Résumé

Career objective: To obtain and use to the best of my ability, computer technology, through teamwork, service and customer support.

Summary of
qualifications

Over 8+ years experience with PC hardware and software
- Microsoft Certified Professional
- Completed MCSE NT 4.0 Fast track - courses listed:
- A+ Certified Technician
- Installation and support for an Enterprise Fax Server for use by Windows, Macintosh, and HP/UX mainframe users.
Over 8+ years experience with internet/intranet technologies
Over 2+ years experience with programming languages
- Completed Course 872 – Mastering Microsoft Visual Basic 5 Fundamentals
- Completed Course 780 – Mastering Microsoft Visual Basic 5
Member of the HTML Writers Guild since 1994

Operating Systems: IBM/MS DOS, MS Windows 3.1/95/98/ME/NT 4/2000(including Terminal Server)/XP(Whistler), Novell NetWare 2.x/3.x/4.x, IBM OS/2 Warp 3.0, and LINUX (Redhat 5.x/6.x/7.x).

Software: MS Office Pro 4.3/95/97/2000(including VBA development), MS Exchange Server 5.5, ARCserve, Norton Corporate Edition AntiVirus, FaxSr, pcAnywhere32, FrontPage, Cold Fusion, Internet Information Server (IIS), Netscape, MSIE, Borland C++ 4.5, MS Visual Basic 4.0/5.0/6.0...

Network Technologies: FTP, HTTP, POP3, IMAP, SMTP, NNTP, SNMP, Vyyo, T1, Frame Relay, VPN, RAS, DNS, WINS, TCP/IP, NetBEUI, IPX/SPX, DHCP, Firewall (Hardware/Software), Routers, Hubs, Bridges, Switches, RAID...

*lists show relevant items only and therefore are not complete

Professional
experience

SENCORE Electronics, Inc.
Sioux Falls, South Dakota
Positions Held:
PC / Network Technician 02/1999 to present
Technical Design Engineer 10/1998 to 02/1999
Senior Technical Support Specialist 03/1998 to 11/1998
Primary duties: Maintain internal computer network through network administration and PC maintenance including: adding/removing users network/e-mail account(s), setting security and permissions to network resources (files, printers, etc.), software/hardware installation/upgrades/repairs, training end users on applications and network use.

03/1998 to present

Sykes Enterprises, International
Bismarck, North Dakota ~ Sykes / UNiSYS OneCALL Helpdesk
Positions Held:
Customer Support Supervisor 10/1997 to 03/1998
Technical Team Lead 02/1997 to 10/1997
Customer Support Technician 10/1996 to 02/1997
Primary duties: Meet or exceeded account performance metrics, identify and fulfill employee training needs, communicate and enforce company policies, conduct discussions and administer disciplinary action to correct performance and conduct problems, provide technical assistance to technicians and customers, monitor and evaluate calls for technicians, provide call quality feedback to team members.

10/1996 to 03/1998

Software Etc.
Bismarck, North Dakota
Assistant Store Manager
Primary duties: Organize company reports at store opening and/or store closing, communicate and enforce company policies, interview and select Sales Associates for hire, conduct discussions and administer disciplinary action to correct performance and conduct problems, train employees as needed.

07/1995 to 10/1995
and

Connecting Point Computer Center
Bismarck, North Dakota
Positions Held:
Service Technician 12/1995 - 6/1996
Consumer Sales 10/1995 - 12/1995
Primary duties: Consult with retail and small business customers for purchase of computer hardware/software, repair/upgrade computer equipment and troubleshoot hardware/software issues both in shop and on-site.

10/1995 to 06/1996

Education
Associate of Applied Science Degree (1995) North Dakota State College of Science Wahpeton, North Dakota Major: Microcomputer Specialist Special Courses: Business and Technical Communications	High School Diploma Garrison High School Garrison, North Dakota Special Courses: Spanish I, Spanish II, German I, Speech Extracurricular Activities: Track
Reference sheet Available upon request.