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Voice over IP for Dummies Our Server 64 Pages

This Avaya limited edition of VoIP For Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization ---- just what it takes to remain competitive in today's marketplace. (PDF, 517 KB \| 20-Sept-2005)

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Best Practices for Conducting a Business Impact Analysis

What are your mission-critical business processes? Have you identified your essential IT resources that must be maintained during an unexpected event? Read the Gartner report Best Practices for Conducting a Business Impact Analysis -- and find out how to implement this crucial component of business continuity management.
(PDF | 26-Feb-2007)

Wideband Audio: Exploring the Potential for Improved Enterprise Communications

This paper explores the possibilities for better sound quality within IP Telephony through the introduction of Wideband Audio technology and the business implications for improved productivity that the new wave of sound can offer.
(PDF, 268 KB | 08-June-2006) Our Server

Doorways to Increased Productivity: Advances in IP Telephony User Interface and Phone Design

This paper will explore the importance of the telephone user interface and the interface's integration into telephone design in achieving the full productivity potential inherent in IP Telephony. It will also explore the potential for enhanced productivity possible with a re-thinking of the user experience designed to achieve greater simplicity and confidence in advanced feature use.
(PDF, 402 KB | 08-June-2006) Our Server

Contact Centers for Dummies

Our Server 80 Pages

This book provides information not only on running contact centers but also on implementing technology in contact centers in a profitable way. We'll show you what defines a good contact center, ways to improve your contact center, the latest technological enhancements, how to set performance targets and manage results, plus much, much more! You'll also get to see real-world examples of Avaya contact center technology in action!
(PDF, 1.5 MB | 20-Sept-2005)

An Introductory Guide To Speech Recognition Solutions Our Server
Understanding the technology, the vendors and the market
A white paper prepared by Datamonitor
Sponsored by
Avaya, Cisco Systems, Convergys, Dimension Data, EDS, Envox Worldwide, Fluency Voice Technology, Genesys, HP, ICT Group, Intervoice, Nortel, Nuance, RightNow, Tuvox, Voxeo, West Corporation
Publication Date: 8/06

An Introductory Guide to Speech Recognition Solutions

Need help navigating the technology, the vendors and varous market offers for speech recognition solutions? This Datamonitor white paper is a simple, introductory guide to help you evaluate your options and understand the terminology, the trends and the product differences you will find in the speech recognition solutions market.
(PDF, 165 KB | 22-Aug-2006)

SIP Communication for Dummies

Our Server 74 pages

You may be rapidly reaching the conclusion that everyone has too many devices, too many numbers, and too little time. SIP is here to save the day and it is fast becoming the standard for complete service integration. SIP Communications For Dummies shows readers how to improve communications while simplifying our device-centric world.
(PDF, 2.07 MB | 14-Apr-2006)

VoIP Security For Dummies

Our Server Pages 68

This Avaya limited edition of VoIP Security For Dummies shows how risks are identified, analyzed, managed, and minimized in your converged voice and data networks. Find out how security best practices — and Avaya products and services — can make your VoIP network as secure as a traditional telephone network. What is the truth about VoIP security? Finding the right partner that delivers secure IP telephony — while leveraging existing security investments — is the key.
There is no single “right way” to do VoIP security — it may require “ground-up” design, or it may require only an upgrade here or there. It makes good business sense to apply security holistically across the enterprise for both voice and data. The challenge is finding the right way to make an environment as secure as possible for the least possible cost and effort. Avaya products utilize best-of-breed security design and implementation that integrate with existing security services in small and large businesses. Avaya Global Services provides expert advice for small business and world-wide enterprises, and brings Avaya’s depth of expertise to bear on any company’s VoIP security needs. Explore the possibilities at www.avaya.com.
(PDF, 4 MB | 05-Apr-2006)

Mobile Workforce for Dummies

Our Server Pages 76

This book examines the changing workplace and shows how new technologies and demands have coupled to create a workforce that is more mobile than at any time in the past. Organizations are now driven to discover new ways to increase responsiveness and productivity. Learn how developing a meaningful mobility strategy for your organization — one that embraces the technologies and meets the demands — can help you fulfill the needs of both your workers and clients. What Is Mobility? Mobility means providing universal access to the communication tools, information, and applications you rely on to be productive — regardless of where
you are or what device you have access to at the
time.
The building blocks of unified communication are
• Calling and conferencing management
• Presence
• Messaging management
• Contact and information management
• Personal efficiency management
With these tools, you can access voice, e-mail, and fax messages from one mailbox; dial one
number to reach associates, whether they are at the office or somewhere else; and enjoy the
same communication features wherever you are working — on the road, at home, or in the office.
Explore the possibilities at
www.avaya.com
(PDF, 3.1 MB)

Getting Started with VoIP: A Practical Guide for Midsize Business

Our Server 11 Pages

VoIP. What is it? Is it reliable? How can VoIP help address my business needs? Getting Started with VoIP for the Midsize Business provides practical answers all your questions and helps you meet your business challenges head on.
(PDF, 2.3 MB | 20-Apr-2006)

IDC Executive Brief Beyond Toll Bypass: Assessing IP Telephony's Total Cost of Ownership

This IDC Executive Brief examines the economics of and TCO advantages derived from IPT at branch locations and the considerations for IPT implementation.
(PDF, 129 KB | 05-May-2006) Our Server

Converged Network Security for Dummies

Our Server

Converged Network Security For Dummies, developed with Avaya AlliancePartners Juniper Networks and Extreme Networks, helps customers understand the myriad security approaches and technologies that are used to protect their converged voice, video and data networks from both external and internal threats. This companion book to VoIP Security For Dummies focuses on securing the enteprise converged network through a multi-layered security model.
(PDF,3.0 MB | 22-Feb-2007)