Home │ Block ports in Norton Internet Security Part I │ Part II

How to uninstall Norton products thoroughly

This article applies to:

Norton Antivirus (NAV) 2002/2003;

Norton Internet Security (NIS) 2002/2003;

Norton System Works (NSW) 2002/2003

Topics in this article:

[1] Introduction

[2] Uninstall Methods

[3] Log files

Reference

1. Introduction

Symantec/Norton products integrate tightly into Windows especially in the registry. It is tedious to uninstall completely but it can be done. I suggest you do the following in the order listed. Read the instructions on the Symantec website first. Search for the product name and version in the Knowledge Base and Downloads and you'll find the relevant articles and removal tools.

Usually the uninstall process is straight forward but sometimes due to Windows uninstaller (msiexec.exe) corruption or whatever reasons it returns an error. In that case you have two options: reinstall the product first and try uninstalling it; or manually uninstall it with or without additional utilities. I've only used the 2002 and 2003 so I cannot claim any validity of the article to older versions. I've not tried to delete Norton Ghost or Norton Utilities but the same principles should apply.

If you have say, NSW and NIS and you just want to delete the NIS then it would be more difficult to know what to clean up manually if the uninstall utility fails. In that case delete all the Norton products completely and reinstall the one you want to keep. If you keep your head cool and follow the steps you can do it.

2. Uninstall Methods

Before you start, go offline, disconnect the modem and quit all Norton programmes. You may (but not usually necessary) need to disable all the Norton services first (you cannot run the un-installer in Safe Mode).

1. Use the Windows Add/Remove Programs interface to uninstall it - the simplest way.

2. Start, All Programs, Norton <product name>, Uninstall - if this item is present. The Uninstall file may also be found in the program folder where Norton is installed.

3. Use the uninstall utility on the Norton CD, if there is one. All these three methods use the Windows installer.

4. Download the cleanup tool from Symantec website: the exact programme you use depends on what you have. Thus, SYMCLN.EXE is for removing NSW, (the Rnis 2002 UPG.exe for NIS 2002 has been superseded by RnisUPG.exe), the Rnav2003.exe for NAV 2003, RnisUPG.exe (for NIS 2003/2003). These can be updated anytime. Read the help pages on the websites carefully and follow the download link for the correct programme. Symantec says you should run the Rnav tool and then the RnisUPG tool.

5. Even after having done this, it's still good idea to do a registry clean up with a good registry cleaner, such as the old RegClean or the newer jv16 Power Tools.

6. Manually delete any Norton and Symantec folders in Documents and Settings (the User and All User folders) and Program Files.

7. If you uninstall NIS Professional or NSW, don't forget to delete all the legacy RECYCLER folders, used by Norton protected Recycle Bin in all your partitions. Clear the folder contents before you delete NSW otherwise you may have difficulty afterwards.

Your Recycle Bin should return to its old name (Recycle Bin); if it still says Norton Protected Recycle Bin, you need to manually rename it (or call it anything else) in the registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\
{645FF040-5081-101B-9F08-00AA002F954E}
Default
REG_SZ = Recycle Bin (or any name you like)

8. Delete any remaining desktop shortcut, Quick Start menu shortcut, Start, All Programs shortcut and entry from the Add/Remove Programs window (in the registry or using a registry cleaner). Go through the keys and find it. This key is for the Norton Internet Security entry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall\{71D03DD3-C6D9-4503-A1CC-FBA576F6CFE3}

9. Delete any remaining entries in the Task Scheduler (Control Panel, Performance and Maintenance, Scheduled Tasks).

10. Check all Norton related services in system services (Start, Administrative Tools, services) are gone.

11. If you have enabled System Restore in Windows XP remember that restore old restore points would bring back many of the above files and registry keys. Therefore delete all your restore points and create a new one from scratch ([Windows key] + [Break], System Restore).

