Maurelia’s Policies

GUESTS PRESENTATION REFUNDABLE DEPOSIT ARRIVALS RESERVATIONS PAYMENTS CANCELLATIONS FORCEMAJEUR DESCRIPTION COMPLAINTS RESPONSIBILITY OF MAURELIA RESPONSIBILITY OF THE CLIENTS

GUESTS PRESENTATION Maurelia’s welcomes Guests introduced by Travel Agents. Our booking form requires a Travel Agency presentation of the applying Guest. REFUNDABLE DEPOSIT 1000.00 USD as refundable deposit has to be given to the staff representative at the time of arrival. Only cash are accepted. The amount will be returned at the time of departure after a check in of the apartment/villa integrity. ARRIVALS We will Welcome you at 4pm on the Saturday of your Arrival. In your interest we invite to respect these time! We will give you Maurelia’s keys and explain something about Maurelia itself. Than you’ll get mobile phones (if requested on your application form optional) and some tips about use. In any case you’ll get a telephone number to call in any case of need, emergency or compliant. Custom Arrivals We can Welcome you at Maurelia’s on different days or times depending on your trip plan. Please contact Michele for any questions about. Different Appointment Arrivals Some Guests may need to meet our Welcome Operator at the Airport or Railway Station. Some Guests may need to meet us at the Highway Exit if coming by car. Please contact Michele for any special need. RESERVATIONS Reservations are accepted by “Associazione Arti Artigiane Florence” hereinafter also called Maurelia, subject to availability. Reservations will be considered valid when confirmed by Maurelia. The booking form must be completed in all its details, and sent to us along with the required payments. PAYMENTS At the time of booking, 30% of the total cost is payable. The balance will be due on 30 days prior to the commencement of the rental arrangements. In case of reservations made in the 30 days before commencement of the rental arrangements, the full price will be payable. CANCELLATIONS In the event of cancellations the following charges will be applicable: - cancellations notified 30 days before commencement of rental: no penalty - cancellations notified over 30 days before commencement of rental: loss of the deposit (30%) - cancellations notified between 15 and 29 days prior the commencement of rental: 50% penalty charge of the cost of rental and services booked - cancellations notified between 3 and 14 days prior the commencement of rental:75% penalty charge of the cost of rental and services booked - No reimbursement after such terms Cancellations must be notified to Maurelia in writing, by registered mail at Maurelia c/o Faldini Viale Cascine 156/b 56122 Pisa Italy and/or e-mail at florencehome@tin.it, and/or fax +39.06.233205758 and/or phone +39.348.7903521 We strongly recommend cancellation insurance:please ask our staff about details and conditions. FORCE MAJEUR In case of natural calamities, environmental disasters, civil and military disorders, bellic acts and other similar events, of such gravity that should cause, directly or indirectly the cancellation of the program on the part of Maurelia, moneys received will be reimbursed to the extent that the actual situation will allow. It is stressed that the above mentioned events will bring to the cancellation of the program only in case of real gravity and under indication of the competent Authorities. DESCRIPTION The descriptions supplied in our Web Site, are compiled in good faith on the basis of frequent inspections of our Staff in the apartment/villas which we offer for rental; in case major variations should be made to the structure and/or the furnishing and equipments, those Clients who have already reserved the units where such changes have occurred, will be immediately informed, and should they find the changes unacceptable, they will be offered an adequate alternative or reimbursement of all moneys paid and thus a cancellation with no charges. We consider major those variations that would reduce the number of rooms originally described for the unit, the no availability of domestic appliances specifically mentioned in the original description. COMPLAINTS Any complaints during the course of the rental arrangements must be reported immediately to the Staff. This is the essential condition for any compensation claim to be considered. In any case, complaints and compensation claims must be reported to us in writing and duly motivated, within 4 weeks from the end of the rental arrangements, or else will be considered no-valid. We do stress however, that there is hardly a situation that out Staff could not improve, therefore we will not accept any liability for complaints which could have been resolved during the stay simply reporting to the Staff. RESPONSIBILITY OF MAURELIA Maurelia may under no circumstances be held responsible for damages or losses occurred to the Clients (and/or their belongings), whichever the cause, during their stay in the villa/apartment. RESPONSIBILITY OF THE CLIENTS Under no circumstances the number of persons occupying the rented unit may exceed that indicated on the Client’s Booking Form. Clients must respect the propriety (its furniture and its accessories). In case of damages to the propriety, its furniture and accessories allocated to them, must respect the local community. Should these obligations drastically ignored, Maurelia (even though the supplying agent) reserves the right to terminate the contract immediately with no further obligations to the Client. ARBITRATION In the unlikely event of controversies for which an amicable solution cannot be found, the Court of Pisa (Italy) will be competent. AKNOWLEDGEMENT AND ACCEPTANCE OF THESE CONDITIONS ON THE PART OF THE CLIENTS ARE EXPRESSED BY SIGNING TH BOOKING FORM.