Arthur Ng
157 Walton Village, Walton
Liverpool, L4 6TG
Tel. No. (++44 ) 0151 525 7803 Cell/Mobile Phone No. 07905714569
Date of Birth: 08/11/60
E-Mail: arf@merseymail.com
ICT Skills:
|
Skill |
Software |
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Basic, Visual Basic for Applications, Visual Basic 6 , Real Basic for Macintosh, C and Java Programming. |
|
AppleWorks and MS Access. |
|
AppleWorks, Netscape, MS Internet Explorer, GCG, Medline and BIDS. |
|
HTML, MS FrontPage 2000, DreamWeaver 3, Flash 4.0. |
|
VAX, UNIX, and Windows NT. |
|
IBM PC and Apple Macintosh. |
|
MS Word 5.1, WordPerfect 6.0, WriteNow and MS Word 97/2000. |
|
AppleWorks, CricketGraph, Minitab, and Microsoft Excel 97/2000. |
. |
AppleWorks, Aldus Pagemaker 4 and 5, MS PowerPoint, Adobe Photoshop. |
|
AppleWorks , PaintShop Pro 7 and Corel Draw 97. |
|
UltraDev4, VBScript and ASP. |
Education + Training:
Alpha Training Ltd.
Visual Basic 6.0 Programming 7261 (City &Guilds Levels I/II)
July- November 2001
|
|
|
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Single form/Multiform Databases, Access97 relational databases. Software Engineering Prinicples |
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Intrinsic Controls, ADO data control, DAO & SQL ,Windows API. |
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Breakpoints, Watch Windows, Step Into, StepThrough and StepOver. |
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Developmental cycle, Normalisation to 3rd Form. |
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Creating .EXE files ,Writing User documentation, Creating Installer documents |
Liverpool Community College
European Computer Driving License (ECDL) in Computer Literacy and Information Technology.
Apr-July 2001
|
|
Module Title |
|
1 |
Basic Concepts in ICT |
|
2 |
File Management in Windows |
|
3 |
Word Processing |
|
4 |
Spreadsheets |
|
5 |
Database |
|
6 |
Presentation |
|
7 |
Using ICT (e-mail) |
Liverpool Community College Certificate In Multimedia (National Certificate in Further Education (NCFE))
July 2001
|
Programme Profile |
|
|
Audio |
Using Audio software to produce MP3,Wav and MIDI for Web Pages. |
|
Video |
Using PaintShop Pro7.0 to modify .bmp, .GIF and .JPEG digital images for Web Pages. |
|
Web Animation |
Using Flash MX to create animated Web Page Components. |
|
Web Design |
Using Dreamweaver MX to create Web Page and AudioGrabber for ripping onto CD-ROMs. |
|
Liverpool Community College September 2002 - July 2003 |
NCFE Certificate In IT Installation and Maintenance. |
|
OnCall Call Centres/St Helen's College August 2002 - September 2002 |
NCFE 9600 Certificate In Call Centre Technologies. |
|
Liverpool Community College September 2003 - January 2004 |
City & Guilds in IT Support with Networking. |
|
Liverpool Community College July 2004 - July 2004 |
CompTIA in A+ Course. |
|
Liverpool Community College September 2004 - Present |
City & Guilds in Advanced Computer Networking. |
|
Liverpool John Moores University February 2002 - May 2002 |
Certificate In Professional Development (C and Java Programming). |
|
Liverpool Community College November 2001 - July 2002 |
7261 Intermediate Certificate In Telematics (National Certificate in Further Education (NCFE). |
|
University of Liverpool Oct.99-Dec.99 |
Graduate Business Programme |
|
St Andrews University 1996-1997 |
MPhil Radiation Biophysics |
|
Aberdeen University, 1991 - 1993 |
MSc (Research) Molecular Biology |
|
Liverpool JMU, 1986 – 1990 |
BSc in Applied Biology (Ordinary) |
Spoken Languages:
French CSE Grade 3 Conversational + Written
Cantonese Familial Conversational
Employment Profile:
Telewest Broadband,Liverpool.
Customer Service Technical Adviser Jan 2004 - Present
As a Customer Service Technical Adviser within Telewest Broadband involves applying customer care skills to ensure that the BlueYonder Broadband customer can efficiently and effectively connect with the ADSL Broadband service.
Capita/CRB.,Liverpool.
Contact Centre Adviser Oct 2002- Dec 2004
As a Contact Centre Adviser within Capita/CRB involves a high degree of customer care and assurance to ensure that Disclosure forms are processed quickly, efficiently with due care and attention to detail.
This post requires learning and using the ORACLE Customer Relationship Management (CRM)software, good keyboard skills and good telephony skills.
PARK ONLINE LTD., BIRKENHEAD.
Project Assistant/Technical Writer 1999- 2000
As a Technical Writer within the Sales Promotion Company (Park Online Ltd) involved producing basic guides for a Windows NT telesales system (Customer Facing System) and a Personnel database (Easy Personnel). As acting Database Curator for the HR/Personnel database, required the collection and maintenance of employee data.
Curation duties included familiarisation with MS Access, the design of new Reports and Forms by Visual Basic and production of new Tables/Queries followed by Analyses by MS Excel or publication as MS Word Documentation. The Curator post was a proactive position requiring the successful demonstration of accurate methodical working and good interpersonal skills with a high degree of customer care and excellent communication/negotiation skills.
Tayside Institute of Child Health, University of Dundee, Ninewells Hospital & NHS Trust.
Job Title: Research Assistant 1A 1998 - 1999
Dept. of Development & Signalling, The Babraham Institute. 1994 - 1995
Job Title: Research Associate 1994-1995
Hobbies:
Creation of own Web Page with DreamweaverMX and FlashMX.
Learning further aspects of Visual Basic 6 (ActiveX, JavaScript/VBScript).
Learning further aspects of C and Java Programming to better understand the concepts of Object Orientation especially in terms of the Visual languages and overall RAD design tailored to changes in web access and security.
References :– Available on Request