Tom Morrow 40 Charles Street Carleton Place, Ontario, Canada K7C 2Y1 Home (613) 257-7036 morrowtom@hotmail.com http://www.geocities.com/morrowtom/ Dec. / 2002 to Present Convergys Technical Support Specialist 2713 Lancaster Road Ottawa, Ontario (613) 288-3200 I am currently working as a call center agent, supporting the Road Runner National Help Desk for High-speed Internet. Jan. / 2001 to Mar. / 2002 OZ Optics Ltd. Document Support 219 Westbrook Rd Carp, Ontario (613) 831-3381 I worked at OZ OPTICS LTD in a Document support function, creating detailed work instructions for fiber optic production in an ISO standards environment. Sat down with the document source (subject material expert), using a digital camera and Microsoft Word along with many other software/graphics packages. I helped in obtaining ISO 9002 certification. Jan. / 2000 to Jan. / 2001 Conexant Systems Inc. Technical Support Specialist 146 Colonnade Road South Nepean, Ontario (613)274-0922 Started for Philsar Semiconductor Since Jan. / 2000 as an RF chip tester (contract), in April / 2000 my contract was over, and because of my past experience with computers, I was asked to help out in the I.T. department. In May / 2000 I was offered a full time position with the company that bought Philsar. (Conexant Systems Inc.)I was responsible for over 80 PC users, 5 Servers, backup strategies, Lotus Notes and network consistency. This was a small I.T. department, one other and I running a hybrid NT/Unix environment. The Senior I.T. manager traveled on business trips often and felt comfortable leaving me responsible for the network operation and user support in his absence. Primary function was configuring all new and used computer desktops, laptops, and workstations, new account setups, network connections, software installation and configuration according to business needs. Secondary responsibility was to monitor and service the Lotus Notes Server, Backup Server, and Unix Servers. Involved in a whole new network setup; to align the site with Conexant IP and naming conventions and new hardware had to be installed also. Being the first Canadian acquisition of Conexant's, our department was also asked to support additional sites in Canada. We supported a sales office in Kanata also. June 10 / 1977 to Nov. 15 / 1998 Digital Equipment of Canada Limited PC System Mfg. Support / Training 100 Herzberg Road Kanata, Ontario (Does not exist any longer) Extensive experience in evaluating, developing, designing, and delivering product assembly, and plant training packages for all levels of employees in both classroom and production, utilizing Intranet Web, PC, and HTML tools as well as technical writing of hard copy manuals. Experienced in material handling, kitting, assembly and electrical test including computer products. A reliable individual with strong interpersonal and communication skills evidenced by numerous awards, and who is committed to established goals. NPI (New Product Introduction) - Represented the division at corporate headquarters for new product orientations in preparation for creating product-training packages. Successfully introduced several PC's, Workstations and Servers to the manufacturing lines in the Kanata facility. Team player / Individual contributor 1994-1998- Part of a four-man team for offshore manufacturing start-ups in Sao Paulo, Campinas, and in Hortolandia Brazil. Repeatedly introduced PC, Workstation and Server new products for contract manufacturing assembly on time and ahead of schedule. Increased Brazilian sales revenue growth by 158% and market share for 1998 through innovative computer CKD(Complete Knock Down) kits, avoiding expensive importation taxes, and making the computers more price competitive. Personally developed and delivered product training and technical support to the site, assembly processes, planned product deployment, implementation, problem resolution, and product training. Created and communicated ECN (Engineering Change Notifications) to the Brazil facility from Canada through email. Training website development (Online Training) - Established and maintained a training website for more than four years for Kanata manufacturing. Presented training packages through the Intranet to the shop floor, used as a tool to introduce new products to the production line. Created many product-training packages and visual aids using a digital camera, PowerPoint and Word plus various graphic programs and HTML editors. Was responsible for introducing new hires to production, delivering a combination of classroom and on the job product training packages for a flexible workforce of 200-400. OJT (On the Job Training) job specific product training ESD (Electro Static Discharge) training ISO (International Standards Organization) training Sensitive device handling training Hipot training Employee Orientation of the company Other History (Digital Positions) Mechanical Assembly and Test (PC line) 1989 1990 Mechanical Assembly and Test (MicroVAX) 1987 1989 Material Handling and Kitting 1985 1987 Automatic Wire Tester 1984 1985 Finance Accounting Clerk 1981 1984 Gardner Denver Machine Operator 1977 1981 NOTEWORTHY - Received a team award for improving the productivity and process of a difficult product. - Received a personal recognition award foor putting my position aside and pitching in on the floor to meet numbers. - Backup training network administrator (NNT Operating System) - Perfect attendance award for 8 consecutiive years. - Personal recognition award for successfuul Brazil product launches. - HTML Coding/Website Development - NTG Innternational, Ottawa, Ontario - Accounting - Algonquin College, Nepean, Ontario - Computer enthusiastic, that loves pushinng them to the limit, CPU water-cooling and over-clocking.