3. Log files

I have just uninstalled an old version of NIS using method (2) above, followed by Rnav 2003.exe and RnisUPG.exe without a glitch. The log files are quite informative of what went on:

Rnav_log.txt

NAV AGENT
Stop CCApp
Stop CCEvtMgr

SERVICES

Removing CC SERVICES

WINDOWS INSTALLER INFORMATION
Remove Windows Installer Information for Norton AntiVirus:
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{3075C5C3-0807-4924-AF8F-FF27052C12AE}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Installer\Products\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Installer\Features\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Classes\Installer\Products\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Classes\Installer\Products\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Classes\Installer\Features\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Classes\Installer\Features\_
3C5C570370804294FAF8FF7250C221EA
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
3C5C570370804294FAF8FF7250C221EA
Total references deleted = 0
Delete C:\WINDOWS\Installer\{3075C5C3-0807-4924-AF8F-FF27052C12AE}
Starting to Remove NAV ComponentRegValue

Remove Norton AntiVirus Help

NORTON RESCUE (Win9x only)

Uninstall virusdefs

SYMEVENT
Symevent: no parameter in uninstall command

SCRIPTBLOCKING
Delete HKLM\Software\Symantec\ScriptBlocking

LIVEUPDATE
Unregister NAV with LiveUpdate
Unregister NAV with LiveUpdate

LiveReg
Disable NAV Subsciption

OFFICE PLUG-IN

NAV REGISTRY KEYS
Delete HKLM\Software\Symantec\Norton AntiVirus

COM SERVERS AND FILE EXTENSIONS

SHORTCUTS
Decrementing shared dlls for CC

CC FILES and REGISTRY KEYS
Delete HKLM\Software\Symantec\CommonClient
Delete HKLM\Software\Symantec\ccReg
Delete CC files in Symantec SharedDelete CC files in system directory.

Rnis.log

PRODUCT(S)
Norton Internet Security 2000 1.0
Norton Personal Firewall 2000 2.0
Norton Internet Security 2000 2.0
Norton Internet Security Family Edition 2000 2.0
Norton Personal Firewall 2001 2.5
Norton Internet Security 2001 2.5
Norton Internet Security Family Edition 2001 2.5
Norton Personal Firewall 2001 3.0
Norton Internet Security 2001 3.0
Norton Internet Security Family Edition 2001 3.0
Norton Personal Firewall 2002 4.0
Norton Internet Security 2002 4.0
Norton Internet Security Professional 2002 4.5
Norton Personal Firewall 2003 6.0
Norton Internet Security 2003 6.0
Norton Internet Security Professional 2003 6.0

INSTALLED DIRECTORY

ACTIVE SERVICES/PROCESSES
Stopping SymPxSvc
Stopping NISSERV
Stopping NISUM
Stopping ccEvtMgr
Stopping ccPwdSvc
Stopping ccPxySvc

WINDOWS INSTALLER INFORMATION
Remove Windows Installer Information for Norton Internet Security 1.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\0A35461EDEA33D11FA74000680117C50
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{E16453A0-3AED-11D3-AF47-00600811C705}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
0A35461EDEA33D11FA74000680117C50
Delete HKCU\Software\Microsoft\Installer\Products\_
0A35461EDEA33D11FA74000680117C50
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
0A35461EDEA33D11FA74000680117C50
Delete HKCU\Software\Microsoft\Installer\Features\_
0A35461EDEA33D11FA74000680117C50
Delete HKLM\Software\Classes\Installer\Products\_
0A35461EDEA33D11FA74000680117C50
Delete HKCU\Software\Classes\Installer\Products\_
0A35461EDEA33D11FA74000680117C50
Delete HKLM\Software\Classes\Installer\Features\_
0A35461EDEA33D11FA74000680117C50
Delete HKCU\Software\Classes\Installer\Features\_
0A35461EDEA33D11FA74000680117C50
Total references deleted = 0

