Summary of Qualifications

• Experienced with Windows 3.11, Windows 95, Windows 98, Windows NT, UNIX, AmigaOS 3.1, EPOC32.
• Adept with Word, WordPerfect, Wordworth, Final Writer, and other word processors.
• Proficient with Excel, Lotus 1-2-3, and Final Calc.
• Familiar with PowerPoint and MS Publisher.
• Amateur programmer in HTML, Perl and AmigaDOS scripts, MS-DOS batch files.
• Experience using Acer (formerly Kaset) human level skills.
• Detail-Oriented, high intuition, quick learner.
• Fluent in Spanish.

Work History

• Answer incoming telephone calls.
• Dispatch workers to troubled areas in building.
• Enter work order information into computer.
• Photocopy, file, and perform other administrative duties.
• Investigate prices and order equipment parts from third party companies.
• Authored training guide for temporary associates.
• Created several alternative work order forms for increased efficiency in recording work data.

• Traveled to several Columbus area businesses for short and long term assignments as a receptionist.
• Answered incoming calls on multi-line phones.
• Distributed incoming faxes and mail to appropriate individuals.
• Processed Church bulletins, newsletters, postcards and memos from start to finish: typed, edited, arranged layout, copied and assembled.

• Accurately recorded and entered food and beverage orders.
• Prepared beverages, salads, and soups.
• Upheld Food Quality and Time Delivery Standards.
• Provided knowledgeable, informative details about menu items.
• Maintained a friendly, positive attitude in a hectic environment.
• Provided entertainment as needed.

• Won "Star Award" August, 1998 for exceptional contribution to the business.
• Participated in "Toolbox Club" mentoring program, involving responsibilities in department projects, training, and maintaining high morale.
• Resolved customer concerns regarding credit accounts.
• Exercised flexibility and used Acer skills to aid customers in escalated situations.
• Responsible for rapid processing of Certified Mail.
• Created and published Team Newsletter on a Monthly Basis.
• Prepared and presented educational memos, team activities, and contests.
• Aided Spanish speaking clients.
• Manned "Assist" line to train associates and handle escalated customer service calls.

• Answered incoming calls, processed credit applications, determined creditworthiness of applicants.
• Handled escalated customer service calls and assisted other associates with processing applications.
• Calculated phone statistics on a weekly basis.
• Elected to participate in the "Model the Way" program, which involved training other associates and maintaining a position as a leader.
• Directed Training classes for new and temporary associates: "How to Process Instant Credit Applications."

• Served as Secretary for the Youngstown office.
• Entered data via varied database interfaces.
• Assisted in design and testing of task-tracking software.
• Designed spreadsheet as an extensive report of project cost information.

• Taught students ages 7 to 15 basic English words and grammar.

Personal Achievements

• Performed "Eyes to Hear, Hands to See" in Austria for two weeks.
• As part of Youth for Understanding foreign exchange program, studied in Argentina for 11 months.
• Received maximum Scholarship to aid in foreign study.
• Climbed to top of Great Wall of China near Beijing.

Education

• Associate of Arts, Columbus State Community College, Graduated with Honors Fall 1997.
• Instituto San Martin
• Dublin High School

References Available Upon Request

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