Peter Griffiths' Info Links
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Peter Griffiths' Info Links |
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Service levels
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Service
levels
The complete guide to preparing and implementing service level agreements. Library Association Publishing, 2001. 1-85604-410-6. £29.95 These are the significant books and articles published since the second edition of our title. Application service providers (chapter 10) Currie, W.L. and Seltsikas, P. 'Exploring the supply-side of IT outsourcing : evaluating the emerging role of application service providers.' European journal of information systems, 10(3) (December 2001), p.123-134 'Service level management - bridging the gap between IT and the business'. Supplement to IT week, 5(24), 17 June 2002. Several relevant articles including 'SLAs ensure agreeable service : an effective SLA' by David Neal (p.6) |
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This site contains extra materials to support your purchase of books by Peter Griffiths published by Facet Publishing (formerly Library Association Publishing Limited), some of which are co-authored with Sheila Pantry.
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