FAQ

frequently asked questions

	(1): IS A MINIMUM ORDER REQUIRED TO PURCHASE MERCHANDISE ? Wholesale purchases have a $ 100.00 minimum requirement.
	(2): WHAT PAYMENT OPTIONS ARE AVAILABLE ? We accept Credit Cards ( American Express, Mastercard, and Visa ). We also accept prepayment, COD, and with acceptable credit references, we offer net 30 day terms.
	(3): HOW SOON WILL MY ORDER BE SHIPPED ? We will ship within 3-5 working days, unless you specify a desired date.
	(4): WHAT HAPPENS IF MY ORDER IS DAMAGED DURING SHIPMENT ? We will honor all claims if reported to us within 10 days from receipt of shipping. We allow replacement or credit applied at your discretion. We reserve the right to Call Tag the damaged merchandise.
	(5): WHAT OTHER MERCHANDISE IS AVAILABLE FOR PURCHASE ? We offer in excess of 500 gift collectibles at very low prices, and our quality is preferred by several museums around the country.
	(6): DO YOU HAVE A CATALOG THAT YOU CAN SEND ME ? Yes, you may request our catalog by contacting us at 805-486-1410, or by e-mail hkibertiesbest@yahoo.com.
	(7): IS THE PRICE LISTED ON THIS WEBSITE GUARANTEED ? Prices and availability of items are subject to change without notice. We are not responsible for typographical or photograhic errors. In an effort to provide our customers with the most current information, we will make revisions in the contents, products, and prices described on this website.
	(8): HOW DO I KNOW IT IS SAFE TO GIVE CREDIT CARD INFORMATION ? Upon entering your credit card data, we will never display your card number at any other location. We use software encryption technology to safeguard your information, ensuring that your transactions stay private and protected. We will not sell, distribute, or make available any of our customer information to third parties. This information is for the sole use of HKI dba BERTIE'S BEST and we will use it only according to our terms of use.