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PC/COMPUTER RELATED SKILLS
The following is a non-inclusive summary of skills and capabilities

7/00 - 2/01	TECHNICAL COORDINATOR	Gilead Sciences
Structure and orchestrate all aspects (contract, technology, approach) of complex telecom and computer servicing and Integration programs. Specify service boundaries between client, multiple vendors and direct staff in the delivery of telecom and computer solutions and participate in total scope definition and contract negotiations. Develop services for the organization, critically evaluating use of voice, data, and video networking throughout the Americas region. Recommend technology that will reduce costs and improve business capability. Manage the Data Communications workgroup. Coordinate troubleshooting and maintenance activities with Corporate Network Services. Provide appropriate customer service insuring timely resolution of problems and moves, adds, and changes. Responsible for managing projects and service improvement initiatives to guarantee budgetary compliance and on-time completion.
1/00 - 4/00	NETWORK SPECIALIST	Globalstar
Network Operations Control Center Specialist: providing help desk customer supporting services in-house; remotely to over 1500+, monitoring global satellite telecommunications network (Cisco routers, circuits, hubs, switches) troubleshooting alarms (HP Open view: pinging, trace routing) problem resolution. Additionally, monitor LAN/WAN facilities providing alarm resolution
1999	Y2K DESKTOP SOFTWARE REMEDIATOR	Caltrans
Desktop remediator for CALTRANS networked desktop; laptop computers. Locate, identify and upgrade operating systems, BIOS, application software packages, installing patches and software, removing unauthorized and non-compliant software. Troubleshoot any problems initiated by remediation. 75% travel
1997-1998	SENIOR HELP DESK ANALYST	Hexcel Corp.
Developed new help desk position; provided PC/LAN/WAN support to end users (250 local, 14 remote locations) commencing upgrade to Windows 95 and MS Office 97, MS Exchange. Supported and troubleshot conversions, DOS compatibility, connectivity, mainframe (Rumba), faxing, all related software programs. Configured new PC’s , laptops, hardware installs for LAN/WAN; remote. Trained end users. Network Admin duties: Novell, MS NT and Exchange: end user account creation/maintenance, printer installs, patching hubs, moves, and various related.
1995-1996	PC/Administrator	First Western Graphics
1992-1994	Senior Administrator III	ALZA Corp.
1990-1991	Telecom Administrator	Tri Valley Growers
1987-1989	Network Surveillance Engineer	MCI Telecom
1984-1987	Administrator	San Mateo County

In addition to the above listed permanent positions, I have held several contractual positions in-between those listed, which has included: product demonstration of Office 97 for Microsoft and teaching HTML scripting courses for CompUSA

Hardware	Build, configure, troubleshoot desktops, install peripherals, conflict resolution
PC	IBM, Hewlett Packard, Dell, Packard Bell, Compaq some Mac
Portables	IBM Think Pads, Dell, Compaq, Toshiba, Panasonic
Network	Novell NetWare; Windows NT, MS Exchange, HP Openview, Rumba
Operating Systems	MS Windows NT, 98, 95 and 3.x, DOS, some UNIX
Mail Systems	MS Exchange, Outlook, MS Mail, Lotus Notes
Internet	Netscape Navigator, MS Explorer, web page design
Printers	Print server, NIC card install, end user connect: HP, Lexmark, Cannon
Trainer	MS Office 2000/97, Windows and DOS applications. Web page design, HTML scripting
Software	Install, configure, train, support, develop and design (desktop and network)
Database	Crystal Reports, ODBC, MS Access, Fox Pro, Paradox, Lotus Notes, Works
Trouble Ticketing	Remedy, McAfee Help Desk, Heat, Support Express
Office Suites	MS Office 2000, 97, 95, Corel WordPerfect Suite
Word processing	MS Word, Works, WordPerfect, AmiPro, Claris Works
Spreadsheets	MS Excel, Quattro Pro
Graphics	Adobe, MS Photo Editor, Paint Shop Pro, Corral Draw, Freelance
Desktop Publishing	MS Publisher, Adobe Page Maker

1996 - 1997	Chabot College/Los Positas Colleges, California
Course work:	Computer Application Systems, Database, Basic, C++, UNIX, Local Area Networks, Novell NetWare 3.x Administration, Business Math, Psychology.

November 2000	Microsoft Project 98
June 15, 1998	Microsoft Access 97
April 24, 1998	Supporting Microsoft Windows 95 MES #798