Remove Windows Installer Information for Norton Personal Firewall 2.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{C26B870B-08E6-442A-AAE3-6A250CCFE94E}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKCU\Software\Microsoft\Installer\Products\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKCU\Software\Microsoft\Installer\Features\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKLM\Software\Classes\Installer\Products\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKCU\Software\Classes\Installer\Products\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKLM\Software\Classes\Installer\Features\_
B078B62C6E80A244AA3EA652C0FC9EE4
Delete HKCU\Software\Classes\Installer\Features\_
B078B62C6E80A244AA3EA652C0FC9EE4
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security 2.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\E8F7A1C72663C0B45A376C080C348EE0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{7C1A7F8E-3662-4B0C-A573-C680C043E80E}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKCU\Software\Microsoft\Installer\Products\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_

E8F7A1C72663C0B45A376C080C348EE0
Delete HKCU\Software\Microsoft\Installer\Features\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKLM\Software\Classes\Installer\Products\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKCU\Software\Classes\Installer\Products\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKLM\Software\Classes\Installer\Features\_
E8F7A1C72663C0B45A376C080C348EE0
Delete HKCU\Software\Classes\Installer\Features\_
E8F7A1C72663C0B45A376C080C348EE0
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security Family Edition 2.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{ED4D92D3-7DE4-49AF-8B1C-CA1B7B9274D2}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKCU\Software\Microsoft\Installer\Products\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKCU\Software\Microsoft\Installer\Features\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKLM\Software\Classes\Installer\Products\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKCU\Software\Classes\Installer\Products\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKLM\Software\Classes\Installer\Features\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Delete HKCU\Software\Classes\Installer\Features\_
3D29D4DE4ED7FA94B8C1ACB1B729472D
Total references deleted = 0

Remove Windows Installer Information for Norton Personal Firewall 2.5
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{FF8FE655-CAD3-4E71-AC80-140A7F842CB3}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKCU\Software\Microsoft\Installer\Products\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKCU\Software\Microsoft\Installer\Features\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKLM\Software\Classes\Installer\Products\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKCU\Software\Classes\Installer\Products\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKLM\Software\Classes\Installer\Features\_
556EF8FF3DAC17E4CA0841A0F748C23B
Delete HKCU\Software\Classes\Installer\Features\_
556EF8FF3DAC17E4CA0841A0F748C23B
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security 2.5
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\I_
nstaller\LocalPackages\1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{C02388E1-C0E3-462E-BDC8-7E1D56D8AC4D}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKCU\Software\Microsoft\Installer\Products\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKCU\Software\Microsoft\Installer\Features\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKLM\Software\Classes\Installer\Products\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKCU\Software\Classes\Installer\Products\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKLM\Software\Classes\Installer\Features\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Delete HKCU\Software\Classes\Installer\Features\_
1E88320C3E0CE264DB8CE7D1658DCAD4
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security Family Edition 2.5
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\F5169029E67260446870FDB2C3F9F043
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{9209615F-276E-4406-8607-DF2B3C9F0F34}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
F5169029E67260446870FDB2C3F9F043
Delete HKCU\Software\Microsoft\Installer\Products\_
F5169029E67260446870FDB2C3F9F043
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
F5169029E67260446870FDB2C3F9F043
Delete HKCU\Software\Microsoft\Installer\Features\_
F5169029E67260446870FDB2C3F9F043
Delete HKLM\Software\Classes\Installer\Products\_
F5169029E67260446870FDB2C3F9F043
Delete HKCU\Software\Classes\Installer\Products\_
F5169029E67260446870FDB2C3F9F043
Delete HKLM\Software\Classes\Installer\Features\_
F5169029E67260446870FDB2C3F9F043
Delete HKCU\Software\Classes\Installer\Features\_
F5169029E67260446870FDB2C3F9F043
Total references deleted = 0

