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  Joseph J. Catlin | 1919 8th Ave. |APT D  Greeley, Colorado  80631 U.S.A  |
 
 
OBJECTIVE
Goal-oriented individual wishes to use education and experience in the field of Technical support, helping design, write, and implement needed programs, and train other technicians so they can attain a needed knowledge to provide accurate and needed support.
 
PERSONAL
 Technical knowledge of Win 9x Win 3.1 Internet Explorer Netscape Outlook Outlook Express Microsoft Office 97,2000 Sun Microsystem office 5.1 Microsoft Visual studio Adobe products Dos UNIX Linux 6.1 , 6.2 C++, Basic, Java, HTML, and TCL-TK


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EXPERIENCE
 


1999 - 2000   Sykes
DSL Techinicition

Provided both inbound and outbound technical support for ISP DSL. Also developed the first DSL training classes and helped to write knowledge base articles for providing first and second level support.


1995 - 1998   Elitch Gardens
Restaurant Manager

Managed 50 employees with scheduling, ordering, and food production. Produced the largest seasonal income for a single restaurant. Produced the largest increase in profit in a single restaurant. Had the lowest turnover rate in a season


1996 - 1998   Sodexo Mariot
Front of house supervisor

Responsible for maintaining quality of food, customer service, and training new employees.


1995 - 1996   Fazolis
FIT

Fazolis Initial Training responsible for on sight training of new restaurants.

 

EDUCATION
 


1998 - 2000   University Of Northern Colorado
Math emphisis in Computer Science

Majoring in math emphasis in computer science. Knowledge in C++, Java, Tcl,Tk, and HTML.


1996 - 1998   Fort Lewis College
General education

General educational classes taken here with prerequisites highest in priority.

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