ABRAHAM S. EZEKOWITZ

8750 GEORGIA AVENUE - APT 303B

SILVER SPRING, MD 20910

PH: (571) 212-4269

Email: abe_ezekowitz@hotmail.com

 

QUALIFICATIONS:

Excellent communication and customer service skills. Strong software and user support experience. All jobs were contract positions. Prior Security Clearance: Level - Secret; Status - Inactive.

 

JOB EXPERIENCE:

 

Help Desk phone operations, call escalation, desktop support, provide one-on-one training to clients, and assist fellow technicians. Participate in hardware/software re-mastering and upgrading, keep track of calls in call tracking database, update and design web pages.

 

MAJOR ACCOMPLISHMENTS:

 

o Designed an MS-Access Database that was used by all technicians. It was created with data imported from MS-Excel and included various forms, queries and reports.

 

o Created and documented several user-friendly procedures for desktop technicians within work environment.

 

o Closed on 1st call rate - 95% +.

 

CERTIFICATIONS: A+ Certified w/COMPTIA- Verification Number E66DTT3429

 

SOFTWARE/HARDWARE EXPERIENCE:

 

Operating Systems - Windows (95, 98, NT, and 3.1), DOS (3.3, 5, 6, 6.22)

 

Applications - Microsoft Office (2000, 97 & 4.3), Internet Explorer, Netscape, PC Docs, Word Perfect, Lotus 123, and CC-Mail.

 

Call-Tracking Software - McAffee Help Desk, Utopia, Heat, and LAN Support Center.

 

Hardware - IBM PC's & Compatibles.>

 

EMPLOYMENT HISTORY

 

11/99 01/01 - ISS; Bethesda, MD; Help Desk Technician

08/99 10/99 - Future Enterprises, Inc; Washington, DC; User Support Technician,

05/99 - 08/99 - Independent Contractor

06/98 - 05/99 - Seneca Support Technologies; VVienna, VA; User Support Technician

04/97 - 09/97 - QSS Group; Lanham, MD; Help Desk Technician

01/97 - 04/97 - Advantage Staffing; Greenbelt,, MD; User Support Technician

07/96 - 09/96 - GTS/Duratek; Columbia, MD; User Support Technician

12/95 - 05/96 - Interim Help Desk Service; Wasshington, DC; Help Desk Analyst

04/95 - 12/95 - CDSI; Rockville, MD; User Support Technician

10/93 - 12/94 - Synetics, Inc; Vienna, VA; Help Desk Technician

 

EDUCATION: Degree - A.A.S., Kingsborough Community College, Brooklyn, NY;

Major: Data Processing, Accomplishments - Dean's List; Data Processing Tutor.

 

References supplied upon request

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