Remove Windows Installer Information for Norton Personal Firewall 3.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\FE85EACCC1157D44182F3D82670AE4AE
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{CCAE58EF-511C-44D7-81F2-D32876A04EEA}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKCU\Software\Microsoft\Installer\Products\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKCU\Software\Microsoft\Installer\Features\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKLM\Software\Classes\Installer\Products\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKCU\Software\Classes\Installer\Products\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKLM\Software\Classes\Installer\Features\_
FE85EACCC1157D44182F3D82670AE4AE
Delete HKCU\Software\Classes\Installer\Features\_
FE85EACCC1157D44182F3D82670AE4AE
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security 3.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\0AE19EA04D389B94DA7F7B967F0D194A
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{0AE91EA0-83D4-49B9-ADF7-B769F7D091A4}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKCU\Software\Microsoft\Installer\Products\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKCU\Software\Microsoft\Installer\Features\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKLM\Software\Classes\Installer\Products\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKCU\Software\Classes\Installer\Products\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKLM\Software\Classes\Installer\Features\_
0AE19EA04D389B94DA7F7B967F0D194A
Delete HKCU\Software\Classes\Installer\Features\_
0AE19EA04D389B94DA7F7B967F0D194A
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security Family Edition 3.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{D17CC1F3-FC25-41B6-9F9F-68295B4E177B}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKCU\Software\Microsoft\Installer\Products\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKCU\Software\Microsoft\Installer\Features\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKLM\Software\Classes\Installer\Products\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKCU\Software\Classes\Installer\Products\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKLM\Software\Classes\Installer\Features\_
3F1CC71D52CF6B14F9F98692B5E471B7
Delete HKCU\Software\Classes\Installer\Features\_
3F1CC71D52CF6B14F9F98692B5E471B7
Total references deleted = 0

Remove Windows Installer Information for Norton Personal Firewall 4.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\CADB45D1263C94845BF2183491FC0575
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{1D54BDAC-C362-4849-B52F-814319CF5057}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
CADB45D1263C94845BF2183491FC0575
Delete HKCU\Software\Microsoft\Installer\Products\_
CADB45D1263C94845BF2183491FC0575
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
CADB45D1263C94845BF2183491FC0575
Delete HKCU\Software\Microsoft\Installer\Features\_
CADB45D1263C94845BF2183491FC0575
Delete HKLM\Software\Classes\Installer\Products\_
CADB45D1263C94845BF2183491FC0575
Delete HKCU\Software\Classes\Installer\Products\_
CADB45D1263C94845BF2183491FC0575
Delete HKLM\Software\Classes\Installer\Features\_
CADB45D1263C94845BF2183491FC0575
Delete HKCU\Software\Classes\Installer\Features\_
CADB45D1263C94845BF2183491FC0575
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security 4.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{71D03DD3-C6D9-4503-A1CC-FBA576F6CFE3}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKCU\Software\Microsoft\Installer\Products\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKCU\Software\Microsoft\Installer\Features\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKLM\Software\Classes\Installer\Products\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKCU\Software\Classes\Installer\Products\_
3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKLM\Software\Classes\Installer\Features\_

3DD30D179D6C30541ACCBF5A676FFC3E
Delete HKCU\Software\Classes\Installer\Features\_

3DD30D179D6C30541ACCBF5A676FFC3E
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security Professional 4.5
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\648FAA2753C319344995CCB7E67C0EA7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{72AAF846-3C35-4391-9459-CC7B6EC7E07A}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKCU\Software\Microsoft\Installer\Products\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKCU\Software\Microsoft\Installer\Features\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKLM\Software\Classes\Installer\Products\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKCU\Software\Classes\Installer\Products\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKLM\Software\Classes\Installer\Features\_
648FAA2753C319344995CCB7E67C0EA7
Delete HKCU\Software\Classes\Installer\Features\_
648FAA2753C319344995CCB7E67C0EA7
Total references deleted = 0

Remove Windows Installer Information for Norton Personal Firewall 6.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\_
LocalPackages\8ECEFB51001A16849BB2E1FF6786C332
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{15BFECE8-A100-4861-B92B-1EFF76683C23}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKCU\Software\Microsoft\Installer\Products\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKCU\Software\Microsoft\Installer\Features\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKLM\Software\Classes\Installer\Products\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKCU\Software\Classes\Installer\Products\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKLM\Software\Classes\Installer\Features\_
8ECEFB51001A16849BB2E1FF6786C332
Delete HKCU\Software\Classes\Installer\Features\_
8ECEFB51001A16849BB2E1FF6786C332
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security 6.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\5B5C2DFA87FB6B7459965745840C0DEE
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{AFD2C5B5-BF78-47B6-9569-755448C0D0EE}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKCU\Software\Microsoft\Installer\Products\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKCU\Software\Microsoft\Installer\Features\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKLM\Software\Classes\Installer\Products\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKCU\Software\Classes\Installer\Products\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKLM\Software\Classes\Installer\Features\_
5B5C2DFA87FB6B7459965745840C0DEE
Delete HKCU\Software\Classes\Installer\Features\_
5B5C2DFA87FB6B7459965745840C0DEE
Total references deleted = 0

