Total Solutions to Keep Machines Running

Reported by Shigeyasu Tateishi, Komatsu Ltd. 

   
 
  Aiming to Achieve Win-Win Solutions for All Three Parties
Komatsu pursues support activities that help customers achieve 
targeted production volume within their established budgets by 
guaranteeing specified operating capacity for its machines and 
reducing total owning and operating (O&O) costs.

One tool employed is Komatsu’s service contracts, which are 
entered into between Komatsu distributors and customers. Komatsu 
enforces these contracts through the Repair & Maintenance (R&M) 
Contract for large-sized mining equipment and the Maintenance 
Contract for medium- and small-sized equipment. Under the platform 
of “3PM,” or Preventive Maintenance, Predictive Maintenance and 
Proactive Maintenance, these contracts ensure that the best possible 
steps are taken before breakdowns occur so that the customer,
distributor and Komatsu all come out a winner.

Komatsu provides the tools and manuals defining each party’s tasks 
in order to facilitate accurate implementation. Moreover, Komatsu 
continues its efforts to acquire more precise information on its 
partners’ needs and deepens the channels of communication in building
a framework that provides immediate remedial measures when problems arise.
Ultimately, Komatsu endeavors to help customers expand sales and 
reduce costs for higher profits.
 
Maintenance Contract for Medium- and Small-sized Equipment 
 
   Komatsu distributors provide periodic machine maintenance service, 
as well as replace components that Komatsu is accountable for, within 
the budget specified in the contract with each customer. Quality 
service is offered through Komatsu’s extensive distributor network, 
assuring only experienced, highly trained specialists undertake repair 
work using only Komatsu components. In addition, data on such defective 
parts and components are collected for future improvements. (KOMTRAX 
(*1) must be installed to provide operational management for each piece 
of customer equipment.)  
   
R&M Contract for Large-sized Mining Equipment 
 
  In addition to the services provided by the Maintenance Contract, 
the R&M Contract offers a full suite of repair services within the 
established budgets for optimal machine efficiency. By designing a 
program tailored to work sites, machine applications and the machines
themselves, Komatsu guarantees suitable preventive measures before 
breakdowns occur so customers can avoid unexpected expenses and enjoy 
stable and systematic production. Customers are required to introduce 
VHMS (*2) (Vehicle Health Monitoring System) to take advantage of the 
“machine health check” and facilitate risk management. VHMS is currently
equipped on the HD465-5, HD465-7, HD605-5, HD605-7, HD785-5, HD985-5,
PC1250, PC1800, PC4000, WA1200 and 930E, with plans for future expansion.