500 client’s inbound and interactive program. Achieved seamless and successful implementation, as well as a highly satisfied client.

* Seasoned team player that excelled in successfully communicating client requirements between all internal departments. Created and enhanced positive relationships with clients and key internal departments to bring consistently outstanding results.

MEMBERWORKS, INCORPORATED, Omaha, NE

Client Support Supervisor March 1992--February 1995

* Coordinated new operation support program start up. Successful start-up included staffing, training, quality assurance, and client interface. Provided analysis of department efficiencies.

* Conducted ‘start up’ of a line management team to control and allocate incoming call volume to various line groups. Developed procedures, designed and analyzed internal reports on scheduled efficiency, cancellation rates, attrition, and other key departmental data.

* Managed operations floor including all phases of customer service operations. Interviewed and hired representatives for customer service department. Supervised individual team of representatives in daily operations including mentoring for call quality and sales.

* Conducted problem resolution for various Banks as Liaison Client Contact. Conducted in-depth research in order to resolve client issues, which resulted in successful client interface and results.