HUMAN RESOURCES PROJECTS

Phone/Fax: 416-221-2703 (Canada)

e-mail: hrp.excellence@3web.net

www.oocities.org/hrpx

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ANNOUNCEMENT:

• We have just published a Casebook for Improving Customer Relations, which examines companies' business practices and staff behaviours/interactions in terms of their potential for retaining or turning away customers or clients.

We also do Consulting Work in the following areas:

HUMAN RESOURCES MANAGEMENT
ORGANIZATIONAL AND APPLIED RESEARCH
TRAINING PROGRAMS
TIME MANAGEMENT

Introduction and Article on Customer Relations versus CRM
Sample Customer-Relations Case
More Information about Human Resources Projects

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