You need to have complete confidence that you are
shopping in a secured environment, that your privacy will be
honored, and that you will receive your merchandize in satisfactory
We understand this at
Shaolin and therefore
we have created an environment that will inspire your confidence and
will always strive to provide you with quality products and better
How Do You Ensure A
Safe Shopping Environment? How Do You Ensure Against The Security Of
My Credit Card?
At Shaolin, we want to make your shopping
experience easy and comfortable, so we have taken measures to
guarantee all orders you place with us will be secure and safe. Your
security is our utmost concern.
We choose to work with highly professional
secured online retailer, PAYPAL, to ensure you have a secured only
When you use your credit card to make a purchase
through our shopping basket, the information you provide is
protected by Secure Sockets Layer (SSL) encryption technology. This
technology ensures that your personal information is protected from
outside parties when transmitted from your computer to the
Please note that we
do not hold your credit card information. Please do not send us your
credit card information via e-mail.
How Do You Charge My
Credit Card? Do I Need To Send My Credit Card Information To You?
PAYPAL is our
Authorized Online Retailer. PAYPAL will handle all credit card
charges to your order. Once your order has been approved,
e-mail us your order. Shaolin will then process and ship your
What Is Your Privacy
Your privacy and security is our utmost concern.
We do not disclose your personal information such as e-mail address
to other third parties. We would never put customer in a high-risk
position by exposing his / her credit card details and personal
We gather only information that will help us
improve your shopping experience.
Are There Any Taxes
Applied To My Purchase?
You may be subject
to import duties and taxes, which are levied once a shipment reaches
your country. Shaolin do not calculate or charge customers for
local duties or taxes, as we have no control over these charges and
cannot predict what they may be. Customers are responsible for
paying any taxes, duties, or customs fee charged by local
government. As customs policies vary widely from country to country,
please check with your local customs office for more information.
What Currencies Are
The Prices Listed In?
All our prices are listed in US dollars. Your
credit card will be charged in US dollars.
For international customers, your credit card
company will automatically convert the US dollars to your local
currency according to the respective banks' current rates.
How Long Do You Take
To Ship My Order? Can I Track My Package Online?
All purchases are shipped via registered airmail.
In counting delivery days, you should count business days only.
Shaolin makes every attempt to keep items in
stock. We normally will ship out your order within the same day if
we have stock. Should the item be out of stock, you will be notified
by e-mail. It will normally take around 1-5 days for the item to
We will definitely e-mail you once we have
shipped out your order.
We regret that registered airmail package do no
have detailed tracking online. Online status tracking can only show
that it has been shipped.
If your order is sent UPS
service, we will e-mail the airway bill number so that you can track
your order online.
It Has Been Over 30
Days And I Haven't Received My Order. What Should I Do?
Due to unforeseen circumstances (such as public
holidays, natuaral disaster, demonstrations & strikes, etc.), the
delivery of your package might be slightly delayed. This is
unfortunately beyond our control.
As we are shipping your order via registered
airmail, the package needs to be signed for. There might be nobody
available when there is a delivery attempt. Please contact or visit
your local post office. Please try to look in the "unclaimed
packages" area as well.
I've Read Your FAQ And
Still Can't Find An Answer!
Please do not hesitate to seek our assistance by
e-mail to us.