Indigo Thomas Cotton BSc. Hons

email: indy_cotton@yahoo.com

An intelligent, well qualified computer professional with an effective analytical practical approach to all aspects of work. Capable of working effectively, independently or as part of a team. Able to absorb information quickly and to successfully adapt to new tasks.

I have managed several migration projects over the past few years including a Novell 4.12 / NT 4.0 to Windows 2000 Active Directory migration and a rollout from Windows 95 to Windows 2000. I also have supervisor responsibility for a junior support analyst.

As an active member of the EMI management consultative body, I represent 3 departments within EMI, IT, Finance and HR. Whilst at EMI I have attended several soft competence courses including customer care and facilitations management.

Application Software Support

Install, Configure and maintain a Windows 2000 server environment.

DHCP, DNS, WINS and TCP/IP Configuration on Win NT 4.0 and 2000.

OS Support Windows 9x, NT, 2000, XP and ME.

Install and Configure Novell NetWare 4.11 using NDS.

Install, manage and support for Exchange 5.5.

Install, manage and configure Microsoft Proxy 2.0.

IIS 2.0 (With web site design, installation and configuration).

MS Office ’95 ’97 2000.

Lotus Notes: Domino 4.x and 5.0 administration.

Nortel Meridian Phone Switch.

Compaq Hardware

Building and configuring Compaq Server Hardware ML530 using Compaq SmartStart. Compaq Backup Unit 35/70GB DLT.

Network Management Support

Microsoft Active Directory via Microsoft Management Console 1.2.

Novell NetWare Directory Service.

Compaq Insight Manager.

CISCO Switch 4006, 3524, 3548 Port and VLAN Configuration.

Training

Lotus 4.5 Administration Level 1

Exchange 5.5 Admin

Novell NetWare 4.11 Basic and Advanced Administration

Nortel Meridian Phone Switch; Basic Administration

Customer Service

Facilitation's management

Conference

Microsoft Office XP and Biztalk Server at Microsoft.

Workshop

Windows 2000 Active Directory Replication Workshop at Microsoft.

1998 – 2002
EMI Music

Employing approximately 200 people at the Swindon based 24 hour CD manufacturing plant.

Senior Technical Support Analyst

Managing and administrating a Windows 2000 / NT4 Server environment.

Install, configure and support Exchange 5.5 with Outlook 2000 Clients

Providing company wide client support for Windows 9x, NT and 2000.

Administration of Lotus Notes server and client systems.

Backup and disaster recovery using ArcServe and Veritas.

Compaq hardware and Software troubleshooting.

Providing 24/7 Hour Support on a shift basis.

PBX Support on Nortel Meridian Phone Switch.

1997 – 1998 Oxford Bioresearch

Employing approximately 25 scientist at the Oxford science park undertaking medical research.

IT Technical Support

Managing NetWare 3.12 and 4.11 servers.

Managing the cc:Mail e-mail system with support for MS outlook.

Providing company wide support for Windows 95 and Windows NT.

Hardware and Software troubleshooting.

Providing training and support documentation.

Intranet Web design and implementation.

Configuring and supporting a Router for WAN support.

1997                           Oxford Brookes University

IT Technician

Full time position supporting 2,800 486 and Pentium computers for the Windows NT network. Upgrading, installing and maintaining hardware.

Installing new PC’s onto the network.

1996 – 1997 Oxford Brookes University

Technical Analyst

Part time position (2 days per week) and Salaried, supporting 10,000 students and 1,600 members of staff.

Helpdesk 1st line support with telephone and face-to-face support.

Problem resolution supporting MS Office and AutoCAD.

Call logging, passing information on to 2^nd and 3^rd  line support.

1997                          Oxygen 107.9 fm student radio station.

Computing and Internet show, “Into the Internet”. Writing, producing, hosting my own computer show.

1996 - 1997              Assistant Web Master.

Oxford Brookes Student Union and The Online Last Edition. Working in HTML to produce web pages for Oxford Brookes Student Union. This was updated weekly, so processing the information quickly was essential.

1990 - 1995              Care Assistant.

Helping at weekly meetings of the 921 Gateway Club. Providing help for mentally handicapped adults and teenagers.

1995 - 1997  2.i BSc. Hons. Technology Management.

Management and Business of new technology, to give a good understanding of the business implications and uses of current technology.

June 1995 HND

Electronic, Mechanical and Manufacturing Engineering.

June 1993 A-Level

Design and Technology (C), Mathematics and Physics. 

June 1991  GCSE

7 A to C including English, Maths and ‘A’ in Computing.

Date of Birth: 

Health:         

Excellent.

Hobbies:

Karate, mountain biking, and playing the acoustic guitar.