Saturn E-mails Sent to the Corporation
These are e-mails that I have sent to the Saturn Corporation, and the replies I have gotten.
1st E-mail Sent
Hey there, I have had nothing but problems with my Saturn ever since I purchased it. I purchased it used 2 years ago, and it was a '91 SL1. First I had some major engine work done to it, and even after that it didn't run like it should. Now what is happening is that it is overheating on me. It is saying that there is "Low Coolant" which is not true, because I just checked that, and there is plenty of coolant. There is also no heat coming from the heater. What can I do to fix this problem with as little cost as possible. Help me for I have spent a lot of money to get the previous problem fixed, and cannot afford another big problem like that.
-XXXX
Their Reply
Dear XXXX,
Thank you for taking the time to write to us. We are sorry to hear of the concerns you have had with your vehicle. We rely on our retail partners, who are trained on the technical aspects of the car, to answer questions like yours. I would like to refer you to the service manager at your local Saturn facility. I can assure you he or she will assist you as well as he/she can. Also, all prices are set at the independently owner and operated Saturn retail facilities. If you would like a contact name and/or number, please respond with your zip code. Thanks again and have a great week. :)
Kelly Carey
Saturn Customer Assistance Center
qrtl/sre
2nd E-mail Sent
Dear Saturn Person,
I took my '91 Saturn SL1 to my local service center, which is located in Brunswick, ME. Now, when I took it there, it drove, but not too good. I was able to get it started, and to the center.
The following day, my father called to check on it, and was told that the coolant belt was gone and wrapped around some things. What needed to be replaced was the water pump, and a few minor things. This was at 11:30 in the morning. When I called at 1:30 in the afternoon, I had recieved the same information regarding my coolant belt, and the water pump. He then told me that my car would be ready by 4:30. I went there after work to pick up my car, and had recieved some bad news. Apparently my engine went on it, and is not covered by the warrenty on replacing the pistons and rings last Summer. After replacing the parts they thought were damaged, the car would not start at all. They probed a little deeper, and found anti-freeze in the pistons.
Now, could the engine problem be caused by bad pistons and rings? I was able to drive my car there, now it won't start. What happened? Between the hours of 11:30 and 1:30 it seems that nothing was done to my car, but between 1:30 and 4:30 my car would not start and needed a new engine.
If you could please respond to this, I would be greatful. I don't want an e-mail template either. I work in the tech support business, and I do give e-mail tech support. I know a template when I see one. Is there an e-mail address CEO@saturncars.com? If not, I would like the e-mail address of your superiors so that I may tell them my story as well.
Thank you for you time,
-XXXX
Their Reply
Dear XXXX,
Thanks for writing back. I would like to forward your situation on to an area manager for further review. However, to do this I will need the vehicle identification number of your car, as well as your last name. If you will kindly respond with this information, I will forward this on for further review. Thank you in advance for your time.
Kelly Carey
Saturn Customer Assistance Center
qgen/sre
3rd e-mail Sent
Dear Kelly Carey,
You replied wanting a little information from me. Well, here it is. My verhicle identification number, well I should say the serial number, is XXXXXXXXXXXXXXXXX. My last name is XXXXXXX. If you could please forward my information to the proper individual, that would be wonderful.
Thank you,
XXXXXXX XXXXXXX
Their Reply
Dear XXXX,
Thanks for writing back and providing the requested information. We have forwarded the information you provided to an area manager for review. The area manager works from this office in Tennessee and will serve as your liaison with the facility. He or she will closely review your situation. Please understand that assistance with your concern cannot be guaranteed.
You should be contacted by phone before the end of business hours
tomorrow, Thursday, 3/23/00. If you cannot be reached at (XXX)XXX-XXXX during the day, please respond with any other numbers which would assist the manager in contacting you.
Thank you.
Kelly Carey
Saturn Customer Assistance Center
qgen/sre
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