Remove Windows Installer Information for Norton Internet Security Professional 6.0
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\_
Installer\LocalPackages\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\_
{93DF5BBA-2992-482F-B11D-91027EC8AC7D}
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKCU\Software\Microsoft\Installer\Products\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKCU\Software\Microsoft\Installer\Features\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKLM\Software\Classes\Installer\Products\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKCU\Software\Classes\Installer\Products\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKLM\Software\Classes\Installer\Features\_
ABB5FD392992F2841BD11920E78CCAD7
Delete HKCU\Software\Classes\Installer\Features\_
ABB5FD392992F2841BD11920E78CCAD7
Total references deleted = 0

LIVEUPDATE
Unregister {8BBAA23E-A16C-4899-B3BD-CA5FE6A07011} with LiveUpdate
Unregister {A0B7DE31-6FB5-4e1f-8F82-F1E5E9F968EB} with LiveUpdate
Unregister {BAAFC3EB-C2A9-4572-983A-54D1FFC75B18} with LiveUpdate
Unregister {C0DA9CA0-758C-11d3-9778-005004D12CC3} with LiveUpdate
Unregister {C0DA9CA1-758C-11d3-9778-005004D12CC3} with LiveUpdate
Unregister {C0DA9CA2-758C-11d3-9778-005004D12CC3} with LiveUpdate
Unregister {C0DA9CA3-758C-11d3-9778-005004D12CC3} with LiveUpdate
Unregister {2A4E728E-ECD1-4ec8-A451-2D719C7EEF10} with LiveUpdate
Unregister {5911B56B-54AA-4678-9933-9413CB93B23C} with LiveUpdate
Unregister {6E34DCC1-B194-11d2-A11E-00409500AD7D} with LiveUpdate
Unregister {DC4CC242-AB75-4bfe-A51E-4CE500ADD552} with LiveUpdate
Unregister {94014D45-7F26-48ca-9CE5-79E39A01A6A6} with LiveUpdate

LIVESUBSCRIBE
Unregister B211DA60-6B70-11d3-9775-005004D12CC3 with LiveSubscribe

SERVICE DEPENDENCIES
Removing SymEvent IDs
SymEvent ID not found: SymNetDrv

SERVICES

REGISTRY KEYS
Delete Software\Symantec\IAM
Delete Software\Symantec\IAM.tmp
Delete Software\Symantec\IAM.old
Delete Software\Symantec\SymReg
Delete Software\Symantec\ccReg
Delete Software\Symantec\CommonClient

COM SERVERS AND FILE EXTENSIONS

SHORTCUTS
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\_
Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Administrator\_
Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Guest\Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\_
Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\_
Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Desktop\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\Programs\Startup\Norton Internet Security.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\Guest\_
Start Menu\Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\_
Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\_
Programs\Norton Internet Security
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\_
Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Guest\Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\_
Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Desktop\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\Programs\Startup\Norton Personal Firewall.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\_
Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\_
Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\_
Programs\Norton Personal Firewall
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\_
Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Administrator\_
Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Guest\Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Desktop\_
Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\_
Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Desktop\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\Programs\Startup\Norton Internet Security Family Edition.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\_
Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\_
Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\_
Programs\Norton Internet Security Family Edition
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\_
Desktop\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Desktop\_
Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Guest\Desktop\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Desktop\_
Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\_
Desktop\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Desktop\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Desktop\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\Programs\Startup\Norton Internet Security Professional.lnk
File doesn't exist: C:\Documents and Settings\Administrator\Start Menu\Programs\Norton Internet Security Professional
File doesn't exist: C:\Documents and Settings\Guest\Start Menu\_
Programs\Norton Internet Security Professional
File doesn't exist: C:\Documents and Settings\HelpAssistant\Start Menu\Programs\Norton Internet Security Professional
File doesn't exist: C:\Documents and Settings\SUPPORT_388945a0.\Start Menu\Programs\Norton Internet Security Professional
File doesn't exist: C:\Documents and Settings\Kilian\Start Menu\_
Programs\Norton Internet Security Professional
File doesn't exist: C:\Documents and Settings\YYYYY\Start Menu\_
Programs\Norton Internet Security Professional

