Non-profit Organisation for the promotion and production of Canadian Performing Arts
- Clarified and defined intended impact, mapped out underlying cost & revenue model, analysed
challenges and opportunites, and planned short-term and mid-term activities.
- Created a business plan for programme beneficiaries and financiers, developed the
organisational framewlork and set clear and measurable strategies for success.
Strategic Life-cycle Planning,
Organistional Analysis & Design,
Process Improvement,
Change Management,
Project Management Office,
Project Management Maturity Model,
Activity Based Costing,
ROI, NPV & IRR
EFQM Quality Management Model,
ITIL.
Contact Centre Outsourcing Services for the UK into South Africa
- Identified large corporations with contact centre operations, created value-add profiles, prioritized
sales activities according to impact & effectiveness, generated and pursued sales leads.
- Initiated and performed website development and marketing material creation, established bid for
tender response process.
Dutch
Japanese
German
French
- Prepared and conducted servlice line portfolio analysis and strategy sessions with IQM
management team, resulting in proposals for two new service lines and a mandate to launch the
Project Management service line
- Streamlined internal business processes from request-for-proposal to project closure,
improving offer submission times by up to 40% and doubling proposal success rates.
- Developed and launched project management training program, coaching and mentoring track
for aspiring project managers, and career development guidelines with functional skill path.
- Conceived and developed new line of project service tools such as the project maturity quick-
scan and project scorecard (metrics currently being gathered to assess impact)
- Gathered, categorized and archived project information, developed and spread know-how through
lecture and discussion series, and published monthly update newsletters for field personnel.
London, W1U 5JX, United Kingdom
margaretgold44@hotmail.com
Rotterdam School of Management, NL
Master of Business Administration
1990 - 1995
University of Windsor, Canada
Bachelor of Arts in International Relations
(Honours Degree)
1992 - 1993
International Christian University, Japan
Inter-university Exchange Program
- Managed 10 person functional-management team at Delta Lloyd insurance company for
service desk software implementation project; produced the Business Case, directed the
project from conception through to implementation, and change-managed.
- Advised management throughout the reorganisation of the IQM division in 2002 and
management buy-out of the division upon sale of the Spherion Technology Group in 2003.
- Developed and presented Project Management and Work Breakdown Structure training
sessions for the Delta Lloyd IT / Business Process Alignment team.
- Advised and assisted Dutch Ministry of Rijkswaterstaat in implementing project & programme
managment of 4-year network architecture and infrastructure modernisation programme;
produced and delivered Master Plan in coordination with Executive Board and Sponsors.
- Prepared and conducted service line portfolio analysis and strategy sessions with IQM
management team, resultng in proposals for two new service lines.
- Managed a team of 4 external suppliers for the Dutch Sport Federation (NOC*NSF) to design,
build and implement a ASP-based website generating tool for sport clubs throughout the country;
cutting average club costs by a dramatic 90% and allowing over 7,000 clubs to develop and
publish their first website within as little as two working days.
- Prepared and conducted strategy development sessions for the Spherion Technology
management team, delivered preliminary market & internal reserach results and made
recommendations.
- Inherited management of 3-month overdue CRM package implementation projected and
completed it in one month.
- Chaired 4-person team to analyze internal business information processes, recommend the
most appropriate technological solution, and produce Business Case; resulting in successful
mySAP roll-out within aggressive 3-month period.
(Key Result)
Programme Management
(International Management Forum)
Managing IT Projects
(Management Studiecentrum)
Test Design and Implementation
(Spherion Education Services)
Introduction to Object Orientation
(IBM Education Services)
- Conducted in-depth market research of pan-European dental practice industry, including supply
chain structure, time & cost-structure figures and Internet penetration rates..
- Researched and recommended business development proposals, including break-even
analyses and market growth projections.
- Researched emerging mobile Internet market, analysed strategic and technological issues and
delivered feasibility report for leveraging content in a new medium.
- Coordinated 15-member 5-country team of legal specialists in forming new-business initiatives
for the Legal Practice Services Group.
- Trained corporate tax lawyers in use of IT / Knowledge Management tools, cutting adaptation
times down by approximately 30%.
- Identified and implemented tax saving structures for multinational companies, reducing
worldwide effective tax rate by up to 50%
- Optimised use of debt and lease contracts, resulting in tax savings of up to US $5m.
- Resolved cross-border and double taxation issues for Expatriate Services Group.
- Analysed legislative developments to identify new tax planning strategies and compliance
requirements, presented results to both colleagues and clients.