Created and maintained a standard desktop based on Windows NT

Certified, integrated and sup[ported standard desktop productivity tools

Provided initial response to virus threats and suspected virus threats to the global environment

Preformed network analysis and troubleshooting of network operating system protocols

Developed and implemented desktop deployment strategies

Tested applications in a cross platform environment

Provided third level support for shrink-wrapped applications used by clients.

Assisted in the definition, creation and evolution of the global professional tools strategy

Advised clients on product directions and life-cycles

Advised and supported business clients on the use of advanced features of Intel based software

Developed and conducted training for first and second level support teams and end-users

Assisted in the redesign of the NetWare 4.11 tree to accommodate a resource-based model, allowing for improved security and increased stability of the NDS tree.

Maintained global rollout standards for supported applications.

Integrated applications into the corporate technology environment.

Provided 3^rd level desktop support for JP Morgan Corporate Technology, Pinnacle Alliance Corporate Technology, CSC Finance, Audit, Commitments, Community Relations, Euro Clear, JP Morgan Corporate Communications, Internal Consulting Services, E-mail and Information Sharing, Network Management, and Business Information Service Procurement departments.

Planned projects for the certification and rollout of new applications.

Established procedures and methods to rollout Windows NT 4.0, ensuring that all workstation builds were current with standards, including Y2K certification of the build and integrated complete package for distribution via centralized distribution share points.

Analyzed and maintained desktop PC's in a mixed Windows 3.11 / Windows NT environment with NetWare 3.12 and 4.11 servers.

Provided 2^nd level support for Corporate Services and Facilities

Senior technologist for the Response Line Center, providing support for both technicians and end users.

Responsible for disseminating information regarding system outages in an environment with 100 NT servers, 700 Notes servers, 100 NetWare servers.

Assisted in day to day WAN administration

Developed and implemented CGI PERL scripts for the Systems Support Team Intranet page.

Responsible for the day to day maintenance of Intranet pages for the Systems Support Team.

Provided second level support for Windows, NetWare, MS Office, WordPerfect, Netscape, and remote computing.

Assisted with day to day WAN administration.

Responsible for the support of 2500 end users using WordPerfect, Windows 3.x, Windows 95, PC-Docs, and MS Office, providing both one on one and telephone support.

Assisted with the day to day management of the PC-Docs document management system, including adding and removing users and applications, controlling access to resources, and maintaining system resources.

Provided on-site and telephone support for a WAN with 58 NetWare file servers, print servers, communication servers, and gateways.

Maintained and troubleshot desktop PC's.

Installed and maintained NetWare 3.12 over token ring.

Provided software applications support to end-users.

Maintained micro computers and their associated peripheral devices

Surveyed and reported on system security to the director of the department

Operated and maintained the central navigation computer and associated peripheral devices aboard United States submarines

Gathered, confirmed, and monitored navigational data.