^{Marshall King}

1627 University Drive • Richardson, Texas 75081 • (214) 906-1145 • (972) 690-7868

e-mail: marshall.king@gmail.com

Work experience

1996 - Present Business Resource Group Dallas, Texas

Senior Business Analyst and Director of Operations (January, 2002 to Present)

Technology and Operations Manager (January, 2000 to January, 2002)

Account Manager/Programmer (December, 1996 to January, 2000)

Outstanding Corporate Contributor (1997)

Employee of the Month (September, 2000)

Responsible for providing business process consulting, systems analysis, systems integration and software design solutions to both internal and external customers. Specific accomplishments include:

n Designing a J2EE-compliant web-based inventory management system to manage and reserve inventory in warehouse storage and in deployed office environments. Developed project approach and concept and managed development of all design documents (use cases, system integration designs, UI content model, report specifications, etc.) using UML, SQL and other methodologies. Developed data gathering and population plan, training agenda and training documents, and conducted all training for more then 50 users. System will include more than 70,000 assets for one headquarters campus (1.4 million sq. feet) and seven regional offices.

n Designing an enhancement to BRG’s billing and time management systems to allow an automated upload of subcontractor billing data and customer cost allocation data into BRG’s systems, and electronic invoicing from BRG’s billing and accounting system to customer’s billing system, PeopleSoft. System enhancements reduced time required to perform monthly billings from 21 business days to nine business days; nine day schedule allows quality control checks by BRG Site Manager, subcontractor Site Manager and customer procurement specialists.

n Planning and managing the implementation of Computer Aided Facility Management software solutions for large organizations and Fortune 1000 companies, including Raytheon, the District of Columbia Office of Property Management, the University of Illinois (Urbana-Champaign, Chicago and Springfield campuses), American Express, and the US Department of Transportation. Also worked to support CAFM implementations for University of Texas Medical Branch, Johns Hopkins University, PNC Bank, Bank One, USAA, TXU, First National Bank of Omaha, and Guaranty Federal Bank.

n Conducting requirements analysis and solution design planning sessions with customers to design the following technical solutions:

· Web-based Work Request System

· Web-based Move Request Wizard

· Web-based University Space Survey System

· Active Directory-SQL Server Employee Data Integration

· JAMIS Timecard-Oracle Employee Data Integration

· Parking Management System, including interface to corporate payroll system

· University Space Reporting System that complies with state and federal space and cost allocation guidelines.

n In 2000, I was asked to take over the management of BRG’s Information Technology department. Reduced IT headcount from 13 to 5 while improving customer service and response time. Reduced IT budget by 45% in first year. Replaced all employees but 2 while simultaneously improving operations and customer satisfaction.

n Developing a cost reduction plan that saved 15% per year in local phone, teleconferencing and network costs.

n Overseeing the design, development and implementation of a web-based IT Help Desk that BRG employees use to submit and track service requests. Includes automated e-mails for notifications and an interface with Active Directory for single-source employee management.

n Planning and managing a company-wide asset survey to identify the location, disposition and condition of all IT assets in eight physical offices and numerous home offices. Migrated all asset data into ARCHIBUS/FM, including data on leases and service contracts.

n Developing and implementing processes and procedures to improve IT Department operations. Examples include Employee Equipment Policy, Software Installation Policy, New Employee/Exiting Employee Policy, Disaster Preparedness and Recovery Plan, Acceptable Use Policy, etc.

Programming/Development experience

n Significant database development experience using Structured Query Language (SQL), including data modeling, database development (including views, triggers and stored procedures), and security architecture development. Primary database platforms were Sybase Adaptive Server Anywhere, Microsoft SQL Server and Oracle.

n Development experience with PowerBuilder, Visual Basic, Microsoft Access, Crystal Reports and Archibus BasicScript (an object oriented version of BASIC).

n Design, debugging and testing experience with Visual Basic, Cold Fusion, JavaScript, Active Server Pages (ASP) and C++.

Education

1987 - 1991 Baylor University Waco, Texas

B.A., French (G.P.A.: 3.82)

n Cum Laude Graduate in the Honor’s Program with Distinction

n Memberships: Phi Beta Kappa, Pi Delta Phi (French Honor Society), Alpha Lambda Delta (Freshman/Sophomore Honor Society)

n Recipient of Presidential Scholarship

1991 - 1992 University of Pennsylvania Philadelphia, Penn.

M.A., French (G.P.A.: 3.5)

n Recipient of Benjamin Franklin Fellowship for Graduate Study.

1994 - 1996 Temple University Philadelphia, Penn.

Completed all courses for the M.A. in Urban Studies (G.P.A.: 4.0)

n Research Assistant and Teaching Assistant

Awards & presentations

n Selected as an ARCHIBUS/FM Top Gun at the 2001 & 2002 ARCHIBUS/FM International Users’ Conferences.

n “University of Texas Medical Branch: Satisfying Regulators.” Presentation at ARCHIBUS/FM International Users’ Conference, April 2, 2003.

n “Powerful Reporting without BasicScript: Harnessing the Power of SQL.” Presentation at ARCHIBUS/FM International Users’ Conference, May 1, 2002.

n “Linking the Enterprise: Implementing ARCHIBUS/FM for the corporation.” Presentation on Raytheon implementation at ARCHIBUS/FM International Users’ Conference, April 30, 2002.

n “Lincoln Property Company: Providing Automated Building Operations Services Nationwide.” Presentation at ARCHIBUS/FM International Users’ Conference, July 15, 1998.

n “University of Illinois: Linking Three Campuses with CAFM.” Presentation at A/E/C Systems Conference, June 3, 1998.