The OS/2 operating system does not recognize some IDE CD-ROM drives.

Packard Bell does not provide technical support for IBM products.

The OS/2 operating system only recognizes SCSI and non-IDE CD-ROM by default.  Older CD-ROM drives were designed for use with DOS and Windows and their firmware is not recognized by OS/2.  The operating system may require special drivers and modification of configuration files.

End users interested in installing IBM's OS/2 operating system using IDE CD-ROM drive should visit IBM Web page or Compuserve and download all necessary drivers.  Should no compatible drivers be available, hardware replacement for a model with a newer firmware will be required.

End user wants to use OS/2 with the HT 216 video chipset.

The cause of this issue is unknown at this time.

If the customer has already tried using the HT209 installation built into OS/2 Warp, or used the older instructions on the Packard Bell forum for OS/2 2.x, corruption has already occurred in OS/2 and its video settings.
• Edit C:\WINDOWS\SYSTEM.INI and remove the fdisplay= and sdisplay= lines.
• Boot OS/2, hit ALT-F1 when the white block appears in the upper left corner, and switch back to standard VGA.
• Have the end user obtain the March 1993 Headland utilities disk (this diskette is easier to work with than the June and July 1993 releases; CompuServe).  Then have the end user follow these instructions:

1.      Install the Headland Utilities under DOS.  Setup the Windows support.
2.      Start Windows
3.      Use the HT Display ICON under Control Panel to select the resolution desired under OS/2 (maximum resolution is 1024 X 768 @ 256 colors).
4.      Install OS/2 Warp Version 3 using standard VGA install.
5.      Open a DOS session under OS/2, and switch to the drive where you installed OS/2 and perform these steps:
CD \OS2
MKDIR HEADLAND
CD HEADLAND
PKUNZIP C:\HT\OS2_2X
COPY SVGA.EXE ..
COPY BVHSVGA.DLL ..\DLL
COPY VSVGA.SYS ..\MDOS
6.      Start OS/2 Selective Install; select Primary Display; select headland Technology HT209
7.      Select OK at the error message reporting that this driver isn't supported.
8.      At the Monitor Configuration/Selection Utility, select Install Using Defaults
9.      Select the SAME resolution used in Step 3.
10.    Shut down OS/2 using the following procedure:
a.      Close ALL windows (leave nothing open).
b.      Right-mouse-button click the background and select Shut down         c.      Select OK
d.      Reboot the system
11.   Open an OS/2 command window under OS/2; switch to the drive where OS/2 was installed and re-do Step 5 except for the creation of the directory.
12.   Shutdown and reboot OS/2 again
13.   If the screen is displayed correctly, skip directly to Step 24.
14.   Open a DOS Full Screen session.  If it comes up garbled, the June/July '93 OS/2 drivers are being used; type in MODE CO80 and press return; the screen should clear; If that doesn't work,  try SVGA and press return.
15.     Next perform the following steps from the disk with OS/2 installed onto it:    CD OS2

16.     Select the monitor class which most closely resembles the customer's
and adjust the graphics screen for the preferred resolution for OS/2.

17.     Exit ALTPARM
18.     Execute SVGA
19.     Close the DOS session
20.     Shutdown and reboot OS/2 (see Step 10)

21.     OS/2 should now be running with your new SVGADATA.PMI file.  If this
is garbage, reboot using your OS/2 floppies; when given the chance, hit
F3 to get a command prompt, and then type:

 C:  (location of drive with OS/2 installed)
 CD OS2
 DEL SVGADATA.PMI
 COPY SVGADATA.PBK SVGADATA.PMI
Boot again to get back to the original SVGADATA.PMI file.

        D:  (location of drive with OS/2 CD)
        CD \OS2IMAGE
        CD DISP_2
        C:
        CD \WINDOWS
        CD SYSTEM
        UNPACK D:WSPDSBF.DR_
        UNPACK D:WSPDSSF.DR_
        CD

        C:
        CD \WINDOWS
        CD SYSTEM
        UNPACK A:WSPDSBF.DR_
        UNPACK A:WSPDSSF.DR_
        CD

        fdisplay=wspdbf.drv
        sdisplay=wspdsbf.drv

        Change them to the following:
        fdisplay.drv=wspdsf.drv
        sdisplay.drv=wspdssf.drv

End user wants to know if OS/2 will work with IDE CD-ROM drives.

The cause of this issue is unknown at this time.

OS/2 Warp and OS/2 Warp Connect will install correctly and work properly with all of our current model IDE CD-ROM (Panasonic 571/572, NEC 271/272) drives without software modification.  This statement is true as long as the following two rules are followed.
1.      The IDE CD-ROM is ATAPI v1.2 compliant.
2.      The IDE CD-ROM cannot be configured as the Master.

While installing OS/2, it returns a System Error #49.

The cause of this issue is unknown at this time.

The OS/2 for Windows README.INS instructs the reader to change the following system settings on non-microchannel systems:
1.      Change the system to non-turbo mode.
2.      Disable External Cache.
3.      Disable ROM Shadowing.
This entry is incorrect, IBM has removed it from newer versions of this product.

Need to change video resolution for the Headland chipset.

The cause of this issue is unknown at this time.

To change the video resolution for OS/2 2.1, several steps will need to be followed.  These steps are described in the README.TXT file located on the Headland drivers diskette.  The built-in support for Headland is not compatible with the new HT-216 video chip.

In some versions of the OS/2 2.1 Installation Guide, the following caption is found on page 167:  Phoenix BIOS  You must have a level 1.02.05D, or later, BIOS from Phoenix to run OS/2 2.1.

The cause of this issue is unknown at this time.

This is incorrect; IBM has changed the caption to request the user to contact the computer's OEM for BIOS conflicts.

The early releases of OS/2 2.1 do not ship with drivers for the Sound Blaster CD-ROM kit.

The cause of this issue is unknown at this time.

To receive drivers, contact the Creative Labs BBS.  Some versions of OS/2 2.1 are installable from CD-ROM.  Refer technical support inquiries to IBM's technical support (Their number is in the OS/2 documentation).   At this time there is no support for CD-ROM drives and the Sound Galaxy cards.