False accusations that customer had not attempted to contact towing company to claim car for three consecutive days resulting in accruing impound charges

On Monday the 5th I spoke with the above referenced company's owner, Mr. Owner. It had taken me five days just to find out where the car was from my property manager. He told me he would call me back with the charges. He did not call. In turn I called the company on Tuesday the 6th and left a message on their answering machine. There was not a response to that message. I called on Wednesday the 7th and Mr. Owner answered the phone. I stated I was frustrated because of the circumstances that took me so long to get the matter resolved. He continued to tell me that he had never talked with me and nor did any of the three personnel at his company talk with me and I was lying to get out of storage charges.

After about three minutes of very disrespectful dialog to me from Mr. Owner, he quoted me a charge of $321.00 to pick the car up. Please understand I am not trying to be unreasonable here but, have researched towing charges and this is not considered to be a reasonable and customary charge. Furthermore, I would consider the storage charges past Monday, May 5th to be extremely unfair.

Mr. Owner has no concern for what I have to say or negotiation. I do not feel comfortable in talking with the company further. That is why I am asking for your help.

On behalf of my 17 year old son, we do apologize and will agree to fair and reasonable charges for his mistake.

On a final important note, please make the towing company aware that this is not an abandoned car. The charges for the car's impound and towing are in dispute.

Thank you for your time.