ABRAHAM S. EZEKOWITZ
8750 GEORGIA AVENUE - APT 303B
SILVER SPRING, MD 20910
PH: (571) 212-4269
Excellent communication and customer service skills. Strong software and user support experience. All jobs were contract positions. Prior Security Clearance: Level - Secret; Status - Inactive.
Help Desk phone operations, call escalation, desktop support, provide one-on-one training to clients, and assist fellow technicians. Participate in hardware/software re-mastering and upgrading, keep track of calls in call tracking database, update and design web pages.
o Designed an MS-Access Database that was used by all technicians. It was created with data imported from MS-Excel and included various forms, queries and reports.
o Created and documented several user-friendly procedures for desktop technicians within work environment.
o Closed on 1st call rate - 95% +.
CERTIFICATIONS: A+ Certified w/COMPTIA- Verification Number E66DTT3429
Operating Systems - Windows (95, 98, NT, and 3.1), DOS (3.3, 5, 6, 6.22)
Applications - Microsoft Office (2000, 97 & 4.3), Internet Explorer, Netscape, PC Docs, Word Perfect, Lotus 123, and CC-Mail.
Call-Tracking Software - McAffee Help Desk, Utopia, Heat, and LAN Support Center.
Hardware - IBM PC's & Compatibles.>
11/99 – 01/01 - ISS; Bethesda, MD; Help Desk Technician
08/99 – 10/99 - Future Enterprises, Inc; Washington, DC; User Support Technician,
05/99 - 08/99 - Independent Contractor
06/98 - 05/99 - Seneca Support Technologies; VVienna, VA; User Support Technician
04/97 - 09/97 - QSS Group; Lanham, MD; Help Desk Technician
01/97 - 04/97 - Advantage Staffing; Greenbelt,, MD; User Support Technician
- 09/96 - GTS/Duratek; Columbia, MD;
12/95 - 05/96 - Interim Help Desk Service; Wasshington, DC; Help Desk Analyst
04/95 - 12/95 - CDSI; Rockville, MD; User Support Technician
- 12/94 - Synetics, Inc; Vienna, VA;
EDUCATION: Degree - A.A.S., Kingsborough Community College, Brooklyn, NY;
Major: Data Processing, Accomplishments - Dean's List; Data Processing Tutor.