During the 5 years I worked for Cap Gemini Ernst & Young, an international company in IT services and management consultancy, I traveled to several countries like France, Belgium, Brazil and The Netherlands.
Here I joined projects as a consultant within Telecom companies. Our objective was to help our clients in developing and transforming their organizations at every step of the value chain.
My goal, in a general overview, was to:
- Design and implement tests for mesuring the efficiency of billing and customer care systems,
- Structure and qualify testing of commercial products,
- Advise the client in problem solving and planning,
- Analyze workload and deadline management,
- Educate people in the use of new products,
- Document work scenarios,
- Work as an expert with various Customer Care and Billing systems.