Mary K. Graessle
5878 Arboles Street|
San Diego CA 92120
(619) 286-7856
MissGraessle@yahoo.com

Highlights

• Speaks Mandarin Chinese
• Certificate of Excellence - April 2001
• Technician of the Month - May 1999
• Technician of the Month - June 1999

Experience

English Teacher
3/02-12/02 Chengdu University of Technology

• Taught Oral English to College Students

• Trouble shoot various problems via email and phone related to Fusion, such as browser compatibility, html coding,
• Basic web design issues.
• Assist customers with maintenance building of websites who are using GoBizgo

Technical Support Specialist   |
3/98 – 3/2000 First American CredCo

• Troubleshoot various software programs.
• Solved various issues from installing and configuring said programs.
• Solved various printing issues.

Technical Support Specialist  
7/96 – 11/97   Anteon Corporation

• Answered help desk questions windows based proprietary software.

Computer Operator  / Help Desk
3/96-6/96 Family Bargain Center

• Monitored systems and ran daily reports regarding sales on AS/400.
• Answered help desk questions regarding individual’s stores computer, and printer problems.
• Ran daily back up of mainframe

Customer Service / Help Desk    
4/94-10/94 Airtouch Cellular

• Part of the fraud division.
• Answered phone calls regarding fraud with customers cellular phone
• Adjusted bills to reflect fraud.

Customer Service / Help Desk
11/1993 –4/1994 Chipsoft (Intuit)

• Answered Customer Service Questions regarding TurboTax.

Education

• Bachelor of Science, Computer Information Science 1996
• Coleman College, La Mesa, CA

• Bachelor of Arts, Asian Studies 1991
• San Diego State University