Richard T. Mallory Jr.
1605 Cottonwood Rd.
Carrollton, Texas 75006
Home phone: (972) 484-7836
Message phone: (972) 484-7836
email-1:
mallory_rick@hotmail.com
email-2:
rickmallory@yahoo.com

 

Education:

Microsoft Corporation – Garland, Texas

Windows Operating Systems and MS Office suite installation, support and troubleshooting. Customer Service relationship training, and telephone communication skills.

Sun Micro Systems, Inc. - Dallas, Texas

Unix Solaris 2.5 System Administration - Introduction, Advanced and Network Administration courses by Sun.

Executrain- Dallas, Texas

MS Excel Advanced and Macro/VBA, MS Access Database Development, Design and Programming Language, Windows 95/98 and MS Office Advanced courses.

Collin County Community College - Plano, Texas A.S. Computer Science Program

Completed 2 courses of VB Programming with a GPA of 3.7, 2 courses of C/C++ Programming.

U.S. Navy Avionics and Electronic Engineering A School- Memphis, Tennessee

Electronics, Avionics and Computer Training - 1982

 

Technical Summary:

Operating Systems:

Windows 3.1/95/98/ME/2000/NT Workstation, DOS, MAC OS 5-9, Windows for Workgroups and OS2.

Software:

MS Office 4.3 through Microsoft Office `2000, DBASEIII and DBASE IV, SAP, ASK Database, Front Page Express, Microsoft Outlook, Outlook Express, MS Exchange, Lotus 123, Norton & Quarterdeck Utilities, Windows NT server administration, Netscape through 4.7, Internet Explorer 3.0 to 6.xx, Lotus Notes and BayStone/Clarify/Remedy Tech. Support Databases/Call Tracking Software along with many other applications.

 

Experience:

PC Specialist, Freelance Webmaster and Visual Basic Programmer

July 1998 to Present

  • Visual Basic Programming for clients.
  • Webmaster site support.
  • PC support, installation and T/S of Windows 95/98 OS, software/hardware
  • Upgrading hardware and software on client PC’s and Mac Computers.

Experience (continued):

Contract Labor - Cable modem installer and troubleshooter for cable modem ISP

Sept 2000 to March 2001

 

Contract Labor - Technical Support Specialists – Web Response Team

March 2000 to May 2000

Software Spectrum - - Garland, Texas

 

Silverleaf Resorts

October 1999 to February 2000

 

Contract Labor - Technical Support Representative - with Volt Technical Services

April 1999 to October 1999

Technical Support Specialist

 

Fujitsu Network Communications, Inc. - Plano, Texas

September 1986 to July 1998

Repair Services Engineer - 1995 to 1998

Experience (continued):

Fujitsu Network Communications, Inc. - Plano, Texas (continued)

Lead Repair Technician - 1994 to 1995

  • Scheduled workloads and monitored employee performance for employee evaluations.
  • Provided management with reports on customer unit status.
  • Training technicians on software, Internet browsers and PC use.
  • Installation of Windows Operating Systems, PC software and hardware
  • Visual Basic programming and VBA for Excel
  • Responsible for subordinate performance reviews

 

Technician II to Technician IV - 1987 to 1994

  • Telecomm system and unit level testing, troubleshooting, and repairs.
  • Trained technicians on testing and repairs of telecomm systems and test equipment.
  • Installed PC operating systems, software and trained users on MS Windows and related software.
  • Provided management with reports on customer unit status.

 

Contract labor to Permanent position - Sept. 1986 to June 1987

 

U.S. Navy Active Duty - Avionics Electronics Technician

February 1980 to July 1986

 

Misc. Employment