mark@markkatzenberger.com
(415) 864-3566
SKILLS SUMMARY
* A “Windows Expert” who has worked with all versions from Windows 1.0, NT 3.51,
Windows 2000, Windows Server 2003 and Windows XP.
* Excellent Communications, Marketing and Training skills with a dedication to improving
“life at the desktop” which complements a strong technical background.
* Windows 2000 Microsoft Certified Systems Engineer, MCSE, Microsoft Exchange 5.5
WORK EXPERIENCE
Technology Integration Group (formerly InfoWorks, Inc.) - Consultant 1995 – 2002
At: Microsoft Consulting Active Directory Instructor
At: Fremont Group Windows 2000 Architect
At: PG&E Corporation Windows 2000 Architect, Systems Integrator
* Taught Active Directory Design Workshop
* Led Group Policy design for Windows 2000 desktop rollout
* Designed Migration and Rollout of Windows 2000 for desktops
* “Go-to guy” for solving installations of diverse technologies including Web Filtering,
Teleconferencing and departmental applications.
* Architect for user environment migration, system deployment and vendor imaging.
InfoWorks, Inc. - Practice Manager
* Defined Windows 2000 migration project plan for practice.
* Consulted on Group Policy and desktop design at early-adopter engagement.
* Designed the managed Windows 2000 Professional desktop.
* Architect for Group Policy and Third-party software testing and migration.
At: PG&E Energy Services - Y2K Compliance Analyst
At: Fremont Group
* Assured Y2K readiness of desktop technology.
* Planned and directed Y2K assessment and remediation with web-based tools, developed
acclaimed communications and newsletters and provided deskside support.
At: PG&E - Windows Product Manager
* Planned rollout of Windows 95 and Exchange to 18,000 desktops.
* Webmaster of project intranet site.
* Provided top-level tech support.
At: Pacific Bell/SBC - Technical Training Director & Operating Systems Specialist
* Authored and taught systems deployment and orientation training for technical support
* Designed comprehensive technical training program for support staff
* Architect for “Standard Desktop” design of Windows 95 and Windows for Workgroups
* Provided top-level support for technical staff.
Bank of America - PC/LAN Integration 1993 - 1995
Microsoft Office Product Manager
* Introduced Microsoft Office Suite – revolutionized desktop software distribution and support
saving the company millions.
* Top-level support for all Microsoft applications.
PG&E - Computer & Telecommunications Services 1982-1993
Windows Product Manager
* Designed and managed migration to Windows of 12,000 people in the first year, one of the most
successful introductions ever. This campaign was profiled in magazines and at Comdex '91.
Received Exceptional Performance Award.
* Assured unity and clarity of the Customer Information System prototype “look” as a GUI interface
specialist as consultant to the development team.
Computer Client Analyst
* Spearheaded groupware introduction and marketing. Ran Usability Lab testing for a wide-area
network calendaring application, BBS software and other workgroup productivity aids.
Received Exceptional Performance Award.
* Reduced customer fraud, streamlined CPUC reporting and improved LAN/WAN support and
maintenance by partnering with PG&E departments and contract programmers as Project Manager
to develop PC and LAN-based systems.
Data Communications Systems Analyst
* Managed installation of one of the first LANs at PG&E.
Development Tools Analyst
* Improved Programmer Analyst productivity by researching, acquiring, and deploying CASE tools,
debuggers, data analysis aids, and related technology in support of business application developers.
* Developed and taught courses in Structured Analysis and PC-based tools
Analyst Programmer
* Programmed mainframe COBOL systems for securities transfer and tax reporting.
* Pioneered use of PCs within mainframe-oriented department.
COMMUNITY INVOLVEMENT
President, Bears of San Francisco 2002 - current
* President and Chairman, Bears of San Francisco, a 501(c)3 charitable corporation – they have raised over $200,000 for AIDS groups and other charities since 1994.
* Chair – International Bear Rendezvous in 2000-2004, an annual fundraiser involving over a
hundred volunteers, a thousand attendees, and months of planning.
EDUCATION & CERTIFICATIONS
Windows 2000 Microsoft Certified Systems Engineer, (MCSE)
San Francisco State University - Bachelor of Science, Cum Laude 1982
* Business Administration with concentration in Information Systems.
* Chevron academic scholarship recipient, 1982.
University of Michigan, Ann Arbor - Liberal Arts