Action
|
Result and observations
|
Attempt to kill the System process
|
Windows refused to do this.
|
Close or kill all other processes
|
After much delay, all processes were closed. However,
the System process was still using 99% CPU.
|
Shut down the computer from the 'Start' menu
|
After waiting for an hour, the computer still had
not shut down.
|
Power down the computer by pressing the power switch
for about a quarter second
|
No effect.
|
Power down the computer by pressing the power switch
down for four seconds
|
Computer powers off. But the problem reappears anywhere
from five to thirty hours later.
|
Run a virus scan
|
No effect.
|
Replace the two to three year old 230W power supply
with another two to three year old 235W power supply
|
No effect. |
Disable advanced power management in Windows control
panel
|
No effect.
|
Remove case lid to cool system better
|
No effect.
|
Disable video acceleration in Windows
|
No effect.
|
Disconnect computer from ethernet connection
|
No effect.
|
Install proper monitor.inf file for my monitor, rather
than using the default monitor driver
|
No effect.
|
Disable APM (advanced power management) in the BIOS
|
No effect.
|
Change 'system performance' setting in BIOS from 'optimal'
to 'normal'
|
No effect.
|
Disable CPU throttling in BIOS
|
No effect.
|
Install Windows 2000 service pack 3
|
No effect.
|
Try running the computer with many processes, including
some CPU-intensive processes and leaving it |
Still crashes after the usual time period. |
Try cold-booting the computer, then running it without
even logging in.
|
Still crashes after the usual time period. (November
2, 2002) |
Back up all data, format all hard drives, reinstall
Windows 2000 with service pack 3
|
Still crashes after the usual time period. (November
11, 2002) |
Replace power supply with a new 350W power supply
with two fans (Nov.13)
|
Still crashing, but takes perhaps twice as long to
do so. Perhaps related to the fact that the second power supply fan points
at the CPU
|
Replace CPU heat sink and fan with new heat sink and
fan (Nov.19)
|
No crash after 50 hours. Reboot to complete some software
installs, no crash after another 182+ hours. System fixed.
|