FILES AND DIRECTORIES
File doesn't exist: C:\WINDOWS\system32\SYMNDIS.sys
File doesn't exist: C:\WINDOWS\system32\SYMFW.sys
File doesn't exist: C:\WINDOWS\system32\NDISFILT.sys
File doesn't exist: C:\WINDOWS\system32\FWFILT.sys
File doesn't exist: C:\WINDOWS\system32\DNSFILT.sys
File doesn't exist: C:\WINDOWS\system32\HTTPFILT.sys
File doesn't exist: C:\WINDOWS\system32\drivers\NDISFILT.sys
File doesn't exist: C:\WINDOWS\system32\drivers\FWFILT.sys
File doesn't exist: C:\WINDOWS\system32\drivers\DNSFILT.sys
File doesn't exist: C:\WINDOWS\system32\drivers\HTTPFILT.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SymIDSCo.sys
File doesn't exist: C:\WINDOWS\system32\sr.dat
File doesn't exist: C:\DOCUME~1\KILIAN\LOCALS~1\Temp\deleteme.bat
File doesn't exist: C:\WINDOWS\temp\deleteme.bat
File doesn't exist: C:\WINDOWS\system32\SYMTDI.sys
File doesn't exist: C:\WINDOWS\system32\SYMDNS.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SYMDNS.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SYMFW.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SymIDS.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SYMNDIS.sys
File doesn't exist: C:\WINDOWS\system32\drivers\SYMREDIR.INF
File doesn't exist: C:\WINDOWS\system32\drivers\SYMREDIR.CAT
File doesn't exist: C:\WINDOWS\system32\drivers\SYMREDRV.SYS
File doesn't exist: C:\WINDOWS\system32\drivers\SYMREDIR.DLL
File doesn't exist: C:\WINDOWS\system32\drivers\SYMTDI.sys
File doesn't exist: C:\WINDOWS\system32\sr2.dat
File doesn't exist: C:\WINDOWS\system32\SymNeti.dll
File doesn't exist: C:\WINDOWS\system32\SYMREDIR.DLL
File doesn't exist: C:\WINDOWS\system32\SYMREDIR.DLL
File doesn't exist: C:\WINDOWS\system32\SymTdiRg.exe
File doesn't exist: %SYMC_SRD%\Default.rul
File doesn't exist: %SYMC_SRD%\Persist.dat
File doesn't exist: C:\WINDOWS\system32\ccTrust.dll
File doesn't exist: C:\WINDOWS\system32\ccPasswd.dll
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient
File doesn't exist: CommonClient

Reference

How to uninstall Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility

Uninstalling Norton Internet Security or Personal Firewall using the RnisUPG.exe removal utility

DISCLAIMER This article is not an official support page from Symantec and has not been endorsed by Symantec. I am not responsible for the contents of any Symantec website nor the reliability of their products. Edit the registry and other settings at your own risk and backup beforehand.

Copyright © 2003-2004 by Kilian. All my articles including graphics are provided "as is" without warranties of any kind. I hereby disclaim all warranties with regard to the information provided. In no event shall I be liable for any damage of any kind whatsoever resulting from the information. The articles are provided in good faith and after some degree of verification but they may contain technical or typographical errors. Links to other web resources may be changed at any time and are beyond the control of the author. Articles may be added, removed, edited or improved at any time. No support is provided by the author. All the products mentioned are trademarks of their respective companies.

Last updated 1 June 2004