505 Belmont Avenue East #404
Seattle, WA 98102
(206) 726-4969
mueller981@yahoo.com
www.oocities.org/mueller981
SUMMARY
Program coordinator with over ten years of experience establishing systems and processes, resulting in increased efficiency and client-centeredness.
PROFESSIONAL EXPERIENCE
Vulcan, Inc., Seattle, WA, Administrative Assistant 2001-2003
· Led group of one dozen administrative assistants, instructing them on and verifying compliance with company policies
· Redesigned, made more useful, and released weekly technology status report informing group of 200 of the current standing of projects
· Provided administrative services for Information Technology Dept. by conducting research, compiling statistical reports, and performing word processing and producing spreadsheets
RealNetworks, Seattle, WA, Asia/Pacific Operations Coordinator 1999-2000
· Processed incoming software orders from Asia/Pacific region; coordinated completion of orders with finance and shipping departments
· Resolved issues raised by resellers and responded to customer service inquiries
University of Washington, Seattle, WA, Program Coordinator 1996-1999
· Managed production and mailing of 5,000 applicant status letters each year; implemented new file processing system; researched problems with computer system and mainframe database
· Primary contact for applicants to the School of Medicine; advised students on admissions requirements and their applications
Seattle University, Seattle, WA 1991-1995
Graduation Evaluator
· Evaluated graduation applications from students to ensure they fulfilled university requirements; coordinated graduation process by notifying students in writing of their remaining requirements
· Reorganized process, the increased efficiency allowing the task to be completed without overtime for the first time in memory
· Communicated with advisers and deans regarding evaluation disputes
· Edited commencement program; ordered diplomas
Registration Specialist
· Reconfigured university classrooms, causing increased capacity and better utilization; created new time schedule which improved faculty and student satisfaction
· Prepared university schedule of classes and assigned classroom facilities for courses
Griffin College, Seattle, WA, Academic Records Manager 1990-1991 · Successfully instituted and defined specifics of computerized system of academic records for institution in danger of losing accreditation
· Responsible for academic records at Seattle campus; produced grade reports and enrollment reports
EDUCATION
Seattle University, Master of Arts, Education, 1996
Washington State University, Bachelor of Arts, History and Political Science (double major), 1986