Dollar Rent-a-car at (well not really AT) SeaTac Airport.

The ButtHead at the Dollar Rent-a Car Office.
This is the incident that happened with the Dollar rent-a-car office. When we rented the car, they told us to wait for the "shuttle bus" on "island 1 or island 3". We waited on island 1.  We waited and waited and waited. All the other rental car and hotel buses kept passing us, but not a single Dollar bus. I tried my cell phone but there was no signal. We looked for a pay phone but there were none. I got into a cab and tried to take the cab to the car rental office, but the cab driver who barely spoke English was very pissy and said that he couldn't go anywhere unless I have the exact address. As soon as I got out of the cab, he told me that he could call for the address. I got back in and he took me directly to the rental office without calling in.

I got to the rental office and asked them why the bus didn't show up. He said that we didn't call. I told him that I rented the car for 11:30 PM from their office, so why didn't they sent the bus at 11:30. Again, he said that we should have used the "courtesy phone". I told him that there was no phone. He said it's on island 3. I told him that we were on island 1. He said well we don't send the bus unless you call. I got the rental car and drove to pick up everybody, but you can't take a car into the bus area. I drove through the airport several times, but there was absolutely no way to get to where everybody else was.

I went back to the Dollar rent-a-car place and told him the problem. He told me to go to the baggage area. He didn't know that I had just come from there. I asked him why he would waste even more time by sending me to the baggage area when he knew that I still wouldn't be able to get into the bus area. He just repeated go to the baggage area four more times. I told him that I was absolutely fed up with his antics and that I wanted them to send me in the bus, like they should have in the first place, and to pick up everybody else. They sent me in the bus, and as soon at it arrived I saw everyone else in my party and I told the driver that I would only be two minutes NOT to go anywhere. He looked me straight in the eye and said ok. As soon as I got off the bus, he drove off. I couldn't believe it. He returned in about twenty minutes and acted like nothing was wrong. I asked him if he knew what "two minutes" meant. He nodded. When I got back to the rental office to pick up the rental car I had to leave parked on the sidewalk due to the lack of parking, I spoke with the idiot night manager again. He seemed to be greatly amused at our misfortune and was quite a smart ass. Each time I would ask him a question, he would give me just part of the answer unless I pressured him for more information. It actually took more time to get everybody IN the Dollar rental car than it did to fly from Anchorage Alaska to Seattle. When we finally got to the hotel we were quite late. We explained what had happened at the Dollar rental place, and the woman at the desk said EVERYBODY has problems at the Dollar rental place and that everybody hated renting from them. She said that some people had such a bad time with the Dollar people that they refused the car and rented from another place.We were afraid that this was an omen of how the rest of the trip would be.

I called the Dollar customer service and they were as useless as the office that rented the car to us.

I have decided NOT to rent another car from Dollar for the rest of my life. I don't know if I can handle the stress!