Excellence is never an accident. It is achieved in an organization or institution
            only as a result of an unrelenting and vigorous insistence on the highest
            standards of performance. It requires an unswerving expectancy of quality from
            the staff and volunteers.
        
            Excellence is contagious. It infects and affects everyone in the organization. It
            charts the direction of the program. It establishes the criteria for planning. It
            provides zest and vitality to the organization. Once achieved, excellence has a
            talent for permeating every aspect of the life of the organization.
        
            Excellence demands commitment and a tenacious dedication from the leadership
            of the organization. Once it is accepted and expected, it must be nourished and
            continually reviewed and renewed. It is a never-ending process of learning and
            growing. It requires a spirit of motivation and boundless energy. It is always the
            result of a creatively-conceived and precisely-planned effort.
        
            Excellence inspires; it electrifies. It potentializes every phase of the
            organization’s life. It unleashes an impact which influences every program,
            every activity, every committee, every staff person. To instill it in an
            organization is difficult; to sustain it, even more so. It demands adaptability,
            imagination and vigor. But most of all, it requires from the leadership a constant
            state of self-discovery and discipline.
        
            Excellence is an organization’s life-line. It is the most compelling answer to
            apathy and inertia. It energizes a stimulating pulsating force. Once it becomes
            the expected standard of performance, it develops a fiercely driving and
            motivating philosophy of operation. Excellence is a state of mind put into
            action. It is a road-map to success. When a climate of excellence exists, all
            things--staff work, volunteer leadership, finances, program--come easier.
        
            Excellence in an organization is important...because it is everything.
Excellence