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MacKenzie Strickland, BA
4410 39th St NW,  Calgary AB,  T3A 0M5   	   cell (902) 222-0129    
E-mail:  Kenzie.Strickland at gmail.com

OBJECTIVE	    To continue providing exceptional client experiences as a Customer Support Specialist

HIGHLIGHTS OF QUALIFICATIONS
 * Bachelor of Arts; French Major; numerous university courses in Business & Accounting
 * Seasoned provider of outstanding customer service; over 15 years of combined front-line and customer contact experience;
 specifically sales and financial services
 * Excellent communication skills and active listening resulting in appropriate product recommendations, financial solutions
 and customer satisfaction
 * Reliable and experienced in shipping/receiving, inventory control and loss prevention
 * Proficient with numerous software applications, i.e., PC for Sales, Inventory Control, Microsoft Office Suite, Internet Search, and Basic HTML

EMPLOYMENT HISTORY 
Financial Services Rep, CIBC, Halifax Customer Contact Centre, Halifax, NS	 2007 - 2008
* Promptly answered inbound calls regarding financial products and services
 * Quickly uncovered effective solutions to meet client's needs and ensure customer satisfaction
 * Kept up-to-date with current portfolio of financial options and offerings

Wardobe Consultant, Moores Clothing For Men, Halifax, NS	 1996 - 2007
 * demonstrated strong ability to assess customer’s needs through client conversation
 * accuracy of tailoring measurements
 * Created and assembled numerous in-store displays to promote sales

Salesperson,  Colwell’s Menswear,  Halifax, NS	 1992 - 1996
 * Energetically promoted high-end products through marketing and product knowledge
 * Oversaw inventory count and stock re-ordering of menswear staples thus ensuring consistent supply of fast moving products

EDUCATION
Bachelor of Arts; Major in French, Dalhousie University, Halifax, NS

ADDITIONAL TRAINING / PROFESSIONAL DEVELOPMENT
Introductory Business Management & Accounting, St. Mary’s University, Halifax, NS
Intermediate Accounting, Business Law and Economics, CGA Program
Manufacturing/New product Seminars, Moores, Halifax, NS 	 Annually

VOLUNTEER / COMMUNITY INVOLVEMENT
 * Lifelong Blood Donor, Canadian Blood Services 	20+ years
 * Involved in numerous workplace charity fundraising activities, such as Run For The Cure

INTERESTS
 * Classical Guitar; Church participation; Classical Literature; Museums & Galleries

EXCELLENT REFERENCES AVAILABLE UPON REQUEST  -  FULLY BONDABLE



Cell: (902) 222-0129    
E-mail:  Kenzie.Strickland at gmail.com


Click here to download this resume in Microsoft Word format.